Company is horrible takes forever to get back to you, and never ships your package out most irresponsible company I've ever seen six business days went by without a tracking history or my package leaving their facility James Sherwood is a liar and dumb ass bunch of shake legs and fraudulent company and the lies of my package would be shipped that not acceptable I hope your satisfied with the performance of your company cuz it's b******* and trash
Review by Kimplicity Eastmen7 months ago
I've bought genesis coupe emblems All fits but the front emblem they send is too big and wont fit. Contacted the owner and all he says is i'm incorrect and not offering any help or solution to the problem, very unprofessional.
Review by TheInfamous9 months ago
I received my order of 7 Kia K overlay badges for my car. 6 of the 7 overlays do not fit. There is no communication with this company. I've tried emailing sales, James and used web chat - no joy. £65 inc shipping wasted
Review by Släkt11 months ago
ORDERD DOOR GARNISHES AS ADVERTISED ON SALE AND CLEARANCE WAITED 15 DAYS TO BE TOLD THEY WHERE ON HOLD BECAUSE UNABLE TO FIND IN WAREHOUSE, I SENT 4 EMAILS WITH INFORMATION TO BE TOLD THIS AFTER I SUBMITTED PROOF AND PICS . WILL NOT BUY FROM THEM AGAIN AND WILL POST IT ON GENESIS FORUM FOR OTHERS TO AVOID THIS CORRUPT BUSINESS.
Review by Shahanas1 year ago
Sherwood Automotive LLC
Admitted he sold us a TRUNK Insignia Medallion that he knows,...would not FIT our 2018 Kia after we had already received & tried to install it. Said, after the fact, if we'd return Emblem in unused Condition, he'd give us a Refund. Why would he knowingly send out a Product for sale he knows will not fit? Then say he'd only take it back if it was Unused?
He's a RIP Off Artist. Buyer Be Aware! Boo Bad!
Review by Lorimar Gebreyes1 year ago
Sent me emblems that said would fit my car but did not. Refused to help in any way other than argue that they would fit as full replacements. They didn't fit into the indentation that the old emblems sat in at all.
Review by Mesinjah Bandesha1 year ago
Answered all my questions promptly before I purchased. Fast shipping. One item was the wrong size and James shipped me out a replacement quickly. Thanks so much.
Review by Eugen1 year ago
I have bought items in the past from them and never had issues apart from one time where a part was painted the wrong color, but it was fixed. This time around I bought two items. One item was discontinued, even though they still had it on their website to be bought. They sent me an email about what I wanted to do so I got a different piece that cost more and gave them the extra money (and if you reach them my the emails they show on their website, they will NEVER answer). A USPS tracking number comes through that sits in dispatched status on the item that was discontinued......A week goes by and I used the email I had from them and asked what was going on and they said it shipped via UPS and gave me the tracking number...I was so close to having them in my hand when UPS rec'd them in on my side, the items were damaged in transit and were being shipped back to the seller. First, I've never had issues with items being damaged from any carrier, so I wonder how they packaged the items...second, I contacted them again about the damages and NOTHING....no response. So I immediately go to Paypal and file a claim and escalate it. Of course, Paypal takes forever and a day and is waaay too lenient on how long sellers can respond. Eventually I got all my money back. It's sad that once the items were damaged and being sent back they acted like nothing happened and took my money. Bottom line...stay away from this place.
Review by Dinetrea2 years ago
I ordered a Genesis badge today ( Sun. 10/22) - order # is 13556. Want be sure that the specific badge I ordered is correct in your system. No answer
Review by Macyl2 years ago
The owner, Mr. Sherwood isn't worth the $15 credit he owes me for the damaged product he shipped me!
Review by Swaraj2 years ago
Taking peoples money and not delivering the product is criminal. I continue to try and get someone to help me find out where my shipment is, but there is no one that will help me. Live chat never works. My advise is that you should not use this online store.
Review by Joslynne3 years ago
I received my emblems in 1 week. My order arrived from a Korean Auto Imports fulfillment distribution center. I called to inquire about the location but overall my order arrived fast and in good condition. I would recommend this web store for the value of their emblems and fast shipment.
Review by Julianna Akkar3 years ago
Ordered mudflaps for my 2016 Hyundai Equus on November 2, never received item, they are not accessible by phone and want answer emails. Do No Buy Any Items From These People, they are Thieves, crooks and liers. They don't have phone number and want answer emails, but they got my $!01.84, quick, fast and in a hurry!
Review by Travelfiend3 years ago
placed a order 425.00 they was fast to hit my credit card but never received my order there is no way to contact other than email and yup they never respond . After reading the reviews I can tell I should have never trusted this business I WAS ROBBED
Review by FayezH4 years ago
received an order I placed but I wish to return it unopened. They do not respond to the vairous methods of contacting them. I have tried since June 2 2015.....UGH
Review by Matteo4 years ago
i placed in order 17 months ago and after about 12 months they sent me 1/2 of my order (which was damaged) after they told me they would refund all of my money.now they wont respond to me via email, facebook, or telephone.... the owe me over $200 and will not reply or do anything. NEVER order anything from this company. EVER.
Review by Sundramogan4 years ago
I don't generally write reviews, too lazy I guess? Unless it's on Ebay and mandatory, I just don't bother.
I came across Korean Auto Imports while looking for a Loden Emblem I wanted. I don't do a lot of online shopping, I avoid if I can, I prefer to see something in person before buying. I guess I'm old school that way.
After researching reviews about this site, they consisted of the majority being very negative ones. Only problem was, I could not find anywhere else to get this package/product so, despite my better judgement I decided to take a chance and to order the product anyway.
I placed my Loden Emblem package ($100+) order on August 29th. I was surprised to find I received a tracking number from Korean Imports (I could track the package myself) and I also received frequent status updates on my package via email from Korean Imports as well.
I am delighted to say I received the package today! I was not expecting such fast shipping considering I'm in Canada and there was a holiday in the midst of ordering.
This product is better quality then I expected, I am very happy that I took the chance on ordering.
For anyone who is looking to buy from this site, I would say take a chance and order!
Best of luck and happy shopping!
Review by ShaunG Fricska5 years ago
I ordered a key fob for my car from this company and was shipped the entirely wrong product. I attempted to contact the seller through every channel they have listed and was never given a response. I disputed the charge with the bank and Kevin (The main scammer) responded to them with all of my correspondence and stating that he would be happy to give me a refund finally sending them an address for me to send my product too. Fast forward one month after sending the product back and still no refund, Kevin is once again receiving my emails and choosing to ignore them. DO NOT DO BUSINESS WITH THIS "COMPANY". I cannot believe that a "company" with so many complains against them is allowed to continue operating. I have never had such an unpleasant experience in my life.
Review by Samelle5 years ago
Where is my order • CJ411168263US (Standard International Air Freight)
The status of order #4459 is now Shipped
Order Total: $239.50 USD
Date Placed: 26th Jun 2014
Payment Method: PayPal
Never come to me!!! No Help, no Email, nothing!
i wil tell all my swisspartners that there no make orders on this page!
Very bad Service!!
Review by ElegantDesigns Moniak5 years ago
Horrible customer service no direct contact number only by email or text or Facebook. I was inquiry about a part whether it would fit or not they responded at there own time and got rude with me with ugly remarks. Do not buy anything from the company or kiss your money good bye.
Review by Transaman Lyss6 years ago
Terrible attitude when questioned about fit on an item; very defensive; told me hundreds of others sold and I was the only one to have an issue with it. Sent me a return authorization that contained a very snotty comment. Spend your money elsewhere with a company that treats customers better!
Review by ClBu Derrow6 years ago
Before ordering my brother and I both contacted Korean Auto Imports to verify some information about the product. I placed my order and received confirmation. However a day later I was told that I would need to fill out a form along with a copy of my drivers license and credit card in order to ship to an address other than my billing. This caught me off guard and I inquired as to why I am being subjected to this? I was then informed that their customer service department tracked my IP address and felt this was suspicious to have two people under the same roof ask questions regarding their products.
They then treated me as if I was some sort of incompetent criminal trying to scam them. I requested a refund but have yet to receive however they were more than happy to charge my card instantly.
I will never do business with this company again. Terrible customer service, treated like a criminal, and from what I am seeing on other sites now...complete fraud/scammers.
Review by Drakula Derrow6 years ago
STAY AWAY from here. I ordered $316 in a single product, and it NEVER came. Same thing happened to my friend for over $700!! Fraud, scam. I kept contacting them by phone and chat and they kept telling me my product had shipped, which it doesn't even exist. I got so fed up i submitted a paypal claim and guess what, instantly got my money back. My friend forgot to submit a claim and it was too late and he lost almost a grand. Whats worst is they kept giving me reassuring excuses. Korean Auto Imports is a branch of Sherwood Automotive. I email'd Sherwood DIRECTLY and they didn't respond at all. I FORCED them to give me my money back after a month of waiting like an idiot. PLEASE don't make the same mistake as me, stay away from here.
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428 E. Thunderbird Rd #409