BUYERS BEWARE! Be very careful about buying credits for audiobooks. Their fine print has an expiration date and you lose the credit afterwards. Kobo had very poor selection of audiobooks. This "buying credit scheme" is misleading and needs to be known! Customer service never helped!
Review by Catlos2 months ago
Twice in recent years I've examined Kobo to see if I wanted to use it. It still has one of the worst commercial web sites I can remember. It's definitely the worst of the audiobook sites I've used or considered using.
There is nothing at all on the Kobo audiobook help page about downloading the file to a Mac. I sent an email to customer service and received instructions about how to download an app to do that. If it is possible, why is nothing mentioned on the web site?
Can I keep the audiobooks I buy forever, even if I can cancel my account? What exactly is a "subscription"? Is that the same as buying credits, like at some competing sites? Do the files have DRM?
I've spent way too long trying to figure out the answers to those questions, and that is a clue that Kobo is a merchant to avoid. Why does Walmart put its name on this shady site?
Review by Dejwo1 year ago
This was a great book. Very good characters. Lots of chuckles.This was a arc.This is the fourth in the Cossrko Cove Cosy series.
Review by Tilendar1 year ago
i received email to gain 10 us dollars discount on my first book, in one condition the book price is over 10 dollars , my choice was book its price 10.99 $ ,when i tried ti check out the price changed at the moment order confirmation !! the book price became 8.99$ so it got out the promo !! i tried another book with the same price but the price changed too to became 14.99$ !!! so i have to pay 4.99$ ,i made contact with live customer service ,she treated me as a fool by trying persuading me to check out and paying the changed price as it and she will refund me 10$, how can i trust the site while they are changing the price up and down at the check out !!!! so i said only good by and gone for ever , i have to thank them to doing that at the first :)
Review by Snowteks1 year ago
I have used Kobo for several years and have had a great experience both with the books I have purchased and the e-reader I bought from them. I have never had any issues with billing or customer service.
Great way for a good read.
Review by GidgetNJ2 years ago
Recommend not using this company. Purchased two books and was charged $13.64/month for a subscription I never purchased for several months. Customer service was atrocious and did not refund the full amount despite the unauthorized purchase
Review by Laas Engellenner2 years ago
The web site is buggy, often logs me out in the middle of a session and does not allow to relogin. Explanations on how to download books are scarce to non-existent. Customer support is a joke: wrote twice because I could not download a book I purchased and got no answer. There are plenty of other e-book stores on-line. Stay away from this one.
Review by Gwyllm2 years ago
Awful ...promised a refund ...didn't provide it and on requesting it, just kept returning computer generated emails. Didn't even read my messages. Unashamed...won't ever use them again.
Review by Jsheared2 years ago
Bought wrong ereader cover ,phoned Kobo to explain that I needed a refund was left hanging on the line twice as he went of to get advice ,Was told to down load a copy of my invoice and they would send me a returns label.Sent email,was then told they would not do a refund .I sent a number of emails but most unanswered.Such poor service.
Review by Nelsene3 years ago
The e-reader I got is a piece of $#*!. It doesn't detect wi-fi at my house even though all other devices do. I set it up through Kobo desktop. I bought books on Kobo desktop and they didn't appear on my e-reader after synching. I then saw that there was no eject button to eject the e-reader and it wasn't even showing up in my computer. I tried doing a factory reset for the 4th time and now I'm stuck on the window where it says to connect Kobo to your computer. My $#*!ing Kobo has been connected to the computer. I'm sending this lemon back ASAP and I want Kobo to pay for my return postage, reshipping, and new kobo e-reader. From reviews here I'm guessing it will be a struggle.
Review by MonaK3 years ago
I referred a friend who made a purchase more than $5. but I didn't receive the $10 credit store. When I chatted online with the online chat I was told because the purchase was for multiple books each under 5 I was not eligible for the credit.
This is not in the terms and condition that's on their website.
This is the 3rd time I get a promotion from Kobo but I actually don't receive it because of some weird unwritten rule that they have.
I'm going to buy from other book stores who are not trying to scam their customers into buying with false promotions. I've been a customer for a long time but I don't believe I would anymore.
Review by Namjal Vlassopoulou3 years ago
Good grief...another book I couldn't put down!
If you are looking for a good who-done-it, with lots of other stuff thrown in...this set of books will keep you busy.
One thing that stands out...Lt. Kane is good..but not perfect. And I love it!
On to the next one!
Review by Ahtisham3 years ago
Let me start by saying that I am having an issue over an account I didn't even make.
I was emailed about a purchase I did not make (on a card that wasn't mine) linked to my email. After failing to get it resolved, or even attempted to be resolved via e-mail, I was forced to call.
After a series of events, I finally got a human on the line to cancel this account I did not create nor want. I was told they couldn't because they didn't have enough information to inform the creator they'd be closing it.
So I argued that I don't want to be receiving emails from them, and it was clearly my email account as I had read not only the ticket # from my attempt to resolve it through email but information about the purchase as well.
Being put on hold several times and providing more information they told me I needed to *screenshot* my email from them and attach it rather than forward. I had to argue that they have no need for a screenshot that would provide them with browser information irrelevant to the case at hand. To which she said it wouldn't but obviously unless you crop just the email it would show the open browser window including open tabs, bookmarks, information of my email account (folders, contacts etc).
After more arguing they "allowed" me to just forward them the purchase receipt so I could cancel the account for the email I own and have proved I own, made by someone who is not me.
This place is a joke.
Review by Mlady Deiry3 years ago
Don't waste your time or money. Not only are the upgrades seriously flawed but the customer service is absolutely terrible. It is a colossal rip-off. Not even worth one star.
Review by Lilioara Exodia3 years ago
Apparently I managed to remove my email from my account, and then sometime later logged out and couldn't get back in. Kobo asked for a receipt and were able to see my account and told me there was no longer an email associated. Despite themselves seeing what the problem was, and despite me having receipts for every purchase and credit card details, they said they could not fix my account and that they also would not transfer the ebooks I had purchased to a new account that I COULD access. They suggested I REPURCHASE $100+ worth of ebooks instead. On top of this, to get this completely unhelpful and money hungry response, I had to use their painful and clearly at least partially automated customer service chat line. I got disconnected and had to repeat the whole thing to an entirely unhelpful Delray M who showed no recognition of my previous disconnection less than five minutes before. Pretty sure it is a made up username to give us the illusion we are speaking to a genuine human who can help
Stay the heck away from this company if you value your sanity and ebooks. Literally any ebook company has got to be better. Kindle has a far better range anyway.
Review by Xinming3 years ago
They make good hardware. They sell e-books. All fine until you need to contact them in any way, with any issue whatsoever.
I placed an order for a reader with them, and needed to cancel the same day. The only way to cancel - in 2016! - is to go online, fill out a form, which then gives you a number to call. Wait for upwards of ten minutes to get through to someone. This person then went to speak to a member of staff, and said someone will be in contact via email 'soon'.
I just wanted to cancel an order I'd placed. How about, first of all, even acknowledging the order in my online Kobo account, not just the email confirmation, because it was missing. And, er... how about a big button that says 'cancel order'. You know, like every web store since 1998. I'm 90% resigned to the idea that this person will never get in touch, and I will receive the order and have to mess around returning it.
Why? Because I've dealt with them before on a software issue. In which I was bandied around from one 'software support specialist' to the next, endlessly over five months, with week-long waits between email replies, which never went anywhere because they repeated the same questions I'd already answered months ago, months later.
I simply have no idea how these guys are still in business.
Review by AiOEX Lapeña3 years ago
Similar to some other reviewers, I received a HOARD of promo codes as soon as I made an account on Kobo (I chose Kobo because I have a Sony Reader and they switched their on reader store to Kobo). Every time I went to check out, with or without the promo code, I received an 'oops something went wrong' message. Funny thing is, my card was being charged anyway. When I noticed the charges, I called Kobo customer service and was told to send them a photo of my statement (12/3/16). I did this. I received a response email telling me to download some dodgy app onto my Macbook and then onto my brand new ereader so they could 'assess the problem'. I refused to do this and called them again (16/3/16). Now they tell me my photo wasn't good enough because the charges were pending. So I wait for the charges to go through and send them another photo (23/3/16). Waiting, waiting, waiting. I call them AGAIN and get told the photo never got sent to the refund department (31/3/16). Wonderful. The person I spoke with said they would send it and I should expect a response within 24-48 business hours. I wait a bit longer because by now I know I'm dealing with the stupidest people on earth. Still haven't received my refund so I called them again today, 6/4/16, and get told the last person sent it to the WRONG DEPARTMENT. So I'm STILL owed a refund for multiple purchases totalling $30 (enough for a poor uni student to fight to get back) and I've been dealing with these idiots for almost a month now. SAVE YOURSELF. DO NOT PURCHASE BOOKS FROM KOBO.
Review by Highstreets Bulington3 years ago
been trying to sign up for an account for two weeks. online software refuses to accept my account data for payments, which is of zero importance since these are all promotional giveaways. was referred to an email link for help. 6 days later I got a response and an offer to stuff the data in manually from their side; I send the information. another week has passed with no response of any sort. does not bode well for those trying to does real business through this bunch.
Review by Silversally3 years ago
I went to their site and saw a book I wanted. The site implied that I would be able to read it---after purchase---in a protected .pdf format. I bought the book. I found I could not read or download it in Windows 7. What a deceitful ripoff.
Review by Leliane Derrow3 years ago
If this were the Harry Potter universe, and there were a O.W.L. exam for "Customer Service," Kobo would get a grade of T [Troll].
It's really bad. Stay away. Save yourselves.
Review by Prathik4 years ago
After numerous attempts to find a purchase I made to Kobo and then to finally get a refund I must say that the process was beyond frustrating. The chat line is a joke as you keep getting disconnected, each person you chat with has no background in previous chats even though there is a history. Promised emails are never sent and you have to start again. Finally after incredible frustration and numerous contacts I was promised 75 % off my next purchase. Again the code was not sent in a promised email. I again had to contact Kobo and then I was told this 75%?off was on selected books only. What a joke! I have spent thousands of dollars on books through Kobo. Likely I will not anymore.
Review by Crysahna4 years ago
The e-readers they sell are OK (except for reading PDF, which is very annoying) but service is awful.
You will have to activate scripts on the support page just to get their phone number or to chat with an agent.
They advertise "Free books" but those books are completely unreadable as they we were made from character recognition software and never hand corrected. Most books are DRM'ed which means you are stuck with Kobo to read them, as you will not be able to read them on another e-reader, say Kindle for example (reading on a computer is not an option for a e-reader owner). And to crown it all, they collect personal data. HEY KOBO!: I gave you money, I am a customer, shouldn't it be enough?!!
Review by Ronnieo4 years ago
I got this book free from ebooks discovery in exchange for a honest book review. This book was really nice tells what happens In the old west when an unmarried woman got custody two kids funny , and fast paced
Review by Ceferino 4 years ago
Cannot share books with family members, trying to get help has horrible email form with useless categories that do not match anything.
Apple iBooks beats Kobo hands down
Review by Areena4 years ago
Kobo books must be the worst on-line book store. Have tried on 3 occasions to purchase books using Promo codes. On each occasion I was actually charged for the books. It took days to sort out the first 2 stuff ups and receive credits. I don't think I'll bother with the third: would take too much time out of my life to recover $12.99. However, I'll not ever use Kobo books again, and would never recommend Kobobooks to anyone. I'll stick to kindle or IBooks from now on.