They read the note I attached and responded accordingly. I have used various brands for 50 years; bulk strings are fine strings. The bronze strings better than previous company I used; these last longer without buzzing. I measure all strings before I install and their bulk strings measure dead-on. Can't say that about other strings. Quick delivery.
Review by Arpat3 months ago
I've used juststringscom for Year's and buy 15 to 20 sets per year from them. But they have the terrible practice of allowing customers to place an order for strings they don't have in stock. There have been times when I've placed an order for say eight sets of strings and only recieved part of my order.When I complained about the practice they simply say "well we dont charge for shipping the back ordered strings.Wow,really?Thats supposed to excuse you? Then recently I placed an order and it took them a full seven days just to ship the order. I have informed them that I will no longer use them.
Review by Pratiik Kalule1 year ago
1, I was able to order a discontinued item on the website by the time I ordered! If I could choose the items it generally means it is in stock( as it is stated at the ordering page) This never happened at any of the online shipping experience before!
2 i choose first class email but when the product arrived I've found out I was using express mail which the shipping cost shoot up from $25 to $60. I was able to choose and proceed to check out even I choose the so called wrong shipping method. .. they had a seperate sub page somewhere at the website but I cannot find it while was doing my online shopping... And even in the final confirmed order email it indicated that I would be using first class mail and I was not notified anything about the problem.....in all the website is old fashioned and not user friendly at all
3. Their staff wrotef me some of the items' was " out of stock'.... it is rare that she use such a term then not specifying the particular item
4. Another staff of them stated that there was another email was send out which Ive never received (I've even checked thoroughly from my email account) I did not understand why they just not using the same email and reply it for back and forth communication
5, if my chosen shipping method was not aligned with the shipping policy of your company, it should show at a separate finalized invoice and with my consent BEFORE it was sent out, not after I received the products.
Review by HollyRenee1 year ago
Ordered strings and they were shipped very quickly. I also received a gift for ordering. Guitar cleaning cloth. Great company and I will continue to use them for all of my stringed instruments
Review by Shalese6 years ago
It was truly difficult to figure out what kind of strings I needed to buy for my recently deceased mother's basically-new Oscar Schmidt autoharp. How hard would it be for them to very clearly explain that on their website? Then the shipping for one single string was $7. It weighs nothing, but they charged me $7. Ridiculous. THEN, to top it all off, they sent me the wrong kind of string anyway! I'm extremely annoyed. And their customer service emails are short, brusque, and not particularly helpful or showing any concern for the customer. I advise you to look elsewhere for your instrument string needs.
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