Very impressed by the service recieved. Excellent product at a great price. Highly recommended.
Review by Jehoiakim Byram1 month ago
Customer service at the heart of this company. Friendly and knowledgeable staff on hand to walk through your order. Spare parts available in all sizes and responsible priced. Delivery came the next day. Broken blind now fixed and In full working ordered. Saving a few quid. Many thanks to everyone at Just Poles. Keep up the exceptional work and quality.
Review by Nashman3 months ago
I found this company delivered excellent service. An incorrect item was sent out to me and was replaced quickly and without any fuss. Recommended.
Review by Bellyhart3 months ago
Aside from the excellent collection of products, the staff respond quickly and helpfully, which made it possible for me to order large curtain poles from the Netherlands and have them shipped over. The orders are sent quickly. I am very happy with their service!
Review by Bapiro Carvellida4 months ago
Very helpful staff & lovely products
Review by NeOo Spees4 months ago
Competitive pricing, excellent service. Arrived on time and very well packaged. Would use again.
Review by Mrunmayee7 months ago
Great customer service and advice from the initial inquiry through to the final tracked delivery (thanks Abby). Slight product issue with first delivery, but it was resolved and the replacement arrived within 24hrs! This was repeat custom and I’ll definitely purchase from Justpoles again.
Review by Vinoba9 months ago
Nice distressed look on curtain pole and finials purchased. Sturdy. Good value. Really pleased. Easy to order. Arrived on time can't ask for anything more. Thank you
Review by Mapjack10 months ago
I ordered a set of tie backs for curtains to my living room and was disappointed to get an email confirming they were no longer available as the colour match and style was exactly what I wanted. I deliberated on whether to get a refund and look elsewhere or call Just Poles to ask for their help as I really struggled to navigate the website to narrow down what I was looking for in terms of colour, style, length etc. Their customer service was amazing - they were able to email through various other options for me to consider from which I picked an alternative product which, although a bit more costly, I am extremely happy with. They arrived, promptly, well packaged and I was updated by email so that I could track my order and ensure I was at home to sign for it. I would definitely recommend and will purchase from Just Poles again.
Review by Jeunine11 months ago
Delighted with the service received - needed an extra fitting because I had miscalculated on my original order - the product arrived in very quick time and was exactly what I needed.
Review by Cloudy Egelid1 year ago
Brilliant service. Was thinking I’d have to buy the whole thing, but no, was informed of parts, so have a like new roman blind track at a quarter of the price. Fantastic helpful people and will definitely use again. Thank you
Review by Shoda1 year ago
I initially tried finding my requirements in the local shops with no luck, then I found Just Poles, found exactly what I needed and ordered them, I also got my questions answered immediately by phone. The whole process was easy and I received my order within just a few days. An excellent service and very pleased with the products.
Review by Teneille1 year ago
I have bought from the company yet again and the service has been amazing throughout the whole experience. Even though my order has for a single curtain pole, I cannot believe how great quality it was for the price and how helpful the staff were to recommend the one I have.
Review by Hienly1 year ago
I bought a curtain track from this company online in October. Before I bought it, I had a few queries and telephoned them to ask for more information. The questions were fully answered fully with surprising honesty and friendliness. Having spoken to their representatives on the telephone, I had no hesitation in completing my order.
The track arrived very promptly and well packaged and was exactly what was needed for the job.
Overall, the service from this company was excellent from start to finish.
Review by Naushiya1 year ago
Website is easy to navigate. I bought a Roam blind kit that was easy to fit as the instructions were clear and the kit was good quality. The items arrived on time and were packaged well.
Review by Arvran1 year ago
It's not often that I give reviews but felt that this company deserves a good mention. From speaking to a friendly experienced person (which was a nice change) to getting my order which was delivered a lot earlier than expected. I can only say thank you to "Just Poles" and I would not hesitate to order from them again.
Review by Vandish1 year ago
With a simple request for some help to choose the right Curtain Tracking for our new rooms, the advice and service I received was truly outstanding!
Courteous, concise and cheerful advice I received from Lauren Brewis from beginning to end, e-mailed details always as promised helped me to decide on exactly what was needed - Thank you! John Melling
Review by Betsaida Derrow1 year ago
26 March I ordered 3 x Elementi Kew curtain pole brackets for 2 reasons: firstly the specification "bracket projection from wall to front of bracket = 75mm", and secondly their 3 to 5 day general delivery commitment,
5 days later no delivery. After 3 attempts to phone them (I was always told I was number 1 in the queue but the call was never answered) and a failed email I managed to get through. I was told that this order had to come from Denmark and would take another 10 days. Apparently, I should have been informed of this delay but that notification had failed – a fault of the IT department.
After a frustrating wait, the goods arrived on 12th April. When I measured them they were 92mm – far too big for me to use, in other words useless. I called and complained, I had to send a photograph of the brackets after which it was accepted that the website specification was wrong – a fault of the IT department.
I am now 3 weeks behind schedule and have to start looking for the brackets again. Someone in the IT department should be moved on, certainly I shall never return to this company.
Review by Yahcob1 year ago
Goods were well made and the cutting service they offered for Roman Blinds was fast and accurate. The website was easy to use and gave me all the info I needed to make the purchase. Delivery was speedy and I would fully recommend the site.
Review by Aimon Derrow1 year ago
Fabulous service and communication throughout! I had to change my order and staff were courteous and bent over backwards as to get me my order quickly!
Review by Patriciia Klismann1 year ago
We have used JUSTPOLES for a few orders now and we have been very happy with service and the products.
Over the last few years we have been replacing old curtain poles with the Galleria range from JUSTPOLES and we have been extremely happy with the quality of the range and the competitive prices too.
Prompt delivery and easy ordering. We will definitely use this company again. Very happy. Thank you.
Review by Chickenlady1 year ago
I have had many products from this website and I have never had any problems, Sales team and managers are very helpful. Goods were ordered and received on time and met expectations, would not hesitate to use this company again. Many thanks for your help
Review by ZeroExcess1 year ago
I did experience a few quality related issues with my purchase but these were addressed quickly and resolved to a satisfactory conclusion. For that I say thank you very much for your help at Just Poles.
Review by Chamby1 year ago
We live in a rural location in Scotland. we ordered our curtain poles and received help by phone with a friendly and professional approach. We placed our order and the poles turned up the next day well packaged and exactly what we wanted. We would highly recommend this company.
Review by Arzo1 year ago
We ordered two curtain poles They arrived quickly we'd forgotten something my husband rang and they quickly sent it following day Couldn't help be very impressed they even followed up with e-mail to ensure we'd received it and all was satisfactory. Prices very competitive Excellent customer service.