I had googled a Sealey garage storage unit on google, which showed £916 at justoffbase, so i contacted them via online chat initially about availability. I had a discount 5% discount code (item £870 with discount) and was told most items are delivered in 2-3 days.
When i sent over the link to Tim, he replied "some parts are out of stock" and instantly removed the item without warning.... hmmmm
I rang customer services and was told the item was available and that any missing parts would dispatched afterwards..... really?
BUT GET THIS, if i wanted that item, the price was now £1016.... So in the space of 15 minutes, the same item was now being offered to me £146 more than the online price i originally enquired about. Google still shows £916.... !!!
Glad i never ordered, this company is utterly incomptenant, dishonest and as you can see, will happily remove an item and charge you signicantly more.
In the meantime, they will gladly list items in stock which they know have missing parts or do not have at all.
I would welcome a their reply to this review on here, there is no spin they can put on this, I have taken screenshots of the item before/during and after which clearly shows their dishonesty !!!
Bottom line, Buyer bewareoff justoffbase
Review by PilotJem3 years ago
Never having used the company before - I took a look at the reviews on trust pilot. The majority were showing as being positive - The Sealey coolant filler tool was a very good price so I placed my order on a 24-48 hr delivery.
The exact item arrived well packaged in the time frame requested.
Great service will definitely be ordering from them again.
Review by AngoraSpace3 years ago
I ordered the equipment 9 days ago and have had to chase them twice regarding delivery only to be told it's not in stock, even though they took my money immediately. I called to ask when delivery would be and was told I would be called back within the hour. No call came and no email (annoying because I had planned the order & delivery to arrive for a specific date to clear the garden). I called back again and was told the order would be looked into. Not trusting a call back I asked to hold which is when I was told it's not in stock. Then when I queried if it was legal to take someone's money when the product isn't available, an argument ensued and was told they weren't there to be told what's legal and whats not by a customer. I beg to differ. ZERO CUSTOMER SERVICE but sadly can't speak for the products - AVOID AT ALL COSTS - WASTE OF TIME! - now waiting for my money back!
Review by Kivia Diamos4 years ago
I purchased a Koolbreeze Kompact 18 portable air conditioner from Justoffbase on 17th July 2014 and received the unit on 21st July 2014 - a few days later than promised.
The unit worked for the few hot summer days of 2014. It seemed to work fine for a few days this summer, but then it suddenly stopped working in early July 2015.
I contacted Justoffbase on 25th July indicating that the unit failed a few weeks earlier. Justoffbase referred me to Dan from Koolbreeze who indicated that it was my responsibility for cost of repairs as the warranty period had past. Bryony James-Parker from Justoffbase had the same story. Neither Justoffbase nor Koolbreeze stands by the rubbish products they sell.
I researched Which? and discovered the Sale of Goods Act 1979 provides a strict set of rules that retailers - Justoffbase - must abide by. Under the Sale of Goods Act 1979 goods must be as described, of satisfactory quality and fit for purpose.
Obviously, the unit they sold me was defective as I enjoyed only a few weeks of service before the unit failed - it is a portable air conditioner that I only operated on hot summer days. I will pursue my rights under this act and encourage others to take similar action on cases such as mine.
Review by KTidwell5 years ago
Goods as described, at a good price. Free delivery was very fast. What more could I ask for?!
Review by Muhtasham Gruijl5 years ago
the service is quick and great, never had any problems
Review by Lerda Szobotka5 years ago
Very impressed with the service, ordered one day, delivered the next, in perfect condition.
Review by Brueklen Kumeria5 years ago
The service was excellent, goods arrived on time and very well packaged. I certainly recomend this firm, and will use again. Website good easy to find parts and easy payment.
Review by Rmb5 years ago
Searched online, found what I wanted (a Draper honing tool) at a good price. Delivery was next day. Excellent
Review by Dye5 years ago
Couldn't find this product anywhere else on the internet at such great quality and price. Fast delivery and professional service
Review by Guga Joannes5 years ago
The service was good to the point of being great, I had no sooner ordered than my goods were delivered. First time I have used this company but I shall be back.
Review by Kendrrra5 years ago
I received my order just as expected. Very friendly contact. I would buy there again any time.
Review by Phyllif5 years ago
They did not want to close the deal, but referred me to a (useless) danish distributor. Very unsatisfactory! Fortunately I found another english shop that wanted to sell the product
Review by Jasminko5 years ago
Fantastic company. A pleasure to deal with. Will definitely use again.
Review by Crandellioso5 years ago
The product is very good quality and reasonably priced. The service from Justoffbase is also splendid.
Review by Oscarf Iheanetu5 years ago
I ordered a collapsible 3.8m ladder from JustOffBase which was £60 cheaper than the exact same ladder in ScrewFix on the Thursday morning and it arrived by 11:30 on the Friday morning. I had to ring JustOffBase before I ordered it as the website said ring for information regarding stock. The very polite lady told me should would ring back shortly after she had spoken to their supplier which she did after no more than 10minutes. I ordered online and the ladder was received in less than 24hours. Would I use this company again. Most definitely.
Review by Evilserge Sarka5 years ago
Save money by doing it your self.
Review by Larna Brezinski5 years ago
I only paid for standard delivery - but items I ordered at 7pm arrived the next day at breakfast time!
Review by Kume Badonde5 years ago
AFTER ORDERING MY ITEMS, RECIEVED EMAILS STATING THAT THE ORDER HAD BEEN PROCESSED. THEN THE ORDER HAD BEEN COMPLETED, STILL NOT RECIEVED, HAD TO PHONE TO FIND OUT WHERE MY ORDER WAS AND GUESS WHAT THEY HAD'NT EVEN GOT ANY IN STOCK, HAD TO HAVE A REFUND.
Review by Epy Idemoto5 years ago
easy web page to use will defiantly use this company in the future and recommend to friends.
Review by Aoibhin Tunne5 years ago
Draper's customer service very courteous and kept me up date date on my order, even through the busy holiday season.
Review by Phillfroggy Derrow5 years ago
I had previously bought equipment off justoffbase as their pricing was very competitive, they had the stuff in stock or immediately available and even though we are on the edge of the Highlands the stuff was delivered very quickly. Recommended.
Review by UKRatman5 years ago
My foot pump failed unexpectedly on a Sunday, I ordered a new on on the Monday and on the Tuesday it arrived - amazing. No other company I have bought from has ever matched that performance.
Review by Knuckles5 years ago
I ordered a hydraulic motorcycle workbench for my husband's Christmas present. This is a large and heavy item and having placed the order I decided that it would be impossible to hide it from him. After a friend offered to store it for me I contacted Justoffbase customer services by email the day after I placed the order. I received a personal and positive confirmation that this would be done. Two days later the item arrived! I couldn't believe how quickly the order had been processed, well packaged in a wooden crate. I haven't opened it but the packing is in good condition so everything should be in order... Super service - by the way, I live in Norhern Ireland, not on UK mainland.
Review by Maugapaia5 years ago
Looking for a part urgently for work, ordered from Justoffbase and received it the following day!! Saved me a lot of money by getting the goods so fast.