I bought a GBB 1911 on September 24th with first class delivery selected and was told by their site that it's estimated arrival date was the 27th-30th of September. Those dates came and passed with not even a word as to where my package was. After I contacted their support team, I was told that my package was lost in transit. They said they would be sending out another one as soon as possible to try and fix this, which was done on October 2nd.
Despite being on first class delivery as well with a new estimated delivery date of the 4th of October, it of course has not arrived either as of the 13th, in-fact, using the tracking ID's for both shipments they tried to send to me just tells me that neither of them have moved from their origin points down in England (I live in upper Scotland)
I wanted to check my order to see if the dates were updated or if something had changed, but of course now my account supposedly doesn't exist on their site, as when I try to recover my password, it tells me my username is invalid. So not only is my original £89.99 purchase nearly two weeks late at this point (with first class delivery), but I am now being told that the account I purchased it with now never existed.
I am beyond frustrated at this situation. Their customer service was quick and respectable, but so far I'm not seeing the end results from their attempts to try fix these problems.
EDIT: I sent a second ticket explaining the situation and stating that I'm just looking for either the gun I purchased, or a refund. I was given a snarky comment in response about how they could send a third gun out and be at even more of a loss if I wanted them to. Definitely solidified to me that I won't be buying from them again.
Review by Hectorvm2 weeks ago
Broke already bb got stuck and folty bb mag would like a refund or another one sent out
Review by Vejle Carrolan2 weeks ago
Excellent customer service and advise provided in organising a replacement item when my original item ordered went out of stock - brilliant !
Review by Jayni Derrow3 weeks ago
I paid 2weeks ago and haven’t received any goods and I tried emailing them no one has replied to me.
Update:I have finally got contact and received the items after a lot of emails
Review by Mampy4 weeks ago
Really helpful when I phoned and got the product I wanted for my son spot on .
Arrived on time really good quality.
Review by MagDar Herley1 month ago
Review by Foresight1 month ago
The people who i spoke to were very helpful and very nice
Review by Penske Devenish1 month ago
Good gun great service
Review by Zohira Marcure1 month ago
Easy and quick
Review by AvdB Dayer1 month ago
Helpful and always responsive
Review by Rheuben1 month ago
SCAMMERS do not attempt to buy from here. Order is not delivered. 1. order and money taken; 2. promised deliveries, 3. weeks no guns. 4. Reports to CC, Trading Standards etc 5. Emails from Just BB saying they’ve tried to deliver. 👎🏻👎🏻👎🏻
Review by Keshant1 month ago
Excellent product and excellent customer service. Couldn’t be happier.
Review by Glams1 month ago
Didn’t have any problems with the order and the delivery was fast it’s a really nice store
Review by Dardi1 month ago
Very polite and professional staff, helpfull and knowledgable.
Review by Caniece Nasifoglulari1 month ago
Quick delivery 5 Stars Service.
Review by Jalik DianArt1 month ago
Both of my orders came quick, I expected a little more from the guns themselves but thats nothing to do with Just BB guns everything works, just wish there was some more instructions in them
Review by AlasdairMc1 month ago
Well packed and a awesome product defo be ordering from here again
Review by Moonmail Flather1 month ago
Friendly & knowlegable staff, who were very helpfull.
Thanks again :)
Review by Mezba1 month ago
I ordered one of their products and got charged for it but it didn't get delivered.therefore i emailed customer support and after 2 weeks haven't had a reply and have basically been scammed.
Review by When1 month ago
Excellent delivery, goods was in good condition
Review by Melcor1 month ago
I previously wrote a review about a purchase I made but I feel this review to be unfair now. So I will re review the company due to after sales service.
I contacted them again about a battery and charger and the service I got was second to non so thank you Just BB guns fantastic service and problem sorted.
Much thanks to harpreet on the service team.
Review by Yssy Alsorts1 month ago
Very fast and smooth purchase. Product as advertised. Recommended.
Review by DebraF Silent1 month ago
My delivery was good I paid for priority delivery but it was delayed untill the next working day besides that it was all what i asked for.
Review by Marf Ogbolu1 month ago
Ordered 2 magazines for airsoft pistol and they were delivered in 3 days, a day earlier than scheduled.