Avoid this company. It is an outsourced printed in China company with bad quality prints. Colors are messed up and wraps go drainy. The customer service (trustpilot name removd) was unacceptable, pathetic and down right rude.
Had ordered a multiple canvas which was showcased with improper width measurements before ordering so received canvas much smaller then estimated. After sending out a compliant the issue was corrected instantly on their website but they replied saying it wasn't their mistake. If it wasn't a mistake why they corrected on their website? When asked for refund, got an reply saying 10% off on next purchase but no refund as its a "bespoke product".
Do not opt for this company. If there is any issue with the products color, warps, or size. They will not take it back or show any courtesy to customer coming to their site. They are only out for your money.
Review submitted previously but deleted on July 2013
Review by Glaf5 years ago
Fortunately I had not read any of the reviews before I ordered my canvas as I think it would have put me off as my experience has been quite the opposite. We ordered our canvas and within a week it has arrived and is now proudly displayed on our wall. I cannot fault the company or the product, I am so pleased as it is a picture of our dog which had to be put to sleep last week and we now have a lasting memory of her in pride of place. Thank you again for making this a stress-free purchase at a stressful time. Thanks - Jean
Review by Audley Grocers5 years ago
I had this made up as a Christmas present for my husband to remind him of a wonderful holiday in Wales. I had no idea what to get him this year and was just playing around with a few ideas on the internet. What a find ! Just4Canvas is not only good quality product, but the most reasonably priced I could find too. Arrived in good time and well packaged. Definitely will use again!
Review by Bsmall5 years ago
Good job and fast efficient service. Thank you
Review by JLSmith5 years ago
What a shame, I ordered my canvas print for a birthday gift for my mum, I gave plenty of time when I placed the order, after 8 days I emailed the company and they said it had been sent out, several days later I had the canvas in my hand!, they had delivered it to the wrong address lucky for me a lady came round and asked if this canvas was mine as she had not ordered it!, so I checked my account to see the address that I had given and it was correct on my behalf so it was a mistake on this company's side!, the only thing was that the customer service side was lacking and dispatch need to look at the address matches the customers details, I did email them about this but it has fell on deaf ears!.......
Review by Showbiz Heracleous5 years ago
Excellent service and very quick response with easy to use website.
Review by Shabrina5 years ago
amazing quality and very fast delivery
Review by Sushila5 years ago
Had professional photos of my children taken on a recent holiday, wanted to transfer and enlarge from colour to black and white canvas. Really pleased with them, price was good too. Would recommend to anyone.
Review by Akmali Børseth5 years ago
This is the first time I've ever written a complaint but Just4canvas has the worst costumer service of any company I've dealt with. I contacted them last Thursday questioning why my canvas had been marked as "completed" when I hadn't received it. They replied and said that there was an issue with delivery and said it'd be delivered in 3-5 working days (therefore should have it by tomorrow at the l...atest). I replied and asked that they follow this up with the courier as it was crucial that I received the canvas by this Wednesday (tomorrow). There is no number to call so I sent 5 additional messages asking for someone to please phone me so we could ensure I received the canvas in time. I finally got a message today saying its not their fault its the fault of the courier and that I can expect it in 4 to 5 working days (no phone call or anything). And now as I'm writing this they've responded again saying that they don't offer telephone service and that it was in fact a problem caused by the production line (and not the courier). I'd just like to thank you for ruining the one suprise I had for my Partners 30th birthday. Can you please cancel my order and refund my money.
Review by Donie5 years ago
We placed a large order for a selection of rather big canvases. They arrived in just over a week and were lovely - completely as expected.
Review by Jeepsted5 years ago
Very good product. Canvas turned out exactly like the preview.
Only criticism would be some of the canvas's had a slight twist in the frame.
But other than that it was perfect
Review by Tanica Spiligan5 years ago
Initial concerns of delivering in time for Christmas were misdirected. Very pleased with the experience from ordering to receipt and would recommend to others. No issues at all and indeed ordered a second.
Review by Gezin5 years ago
Really impressed with the canvas I received. Superb quality and extremely well-priced. Highly recommended !
Review by FLShopper Calambres5 years ago
Thank you for a great service - prompt delivery and product that met our expectation. We will be using you again.
Review by MadM5 years ago
Outstanding product and quality one of the best I have ordered simple and easy to order and arrived in quick time PERFECT
Review by Nigga Aarem5 years ago
I placed an order over 2 weeks ago, was told that it would take 5-10 working days, has now been 12! I emailed them a week after I placed my order to see if it had been dispatched as I hadn't received an email confirming that, and I was told it had been dispatched, 7 working days later, today, I emailed them and they have said it could take another 3-5 working days to be delivered, even though I was told 7 working days ago that it had already been dispatched. I just hope the quality of the canvas is as good as people on here are saying, if it is not, I will tell my friends or anyone I know to stay away from this company!
Review by CodeTC Takefman5 years ago
As I dint revive a dispatch e-mail I was unsure of when if atoll my product was being delivered , an this was made worse as it took twice as long as the 5-7days suggested for delivery, product good
Review by Tasting Oleksandr5 years ago
I've used many similar services and wanted to try this too to compare the quality - it does not match. The delivery was the slowest of all I have known - it took around 10 days and considering the price that isn't very impressive.
Review by Manahov5 years ago
Quick, and easy. Lots of choice. Best price around... I will be back!
Review by Arneatha5 years ago
I'm really happy with the canvas! It looks great & was a really good price!
Don't know if I'm being unreasonable but thought delivery was a little slow at 10 days??!
Review by Myrtia Pigeon5 years ago
I ordered 2 canvas pictures from Just4Canvas on 30th January. Today is the 15th February and still no delivery. On contacting them through the 'Live Chat' I was disconnected 3 times before I eventually had a message to say the order has been shipped and would take a further 4 - 5 more days, why does it take so long?. There is no telephone number to contact and speak to an actual person regarding this. Terrible customer service. I was looking to change my supplier as these were cheaper however I guess you get what you pay for. On reading other reviews I can see the response was to blame the courier. 1st lesson in business, accept that it is YOUR responsibility and don't shift the blame. My order and money is with you and NOT a courier. I would most certainly not be using this company again.
Review by Harpmatic Kuldmaa5 years ago
Pleased as a whole and you removed the red eyes of the two girls as requested but left the dog with red eyes which ruins it a bit. I do realise that I did not request this though.
Review by Rodil5 years ago
I went on the site and they told me which sizes were available for the resolution of picture I had chosen. All very easy and no hassle at all. If I can do it anyone can!!!
Review by Leuven Heremans5 years ago
Original Canvas arrived slightly damaged. The damage was obviously done whilst in transit.
The canvas was replaced without any argument.
Review by Supawan Pavelek5 years ago
A dear friend of mine took some photographs on my birthday - a waterfall and two studies of the tiny droplets of water at each side. The pictures created by Just4Canvas are works of art in themselves, as well as being a memento of a special day. The canvases arrived in very secure packaging so that no harm could come to them and we were able to hang them straight away because of the strong hooks fitted to the back of each frame. Well done to Just4Canvas!