Good first contact, but I felt scammed after the service. They should sustitute my gear cable for 200DKK, and they changed also the gear box for 375 without asking me even though I stated very clear they should call me if there more than the cable. I didn´t agree on that, but they said, I had to pay. I felt cheated and very dissapointed.
Review by Brelod Jaohar1 year ago
If I can give one useful advice please don’t ever buy a Christiania bike from Jupiter extra. The bike arrived with several problems. The gears are barely working, really difficult to change and hardly responding. Furthermore the mudguard is not aligned with the wheel and touching it which is a fundamental mistake in assembling the bike. When I tried to solve this problem with the customer service of Jupiter extra they were very rude and unprofessional. The bike is very expensive and as I was unsatisfied with the condition they sold it to me, I’ve tried to return it however Jupiter extra refused to provide full refund even though it is a law to give full refund within 2 weeks after purchase which I was in. When I brought the bike to local bike shop to get it assessed they couldn’t believe somebody sold bike like this. They helped me with the language barrier and called Jupiter extra for me. The owner continued his inappropriate behaviour towards the bike shop personal, he was offending them and questioning and attacking their profesional skills, comparing how many bikes he sells or they sell. He claims he doesn’t believe me or them that there is any problem with the bike. When talking about the return or sending the bike to him for fixing it he demands me to pay shipping which is completely out of place considering they provided bike with several issues. This was truly my worst experience with a product and customer service in my life. DONT BUY FROM JUPITER EXTRA NEVER because if they is some problem they will treate you bad and will not help you
Review by Klump1 year ago
I had some challenges during a return process. The company made an effort to clear out misunderstandings, and we ended on good terms. Thank you.
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