Super easy and cool rental service at the station! Cudos to Mala and Tray. Superfriendly stuff at Auckland Airport! Pick up and drof off was so easy there.
Had a cool trip with my campervan from Juicy. And also the hotline stuff was super friendly when I had a couple of questions while I was on the road!
Best, Alex Kramer
Review by Ssnnowwyytte2 months ago
I rented a van in NZ for 2 weeks and the very first day, within hours there where mice inside the van. The mice kept running/squealing through the bed and eating our groceries. It was a horrible experience, we couldn't even sleep. We went the very next day to ask for a new van and the employees laughed in our faces dismissing the whole situation. They said mice will get into any van with ease and there is no stopping them ( I mean we didn't even have the van for more than 5 hours and didn't cook when we saw the first mice) I believe they don't properly fumigate/clean the vans and they handed us the van with mice already in it. It is disgusting, unprofessional and a hazard. They said that's part of the experience of camping, are you serious?!? There is no way mice running in our bed and eating our food in less than 5 hours of having the van part of the experience. By this point after talking with the staff that just kept laughing as if it's nothing, we are just tired and traumatized with the whole experience. They said our best option is a car since we don't plan on sleeping with mices but they won't refund the difference SO we have to pay 2 weeks for a van that we didn't even use, that's ridiculous! It's a "Voluntary Downgrade" are you kidding me!!! Putting my health first is a voluntary decision and not a priority for this company!! They said it's common for mice to be in vans but when I asked them, if it's so common why not put that information as a warning online or when picking up the van, so the people that aren't ok with the situation just avoid it all together ( I have never camped in a van before this experience so this isn't common knowledge for me). They said they don't have to put that information out so they are purposefully leaving out information that could be a potential health hazard if you ingest things contaminated by the mice. Also another option they gave us was to buy mouse traps and just sleep in the van with them! One employee said "it's like having bugs inside the van no big deal" and also "well at least it wasn't a snake" as a way to try and belittle the horrible experience we went through.They didn't even refund us the DOC pass that we never even got to use. So thanks to Jucy we wasted almost $1k because of there greed. I hate this company, the phone charger also doesn't work on the car or the van. Just money hungry bloodsuckers. If you are planning on taking a van through New Zealand maybe check with Britz, happy travelers anything but Jucy. I have pictures of our experience, there is also videos in this link. YOU ARE WELCOME!
https://youtu.b e/ e TQkNAfYLdQ (without the spaces)
Review by Cucky3 months ago
Please don’t rent at Jucy. Worst customer support I have ever experienced. We had trouble on the road and they lied to us, charged us more than necessary without having documentation to proof it to and their internal information process seems to be non-existent.
Review by Gramcracker4 months ago
my concerns will be sent to Tourism New Zealand, these guys are the worst. They overcharge for nothing and I cant tell you how unhappy I am with their callcentre staff that are unhelpful and rude. [email protected] can go and EAD.
Review by Opea5 months ago
Customer service who went us through the car at arrival was incredibly condescending and seemed like he didn't have any time at all to explain us how to use the car. We were provided with a broken child seat, and when we complained we were initially told to figure it out ourselves. We had to insist that something was wrong before we were given another. Major security flaw that could have gone terribly wrong. Same guy started out with a joke saying that the women in the group wouldn't be doing any driving, emptying the toilet etc(with incredible lack of comical timing also). I'm not sensitive but come on... Besides this the quality of the car was just sub-par according to our expectations. Pretty dirty all-round, backlash in the steering, and the car veers left all the time. We are not gonna be using Jucy ever again....
Review by Arooj5 months ago
Growing up in New Zealand I always thought Jucy Campervans would be amazing, the bright green vans are everywhere and everyone seems to enjoy them. For us, camping with a Jucy Compass Campervan was not this case. When we arrived to pick up our van we weren’t greeted, 3 employees continued to chat amongst themselves about their personal life and one stood up and announced he was going for a “durrie” (cigarette). One of the employees finally decided to look up our reservation. After a good 20 minutes we sat there waiting for her to work out how to do her job. The lady mentioned that because we had booked “Stress Free Insurance” we would get the camping chairs for free! Lovely we thought, until she had seen we already pre-paid so the free add on chairs were out of the question now... it took her a further 20 minutes to work out if we had paid in full for the whole campervan or if we had a remaining balance, in which she had to ask another 2 employees to help her. We were then asked to wait outside for another 20 minutes until the lady drove our campervan around from the back and began to give us a very uneducated, uninformative description about how the campervan worked and it’s features - none of which she had any idea about what she was talking about. If English was my second language I would struggle to understand this process with Jucy and the way their employees act. After a near 1.5 hour delay we were finally on the road to begin our road trip. A 7 hour drive later we arrived and figured our how the features of the van worked by ourselves. We discovered 1 camping chair broken, the van speakers were blown and the secondary battery didn’t work so we had no refrigeration. On return of the vehicle no form of a sorry or discount was even offered to amend this annoying and last time experience with Jucy. On top of that, the social media manager of Jucy “Lucy” replies to questions online but is rude and unhelpful.
Review by Zairah6 months ago
I have used jucy before on two occasions previously. Service and quality of the vechicles are okay and undeniably the price is competitive which is the only reason I’m (or was) a repeat customer.
I booked a 4 wheela 1.5 months in advance (paying a 20 pct deposit) for my 10 day Long ski trip plus pre wed photo shoot with my fiancé. Upon arrival I was told 4 wheelas are not available despite the party just before me hired three 4 wheelas I overheard when I was queueing. I was presented with three options. Choose a Styla which is a much smaller car instead, come back tomorrow when a 4 wheela will be available, or get a refund to the deposit I paid. So I travelled over 9000 km and The first thing I’m faced with was either a rental downgrade, waste a few hours of my time the next day, or the bugger off option. If this is how you treat your customers I’m afraid your business will not go too far. And for those who are thinking of using them, if they actually give you what you booked, I guess for the price you pay it’s alright.
Review by Vitalie8 months ago
I couldn't find the reply button on my one review to send you the booking ref # , so I am making a new one.
Booking ref: R0001830963
Review by Clayte Perston8 months ago
We stayed in a Jucy chaser for 6 weeks. We were pretty disappointed with the state we got it in. During our orientation we were partnered up with another couple to be given a tour of their campervan. Therefore we weren’t able to pick up things related to our campervan. Our camper had oil spilled everywhere under the sink, the grey water wasn’t fully dumped and our black water tank didn’t come with a toilet tab in now did it come with extras (like the other couple had). Only one burner works (the left one) and one of the snaps was broken for the window coverings. We’ve been using bandaids to keep in shut.
Everything else was fine, but the initial impression of the company was less than ideal.
Also, don’t bother to book their jucy cruise at Milford sound. We booked their coach and cruise and ended up not getting on a jucy coach nor cruise because of “confusion” and our arrival time to Te Anau was 3:30 but we didn’t get back until 5:30 because of “confusion”. There were no apologies made from the company nor reimbursements.
JUCY did a good job at addressing our concerns when we returned our vehicle. Their cruise also called to ask about our experience and apologized for what happened. Thank you JUCY for your customer service.
Review by Gwendale8 months ago
I rented a basic campervan from Jucy in February in Queenstown. The van was poorly designed and I was not impressed it, but the main issue I had was that four months after renting it I was hit with an additional RUC - Road User Charge, which I was not informed about before renting the vehicle and then had an email four month later saying they had taken the month from my credit card. I live in the UK where this would not be legal.
Review by Reyne Hoogd8 months ago
Rented a car with Jucy via Rentalcars. Arrived a bit later than indicated but still before depot closure time at Auckland Airport of 6.00pm. Rang for pickup but no answer. Tried 3 times and then rang the central service. They also tried to ring the depot. No answer. Was informed they must have gone home and that I would have to wait until the next morning to pick up the car. Not a great solution and no apology, no alternative offered. The worst example of customer service I have come across. Mind you Rentalcars were no better. Took no responsibility and not prepared to follow up "our problem, not theirs"
Review by Komáromi Ings9 months ago
The short version - There are lots of campervan companies in New Zealand. Don’t use Jucy. I saw a lot of Britz campervan vans on the road. Maybe they’re worth a look.
Pro - The Condo campervan didn’t break down on us.
Cons - 1) It wasn’t equipped with its “standard” space heater. Jucy’s call service was worthless. They couldn’t even tell me if the heater was a stand alone unit (it was). When I e-nailed, Jucy’s recommendation was for us to “buy one.” (I made a pit stop by a different Jucy location, and forced them to give me one.). 2) We paid for Jucy to request and pay for the interisland ferry between the North and South Islands of New Zealand. We then received a lecture from a ferry terminal employee, because the Condo’s dimensions were submitted to them wrong (vehicle length impacts how many vehicles they can carry). The Jucy employee had indicated that the campervan was 2 meters long (the Condo is about 5 meters long). 3) It was not clearly communicated to me that Jucy only receives campervans during regular business hours (e.g., 8 am to 5 pm). I had an early morning international flight. Without after hours checkin - I had to return it a day early. Good news - Jucy charged me for the last day, wouldn’t allow me to transfer that night to one of their Snooze locations, AND I still had to pay for a hotel. 4) Jucy’s fleet is old, and maintenance is mediocre at best. (Our breaks sounded gravely, which made us uncomfortable on some New Zealand roads. It took the kitchen sink over night to drain about an inch of water, so we couldn’t cook in the camper.)
Review by MRebl10 months ago
Terrible unfriendly service, operating shuttle service at Auckland airport only from 8:00am to 6:00pm therefore you are unable to pick up the car out of the hours and have to catch an Uber from the site to the airport when dropping a car off but they will continue to charge you a fee for being close to the airport. The bond is excessive paying $2000 mandatory. They also lost the car when returning and had to follow the cctv footage to ensure I had indeed dropped the car back. Complete tourist trap.
Review by MMTi Sambajon11 months ago
We booked and paied for a Jucy campervan weeks in advance. We got the car in Auckland today before 9am. After a 2h drive, the car just broke. Now it’s 9pm, we are still stucked, with no car and no solution. We lost the whole day and are about to lose another one because nobody in the 24h jucy service knows anything. They put us in a hotel and did not tell us what to do or what to expect. Honestly they could not care less about their costumers.
Review by Olafvtt11 months ago
Used a couple of times, once in New Zealand and another time in Sydney and both experiences were good. Had to wait in long queues both times but apart from that I thought their service is pretty good.
Review by Badim1 year ago
Our experience with Jucy at Auckland International was excellent. Easy and quick shuttle pickup via courtesy phone in the airport and our car was immediately ready. It was exactly the model promised, clean and fully fueled. Drop off was equally easy....perhaps too easy. If you're used to renting a car in the U.S., where everything is looked over with a fine-toothed comb, that's not what you're going to get in NZ. We dropped the car off, left the keys on the dash, and walked away. Nobody checked anything.
Review by Davef1 year ago
From arriving at pick up to returning the at the experience was very poor. And then it got worse when we tried to make follow up contact after rental. A scruffy car was supplied with squeaky brakes and faulty central locking - no alternative vehicle was available. We had booked in advance and arrived on time so why they had to supply a sub standard car is concerning. It also brings into question their quality system - did the car actually go through pre-pick up inspection ? Post the rental I have been emailing them for over 2 weeks without reply
Review by Sarojini1 year ago
The only reason that we booked Jucy campervan is they allowed late pick up. End up they reported we didn’t submit sufficient information and they refused late picked up. We spent hours in the airport to organize new accommodation and wasted booked holiday park. We didn’t receive any apologies from the stuffs and all they said is our fault! The heater was broken they didn’t check the equipment when pass to customer.
I would not recommend hire any cars from Jucy!
Review by BadBot Bandt1 year ago
Hmm.... loads of issues happened with the campervan we had so had to get it swapped half way. We did this at queenstown and customer service were so empathetic and helped us out. Then had issues with the second one... finally got through to the feedback team and they gave us some compensation and were very apologetic for the experience we had. Look these things happen with vehicles if you’re going to go on long journeys for a month. I totally get that, but there were several things that could have been prevented with some employee training, real evaluation of the vehicles and having a think about whether that vehicle is appropriate for lengths of journeys etc. But when we got through to the right people they were really helpful and in that sense I would say we did have a good experience.
Review by Frankqunetta1 year ago
Travelled in New Zealand with a Jucy Cabana and had a great experience up until a month later and now we are getting threatened to get charged admin fee for not paying toll - which we did and have proof of!
Also were promised a free GPS device when booking and on pick-up were told we couldn't have one because we hadn't paid for it and paying customers come first. Nowhere did it say that availability wasn't guaranteed. Otherwise we would have brought our own with us.
Review by Shelden1 year ago
Jucy Condo in North Island
Summary: We had a Jucy Condo for 2 weeks for 2 people, with pick-up from Auckland airport and drop-off at Wellington airport. The vehicle was fine, but the service was disorganised and rushed, and Jucy didn't appear to provide real duty of care to make sure that the customer was well-equipped to use the vehicle. Our Toyota Hiace also appeared to be a bit older and was missing the Self-contained sticker at the rear door (so we got woken up by council staff asking for certification papers late at night), had a leaking skylight, which was annoying, and they forgot our chairs. Just make sure you read up on NZ freedom camping laws and ask questions during the vehicle pick-up, don't assume that Jucy will take care of everything.
No mechanical issues - the Toyota Hiace was fine during our 3000km journey over 2 weeks.
Pretty efficient use of space inside the vehicle - good for 2 people, but would be very squeezy for 4 adults (advertised as sleeping 4)
Vehicle, kitchen supplies and bedding were all clean.
No self-contained sticker provided for our Jucy Condo campervan on the rear door, which meant we were woken late at night by council staff and forced to show the detailed permit on paper and our ID while freedom camping in an approved area, otherwise they threatened to fine us or make us move on immediately. Other identical Jucy campers on the road had this sticker.
Did not explain how to use the vehicle at all, including greywater system or toilet unless prompted, gave little information on gear included in the camper (e.g. kitchen items, charging of electrical devices, where things were located within the van) - we were able to solve most issues afterwards pretty quickly, but the lack of information meant that our chairs were missed by Jucy
Did not provide us with the chairs we'd paid for and were not given a chance at handover to ask for a refund
Skylight leaked during rain, wetting the rear seats and our bags
No handover process at the vehicle drop-off - attendant rushed us into the airport van, was generally rude and distracted, which was stressful as we didn't get to double check our possessions prior to leaving the vehicle
No spare oil or coolant was provided - the lady at check-in told us that this wasn't necessary as they were checked between rentals, but to be honest, if you're renting it for weeks and driving thousands of kilometers, you want the reassurance that you can check and top up the oil and coolant as required.
Review by Nalyna1 year ago
Just hired a Jucy champ for a 12 day South Island tour. I have to say the pick up and drop off couldn’t have been easier. Pick up took 15 minutes and when dropping off, the guy literally took the keys off us and we got in the shuttle bus to the airport terminal!
The people carrier was comfortable when driving and very cosy to sleep in both in the van and in the tent on top. Bear in mind this was early March. It could have been chilly later in the year. It had everything we needed - a small fridge, crockery, burner and bedding/ towels were all supplied.
It is an easy and hassle free way to get around NZ. Very happy with the whole experience and would very much recommend them
We loved waving to other Jucy vans too!
Review by Caydee1 year ago
Never again... car was not available for collection from Wellington although we received confirmation. Worst bit was, our flight landed at midnight and we had to catch a taxi to jucy car rental from the airport only to find out our car wasn't available. Then needed to call another taxi to pick us up and take us back to the airport so we could hire another car from a proper firm. Never again.
Review by Millizane2 years ago
We rented a Jucy Cabana for 24 days during June/July in New Zealand. The vehicle itself is great, no major problem and easy to drive (I am a fan of Toyotas). During our road trip we did encounter a problem with the door system where one side got jammed and was neither open fully, nor closed properly. Luckily for us, Jucy were quick to respond and gave us options to get it fixed without it costing us anything. Even though it was a bit inconvenient, it happens and Jucy were great in helping and following through. The bed in these small cars are pretty good, however a bit short for people above my height (5'3''). The main issue, and the reason I picked 4 stars, is the fact that the stove that was included was near impossible to cook on. My partner and I are big campers but the butane gas stove struggled to stay lit and would take nearly 30 minutes to boil water. Luckily for us, we brought a burner with us and just bought gas as we needed it.
I would recommend this company though as the customer service was great, the car was adequate and the time I had was fantastic. If you do decide to road trip in winter however, make sure you either hire extra blankets or bring your own sleeping bags (like we did). The thin layer duvet provided does not keep you warm in the cars without heating.
Review by Widou Gerov2 years ago
Along with value, Jucy has demonstrated their love and care for their customers time after time. After a little hiccup with the booking details (Auckland City & Auckland Airport are different, who would've guessed?) we were stuck with no way of getting to Auckland City in time to pick up a Styla with roof racks. Without hesitation, Jucy presented me with an upgrade to a 4x4 from Auckland Airport for no extra cost. Would I recommend Jucy to my friends and family? Without a doubt, they will receive an onslaught of good comments from me and my highly recommendation that without Jucy, you don't truly experience New Zealand. Have my friends gone with Jucy with my recommendation? Yes. Have they loved it too? Yes.