Excellent experience. Straight forward transaction. No problem at all.
Review by Lashly7 years ago
This site seems to have great deals on audio, video, computers, cameras, and music. However, this business is not professional or well managed. Orders are not sent in a timely manner. They should tell you before you purchase whether the item is in stock.
Review by Kezhen7 years ago
I am very unhappy with the customer service. Yes, they were polite, but I feel like I was lied to in order to keep my money. I placed an order at 1:30am and almost immediately realized that I ordered the wrong thing. I searched the website for a cancelling option, but there was none. And, their customer service was only available between 7am to 7pm, so I had to wait to call and cancel. I then ordered the right product with plans to call and cancel the wrong order. I called at 11am, just 4 hours after their business hours began since my order, and I was told that my order could not be cancelled because it was already shipped. I then went back to the website and read that an email would be sent out once it was shipped and my order was still in processing. So, I called back at 2pm to make sure that the order really had been sent. And, again I got the same answer, that it had been shipped. Later I received the email confirming shipping , BUT it confirmed through the UPS site that they did not ship my package until 6pm, 7 hours after I was told that I could not cancel because it was already shipped. It was all a bunch of BULL! I am now returning both orders once I receive them, simply because I feel cheated by this company! I am very unhappy with them.
Review by Sripal7 years ago
This is just a "heads up" or warning to anyone who orders an out of stock item from J & R (www.jr.com). Be prepared to wait a long, long, long damn time and then tack an extra 5 to 6 weeks onto that before receiving your shipment. And if you see a product that says "in stock soon", the "SOON" could mean "when hell freezes over". When you call to inquire on your order, they'll tell you it'll be 15 more business days just to get you off their back for a couple weeks. You might as well rent a hot air balloon, fly to China, pick up your product directly from there, ride the back of a turtle to get home, and you'll still be a week ahead of J&R's shipment.
Review by Azlizuddin10 years ago
I have shopped on J&R both in their retail stores and online for years. They have some of the best prices around and I trust them just as much as say buy.com or amazon.com. They are based in NYC and if you have not been there before you are really missing out. They have great stuff and if you order online you will always get your stuff. Call them if you have any questions and their CS reps are so much better than your typical internet store as they actually work in NYC and are very familiar with what they sell there. Returns and exchanges are same as in their retail store and they won't stick you with a product that doesn't work. All products come with US warranty and are not grey market goods.
Review by Scubaginty10 years ago
This web-site will show-up good deals, that is how you may come across this.
I ordered 2 products on the same day thru this web site. Each one had a problem. One of them was out of stock(after placing order ##@!!$) and with the other, the item itself was changed during shipping. Frustrating!!!
They should learn the standards.
I advise not to order any product using this web-site.
J&R Music NYC is rated 3.0 based on
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