Expect +32% increase in price due to VAT/ customs. If it doesn't make sense, good luck sorting it out with Fedex. Good luck getting your parcel also (ever heard of Fedex lying about their delivery attempts?). The whole experience purchasing a Joovv has been a complete disaster and i strongly advise staying away from them. Also, the Money back guarantee is one big joke, once they have helped themselves to the transportation fees, restocking, customs etc there won't be much left. They are thieves.
Finally, do your research: there are much higher quality products at a lower price on the market. Joovv has flooded the internet with paid placement... learn to recognze that.
Review by Lauryl Alvroth4 months ago
DO NOT BUY THIS! IT ARRIVED BROKEN ! AND, THEY WILL NOT PAY TO SHIP IT BACK. THEY ARE ZERO HELP. IT IS A PIECE OF CRAP. I PAID OVER A $1000 TO NOW DEAL WITH GETTING A HUGE MACHINE BACK AND I HAVE TO PAY FOR IT THE SHIPPING.
Review by Fjallraven5 months ago
I have had a wonderful experience with my 2 Joovv units. One of them had a noisy fan, so Joovv had me send it back in for repairs. It was a very easy process and they paid for shipping. The Joovv lights work wonders for my back pain and tension headaches!
Review by OneMain Blendall5 months ago
This company is a rip off. The assembly is far more difficult that they show. And while the customer service department returns your emails, they do not care about your issues or trying to resolve them.
It is the worst $4k that I have spent.
Review by Townsends Leyma7 months ago
Extremely disappointed with the customer service and I very much feel ripped off. I bought their device JOOVV GO and tried it 2/3 of times. The device caused me physical discomfort and shakiness so I got in touch with their customer service 18 days after the purchase, to return it.
I have been told that their policy is to return within 14 days and despite describing my side effects the co-founder didn't make any effort to help with my case. This is a clear statement that they only care about money, 4 days difference from their policy is nothing, so any decent brand would help customers and accept the return, apologising if their device could have harmed you.
They don't care anymore, the more disappointing thing is that they sell devices that have impact on people health.
I am very disappointed with the low level of the service considering the reputation of the brand, so I definitely wouldn't recommend them. Considering the way they treat customers, I wouldn't trust the safety of their products either.
Review by Abdymarat7 months ago
Caustic experiences with service representatives...
It's all in writing as it was from chat and email.
Joovv representatives fully ignored questions and copied/pasted answers repeatedly, like bots, but then became short-tempered by saying 'as mentioned' repeatedly and even were condescending.
It's as if they need to use Joovv to improve their disposition, or if they are using it, which they admitted to, it's not working.
I later asked, in a new chat session, about the specifics related to wearability/durability. Again, no answer to the specifics, copy/paste of a link previously sent, and a pat answer about a warranty.
Preposterous to assume they'll actually stand by the warranty and process such with ease given they can't bother to answer basic questions pre-sale or attempt to do so with kindness.
Reading the other reviews here is truly helpful and confirming.
I have no intention of buying from this company that abuses so readily via testy, arrogant, emotionally-outbursting employees.
Review by JessJane10 months ago
Poor customer service, poor workmanship (stand), poor assembly instructions, not practical to use. I purchased a Joovv quad with a stand, and it took 3 weeks for all of the parts to arrive. Putting it together took significant time and effort (many tiny screws with blunt tips) and the written instructions were not clear or detailed enough (had to watch videos). Part of the stand was rusted and corroded upon arrival, and some of the screws did not screw all the way in (a handyman checked my work and commented that it was shoddy construction). After assembling, I was fairly committed to keeping it, assuming it did what was claimed, because it would take significant time effort to take it apart and repackage all the pieces AND costly to ship it back. That said, after trying it out for 4.5 weeks (took me a week to assemble, then I was out of town for 3 weeks over the holidays), I felt little if any benefits, and my husband and other family members had no desire to use it. ***I have owned a Relax 95% FIR sauna for 4 days and already have seen more benefits from that than the Joovv, and my husband loves the sauna*** It is impractical to stand naked in front of the Joovv for 20 minutes per day, especially if you don't feel any benefits, plus there is a grease/petrol smell blowing at you every time you use it. The quad also has a large vertical gap (no LEDs) right in the middle where you see a shadow on your body and are not getting light therapy. I tried to return it today, but it's been 65 days, and they won't make an exception to their 60-day return policy, even though I have hardly used it and told them I would carefully repackage it in all the packaging, and pay the shipping myself because it "wouldn't be fair to other customers." Apparently I am not the only one who has asked to return it shortly after the 60 day return window (funny because all they have on their website is 5 star reviews...). $4400 mistake.
Review by Kitchen Derrow10 months ago
I purchased the Joovv and about 30 days of having it, it kept shutting off. The company said it needed an update and I would have to pay the money to ship it back to them to get the update. The cost to ship it back is anywhere from $75 to $100. Even though their warranty says that if something is wrong with the product you have to pay to ship it back.,nothing in any of their literature says that this piece of equipment periodically needs update. I wouldn't give this company stars at all but you have to just be able to write a review
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