Bought a leather jacket of JOOP! Jeans. The colour totally faded after I used a cloth with a minimum of water to remove a stain. After consulting 3 different leather experts, who all believed the manufacturing (colouring) process failed, I submitted a complaint to JOOP!. JOOP! responded to this complaint stating I shouldn't have used a cloth with a minimum of water to remove the stain, therefor they will not provide any help at all. So in conclusion they leave me with a stained superlow quality leather jacket which I can't wear anymore and they really don't care. I feel robbed by JOOP!.
Also the service provided by the reseller "Strellson" (Leopold Vanderkelenstraat in Leuven) was ridiculously bad. The owner was extremely arrogant and impolite.
JOOP! is rated 1.0 based on
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