I ordered 2 prom dresses and their delivery was super fast. The sizes and colours are exactly as displayed on their site. Excellent service!
Review by Laveris Maandag2 years ago
The dress looked almost exactly like the picture but beads on the dress were different but it really looks really beautiful.
Review by Rranj Heufel2 years ago
You cannot find out your delivery date until you have submitted your order - I had to go through almost to the very end before I found out that the dress wouldn't be ready in time and they charged my card and told me I could not cancel the order. Horrible customer service and their website is very misleading. DO NOT WASTE YOUR TIME OR MONEY ON THIS WEBSITE!
Review by Phal2 years ago
We ordered a homecoming dress and supplied my daughter's measurements. The dress came and the torso was too long causing a huge gap at the neck line. We tried to have it altered-- too much beading. I took pictures as required for a return and was told "we will not return in this case." Poor, poor
Review by Bushcraft Airon2 years ago
My dress came out defective and this was supposed to be for my wedding. The breast cups were two different shapes and one came out higher than the other. SO WEIRD!!! The seams didn't go straight down but horribly crooked. Clearly an indication that they don't know what they are doing when they are making their dresses and will send it to you in any way, shape or form. When I complained, they told me to take it to my local seamstress to fix their mistakes!! I already paid $200 for a DEFECTIVE dress! BE WARNED AND DO NOT ORDER FROM THESE PEOPLE!!!
Review by Ms Moir2 years ago
Ordered from here ,paid with my hard earned money , and recieved a product that was joke.
I ordered here expecting the product to be as shown on the model. The dress I recieved was nothing like what I seen in the model. Not to mention it came in a plastic scummy bag. Don't buy from here. I'm out of 200 bucks because they deny you of a refund, stating that my dress looked from from their point of view. But yet claim to care about there customers satisfaction with the product. This site completely bogus. With no phone number to call just a dumb email service forum. Waste of money. Don't waste your time with this site. And beware of sites like these which I did not. My mother is very angry. They did ruin the process of my prom. The material is cheap and just everything else. The ones who gave five stars are affiliated with this company.
Review by GrammyGoose3 years ago
This company is a fraud, I purchased a prom dress for my daughter's senior prom, it didn't fit, too big in all different places & she was measured at a alteration shop. When we contacted them, they responded by email, I was told to have it altered at a dress shop at my expense. The alteration shops (3 to be exact) said they wouldn't touch it & didn't comfortable doing any alterations do to the poor job they did because all the beads would fall off, needless to say I had to go out a buy another gown & out of $200...Don't waist your time because what you see online doesn't come close to the actual dress when you get it!!!!!!!!!!
Review by Difulwell Derrow3 years ago
DO NOT ORDER FROM THIS COMPANY! HORRIBLE CUSTOMER SERVICE! They would not respond to us about our pending order. First they said our credit card was not charged but then realized it was and said it was their mistake. After reading the negative reviews, we decided to cancel the order because we are concerned that the dress will not be here in time or may not fit for our daughter's prom. Then, when we asked for a credit on the credit card they disappeared from the live chat and would not respond to us.
Review by FelixClouse Hebing3 years ago
I ordered my daughter's prom dress and paid for rush order to receive by 4/20/2017 and today is 4/19/2017 and I have not received the dress. Trying to find out the status of when I should receive the dress. My order # is X54170408045959610.
Review by Shiirlsgurc3 years ago
I ordered a prom dress for my daughter and the dress did not match the picture. I requested a refund but was told that the dress was custom and was not entitled to refund. Read the fine print and scrunitize your item prior to purchase.
Review by Wcny3 years ago
Ordered a prom dress on April 7th for my daughters senior prom. Paid rush fee to ensure dress would be delivered by the 24th of April. Have been on the website chatting each day and I continue to get different answers. Needless to say we are scrambling for another dress. This company does really well at taking your money and then forget that they owe you a product in return. DO NOT DO BUSINESS WITH THESE SCAM ARTISTS. Please do not make the same mistake as me. They do not even have a phone number to contact them I am very frustrated and am contacting the FTC. If Jolly Prom happens to read this my order number is Z59170407162257596. I know the dress won't get sent on time, so trying to return dress and get them to credit my card will be impossible... for the love of God do not buy from these people..
Review by Adamin3 years ago
Also JollyProm.com. Sent us the wrong dress, totally the wrong colour and design. When I raised the issue with them via email they responded inappropriately by arguing that I had ordered wrong. Disgraceful customer services!
Review by Rubik3 years ago
Jolly Prom has "SCAM" my daughter. She order a royal blue prom dress but received a dark blue prom dress. Once she tried the prom dress on the dress tore. Her prom dress was made with cheap fabric and material which were sewn poorly. I had to take the prom dress to an alteration shop to get fix. I email Jolly Prom more than 5 times asking for a refund. There's no direct contact number and Jolly Prom takes a long time to respond back. The last email Jolly Prom sent me was April 1, 2017 asking for my billing and ordering information. I emailed Jolly Prom and still haven't gotten any response about refunding my money. It's have been 3 days without hearing anything for Jolly Prom. I need a refund for this scam this company is running. Bad customer service and poorly made prom dresses using cheap fabric and materials. Plus, Falsifying their site pictures with the buyer actual item/s. I NEED MY REFUND!!!!
Review by Maryren3 years ago
SVE YOURSELF A HEADACHE AND DON'T BUY FROM JOLLY BELLE!! I put my exact measurements in and got something I practically swam inside of. Not to mention that the color was off, the floral lace was different, and the skirt was not the same at all. The material was terrible and the sewing was so bad it was actually crazy. I spent 160$ for something a million alterations couldn't fix. It came late after a sketchy delivery site inside of a plastic bag just thrown in there. After reading reviews I'm not going to even bother with costumer service.
Review by Maggipinto Derrow3 years ago
The dress I got sent was nothing like the dress shown in the photo. Since the dress only had 5 star reviews I'm sure the company has been making fake reviews. The dress looked terrible, had loose strings and uneven hemlines. The dress had stains front to back, yet they claim we cannot return it because that isn't proof of damage.
Review by Richelmo3 years ago
We ordered a dress for my daughter's senior prom and paid expedited shipping. The dress was suppose to arrive 3 days before the prom. Dress never showed up at all. Had to shop last minute to find a dress the day of prom. Now they won't refund our money so now we are taking legal action. STAY AWAY!!!!!!! Not worth it!
Review by Pinkmegamog Hormig3 years ago
We just got our 2nd dress from JollyBelle and it is PERFECT!!! We ordered/received her homecoming dress this past fall and it was AWESOME!!! We ordered my daughters prom dress from JollyBelle on January 28 and received it February 21....which in my opinion is pretty fast for a custom made dress. We did custom sizing and it fits perfect.....the color (Black, I know black is black), the material and all the beading are top quality!! We have had two very good experiences with JollyBelle and we will order from them again!!
Review by Wonsil Bunyatzada3 years ago
The dress we received was not even close to the one pictured online. It was a horribly made knockoff. Cheap materials, terrible sewing, uneven hems and seams, cheap breast pads unevenly sewn in different directions, threads hanging off. The list goes on and on. Dress arrives from Singapore, balled up in a plastic bag, inside a plastic pouch. They will not refund your money. We learned a $178 dollar lesson and had to buy another dress. It was a complete joke.
Review by Alelz3 years ago
We sent measurements and when the dress came it wasnt even close to fitting correctly. The quality of the lace was garbage, sequins were falling off, the bra cups were cheap, and the stitching was bad. Even though the dress was poor quality and wasnt made in the sizes we gave them they won't take it back. Don't waste your money. We paid $125 + for a dress that came waded up in a bag and isnt even worth having altered.
Review by Fallenz Ronholt3 years ago
I ordered a custom made dress and when I got it the top of it was "dented" in the bust area. I took it 2 tailors to try and get it fixed and they could not. I contacted JollyBelle and explained situation with pictures and they said nothing wrong with dress and they would give me 5% refund. That was such an insult. Poor quality and poor service.
Review by Ichihara Munnell3 years ago
How do I contact Jollly Belle regarding my orders on the purchase of 4 dresses. I can't seem to find a phone number and the web site has been taken down.
Review by PaulaFonder3 years ago
Ordered a dress per their sizing chart, which was a sz 2. They sent a sz 6. It was a cheaply made piece of junk. Beads were falling off, hole along the hemline where it was not sewn. Zipper was sewn in too tightly, could not even upzip. Appliqués not sewn on all the way. Total waste of $185. I also paid $28 to have it express shipped. Their response was to tell me they are made to standard size and I would have to alter it. I sent pictures of the flaws and measurements showing it was inches off of what I ordered and what they had posted on their sizing chart. They did not respond to the pictures I sent. The customer service guy Roger, is rude. I have filed a claim with my credit card company. Do not buy from here. I clearly got sent the wrong size as well as a piece of poorly made item from China.
Review by Sleep3 years ago
Horrible service took a week for my order to go through! Ordered a burgundy dress and they sent a red dress stating that chiffon burgundy is red!! I just wanted them to acknowledge the mistake and send the correct color dress but only being able to communicate by email is so frusturating. My daughter is devastated and now I have to look for another dress. I ordered this dress a month ago and now we have to last minute shop when yhe nearest store is 2 hours away. This service is horrible and I can almost bet they wont refund my money!!!
Review by Ete Blaby3 years ago
Jolly Prom is the worst company I have ever dealt with. They advertise a product that they know they are incapable of producing. I ordered a dress from a picture on their website and what they sent me was a joke! Parts of the dress were not even finished. I spent about 3 weeks trying to send the dress back for a refund but they refused. I was told first, there was not anything wrong with the dress--even though I sent 15 pictures with everything that was wrong. I was told to send it to a tailor to have it fixed. I was finally told the most they could refund me was 10% of the cost. The dress cost $158---a ten percent refund is ridiculous. So, I threw the dress away and told them to keep the pitiful refund.
Please, please do not order from this company, it is REALLY a SCAM.
Review by Lexden3 years ago
Don't use at all. It ruined my prom my dress didn't arrive on time and they make it extremely difficult to get a refund. So basically I wasted $200. Worst dress site ever.