When I first saw this website I thought that would be wonderful to save a small amount of money every day or every week and than get a luxury piece of something. I have already reeled 6 products but had an issue with customer service every time I try to reach out to them. It feels like they giving me an attitude when I ask for something that the customer service usually does. (I put the right address and the delivery guy calls and says that the address is different; it says that I will get an order by ,for example, July 1st, and I get it on July 16th (two weeks) , and yes July 1st was after the pending contributions and all that stuff.
Overall, yes, I love the idea and will be using the website, but I am 100 % unhappy with the customer service.
Review by Debanjan2 months ago
Oh Reel! How do I love there?! Let me count the ways...
Honestly love this idea and this service. I just completed my third Reel and these pieces are legit my faves out of my entire wardrobe! I never thought I’d be able to afford some of the designers I love the most, but Reel makes it achievable while still super practical too. Love love loveee!
Now the tough part: what do I Reel next?
Review by PremierCX2 months ago
Pending contributions takes to long to hit your reel account. I also think it should be an option where you can delete an item you don’t want.
Review by SKharoldj2 months ago
So far so good
Review by CRichardson2 months ago
My first reel, I got the camera snapshot bag of Marc jacobs. The transaction went really smooth and got the bag on the said date! Planning on saving for the ysl bag soon with reel! After the first successful purchased, I am now trusting reel with more expensive items!
Review by Ropata3 months ago
I will say this from the last not so good encounter I had with reel I gave it another try and so far had reel in 2 new purchases and I will give credit where it’s due. Customer service has been excellent and shipping has been superb.
Continue the great work guys!!!!!
Review by Fiveofus3 months ago
why do people even bother buying items that cost up to 2,000 dollars when u can find similar things cheaper. this is a waste of time and money. and plus i saw a product that was literally a straw bag and it was like 700 dollars. the worst part was that it said pucci. like who wants a bag made out of rough straw that says pucci. it sounds like offbrand gucci and i personally think a straw bag shouldnt cost more than 20 dollars. and there were some beige pants with stripes that looked like they were from the 70s and were more than 2,000 dollars. come on kids stop buying this trash and shop like normal people. even if its $5 a day its not worth it for a straw bag.
Review by WavyVFX3 months ago
I've seriously had such great experiences with reel (both the website and customer service). I contact customer service a lot and they're always so sweet and helpful. They're constantly updating reel too and I love every new feature. (The ability to transfer funds from one reel to another is AMAZING, THANK YOU)
Review by Menhel3 months ago
Great team! Great service!!!
Review by Muhid3 months ago
This is a worse website ! I wouldn’t recommended to anyone, so looking forward for the shoes that I have been saving for and when I finally got it it’s the wrong size , so now I am waiting for my refund !!!!!
Review by Chunlei3 months ago
The worst service I ever had to deal with!!! When I started to Reel and the price was 283 and when I finished paying they sent me an email saying that the price went up $485 dollars sad... now they want to take 10% from my money to give me a refund!!!
Review by TomQ Bedstuy3 months ago
I have not reeled anything from this website and I am getting charge every month .. why is that,,? I need someone contact me immediately.
Review by Skymiles Tammam4 months ago
This is my FOURTH time using Reel and I love it. I recently got a Burberry item I'd been eyeing for a while but couldn't bring myself to swipe a credit card. Saving for it and getting it with my own money gave me great satisfaction!
Review by Missal4 months ago
Customer Service is Supper Helpful, just paid off my NEW Gucci bag! cant wait to receive it!!
Review by Junta Engledow4 months ago
Shania from Reel was super friendly and answered my questions quickly. She even went out of her way to personally push my order to the purchasing team so it could be sent to me faster. Fully impressed!
Review by Howard G Coleman Fenner4 months ago
This is my first reel, I ordered a Gucci shoes and I’m happy it came before my birthday. My experienced with the customer service was great, I always get a prompt response from Shania & Ana, although I have not meet them but seeing their responses to my inquiries with their name and a happy smiling face (picture) makes me feel like they are my friends. Yoseline was also awesome reaching me out about shipping my item.
My only concerned is I wish there was more options for us about shipment, or at least the third party whoever they ordered our items to will give us more options such as insurance especially these items are expensive. I’m just more worried about people nowadays looting for packages from houses. You can be in the most safe or nicest area but still looters are everywhere. I’m glad I was off that day when I got my package and I was present when it came.
Overall, my experienced with Reel was great!!!!
Review by Tyecia4 months ago
Thank you so much. I’m so happy to received my item and with a bunched of sample sizes. Will definitely purchase again. 😍❤️
Review by Neetie4 months ago
I have paid off my item since the 9th and it has yet to be shipped I have emailed and they keep asking for my size after its input!!!! This seems likea huge scam!
Review by JackieLynn4 months ago
I have reached out to them 3 times already & I have yet to receive a response. At this point I regret ever using them. I do not recommend them to anyone .
Review by LeamMc4 months ago
Shania and Her team is the best... This is the best website created. You ladies are awesome. Joinreel is the best!
Review by Reetati4 months ago
The customer service is so poor for this company I been trying to contact them for 2 days and all get is a computer telling me one hour or a day later this is very unprofessional
Review by Janichow Scharff4 months ago
When I made my final payment right before mothers day my gucci shoes was ship out, was very excited when they came befor mothers day. well quess what they was the wrong size and I was not a happy customer. Don't think i should have to wait 10 days for a refund and definitely shouldn't be charged any percentage especilly when it not my fault. Been asking to speak to a supervisor for the last 2 days still haven't spoke with anyone. Do yall have a direct number. Please send my money back before 10 days
Review by Lilith4 months ago
This is the most sketchy website. I had written a bad review before, but now I can say they deserve it. I just finished paying off for my item, (fendi wallet) which is a lot of money. I confirmed my email to have it shipped out hopefully soon & now I received 5 days later that the item I’ve been saving up for since March is no longer available. Like are you kidding me ?! That is rediculous, if the item was no longer available doesn’t this company/website not have ANY consideration to let the consumer know ? I am so livid. Now I’m out a bunch of money that is being held. How unprofessional. Do Not Order From Them. Save yourself the stress !
Review by Junhua5 months ago
I’m so in loved with this website .. very helpful and for sure will use it again :)
Review by Thodoris Lerche5 months ago
Awesome website with an awesome idea. I’ve reeled 2 items so far and I’m close to reeling my third. As a college student I don’t have a ton of money to throw down all at once on luxury items I want so this is a great way for me to save a little every day/ week. Hopefully I don’t run into any issues in the future but the customer service is great and get back fairly quickly which is awesome b