When they first opened, they were GREAT! It's wonderful for a vegetarian of more than 40 years to have a place to get a burger and fries. They would replace any burger patty with a black bean burger. Everything was cooked to perfection, the malts were just the right flavor and thickness and it was simply a wonderful place for someone who remembers the malt shops of the 50s.
I don't know what has happened, but the last several times I've gone, it's gone from bad to worse. The service stinks and the food is practically inedible.
For example: Today I ordered sweet potato fries, an original cheeseburger with a black bean patty and no lettuce, and a medium chocolate malk with extra malt.
What I got was an original burger with lettuce and no black bean patty, regular fries and a malt so thick it wouldn't go through a straw. I had to eat it rather than drink it (it's supposed to be a drink, not soft serve ice cream in a cup). So I went back.
I got my sweet potato fries, but they were almost burnt and my burger was a dry bun with a black bean patty and NOTHING ELSE - no tomato, no onion, no cheese and no condiments. TWO trips and they STILL got the order wrong! So I called to complain and the manager LIED TO MY FACE saying they only make the black bean burger that way!!! Not what I asked for - I asked for an "Original with cheese, no lettuce and replace the meat with a black bean burger".
Besides - vegi-burgers are dryer than meat because they don't have the fat. WHY would Johnny Rocket's make a black bean burger with NOTHING on it!? Two pieces of dry white bread and an overcooked black bean burger?! YUK! Have they decided that people who don't eat meat don't deserve flavor either?
Moreover, when I called to complain, the 'manager' allegedly called the General Manager to discuss my situation. He OBVIOUSLY assumed I didn't understand Spanish, which was a grave error. The terms he used to describe me I will not repeat in polite company. Suffice it to say he was really rude and nasty.
Well, I have been a loyal customer since they opened, but I will never go back. It's bad enough that they screwed up my order not once, but twice, but when a company starts lying to me, I'm done. I will tolerate a lot but not dishonesty, especially when I'm paying for it.
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