I've contacted this company 3 times inquiring where my order is that was placed 25 business days ago and 21 business days ago I was informed it was shipped. No one will respond to my inquiries and I still do not have my order. Horrible, horrible customer service. I will never give this company a good review to anyone. I've ordered several types of products from several companies and this is the only company that hasn't sent me my order nor have they responded in any kind of helpful way - just received a generic email response indicating they are taking additional precautions due to the pandemic. The least you could do is personally respond and let me know where my order is or refund my money.
Review by AndrewSpriggs Derrow2 months ago
Placed order 4/29/20. Got in on a mothers day special with gift set. I inquired on the 5th or 6th of May to check on status. Received email my order shipped. When I looked a couple days later to track the order all it said was the label has been created not actually shipped. Here it is the 12th after Mothers day and still no word on my order but they received my 99 bucks. Terrible
Review by Dayelle3 months ago
I placed an order on May 5th and then I received an Email stating that my order had been shipped on May 7th I have been checking every day since than and it is now the 20th and the tracking number on the ups website states that tracking will be updated once package reaches its facility I have Email this company and called no response and I'm not waiting over an hour for someone to answer this is ridiculous I will be contacting PayPal to get my money back and let them know what my situation.
Review by Riparazioni Koncinska4 months ago
I ordered the wrong shade and called to correct it the next day (the order had not been filled yet). They said they could not make changes to the order once placed-I would have to wait for it to be delivered, then return and exchange it- this all in the middle of the Covid epidemic! (I was trying to prevent an unnecessary delivery). Very inefficient.
Review by Noronha6 months ago
I noticed that I had stopped getting kits. I thought that after 3 years my obligation must have expired. I checked my account and had charges for kit but no kit in over a year. I called, and called, and called. One day I called, had conferences, went to lunch and had one more meeting, 5 HOURS LATER, still on hold. I had to call my card company to block charges to my account. I messaged via the chat and emailed It Cosmetics with no response. Worst customer service I had ever dealt with. And the bad thin is I liked the cosmetics. BUt will never buy from them again. Just hope my credit is not hit from blocking future payments. Bet the A holes will call me when next transaction doesn't go through.
Review by Pachones8 months ago
I cancelled my account with this company and received a package after cancelling. I returned it to sender. I then received another package. I called the company and asked for a Return Merchandise Label. After not receiving it, I called AGAIN. Finally received the label and returned the product. Both packages were returned unopened. Today I received a bill from them for both packages. I called and told them I had returned the product. They said it was more than 60 days so they would do nothing for me. They want me to pay $142 + and THEY have the product, not me. Shady dealings. Watch out. They apparently get mad when you cancel and they try to do whatever they can to get back at you. DO NOT ORDER FROM THEM. DANGER.
Review by LynseyFinney1 year ago
The brushes are extremely soft. The bristles feel like rubbing your cheek against a baby's hair. And an unbelivebly resonable price.
Review by Chun Derrow1 year ago
I could not believe how long and how little i needed of the cc cream. This brand i got when it first came to ulta i was a bit iffy but i am in love it cover up my spider veins that im so uncomfortable of on my face. I love this formula sooo much
Review by Themas2 years ago
The It Cosmetics are so great. I love the Powder Full Coverage Makeup and the It Full Coverage Cream. Everything I have from It Cosmetics is Wonderful !!
Review by Splodge2 years ago
Was happy with the cosmetics, they were a decent price and the skin felt smooth. Good product.
Review by Lizzle2 years ago
Their B.B. and CC creams are soft and creamy, but I feel like it's not enough to last me for a long time, and they're a little more expensive.
Review by Sroady Mansie2 years ago
I am a senior citizen. Enough said! After years of trying lots of makeup I have found IT! Even my daughter, who is not a senior, loves IT. Their products are excellent. I use their CC Veil as a foundation. People actually have asked what I use on my skin. You can get great deals on a shopping channel, but no matter. Not inexpensive but people think I am ten years younger. Yahoo!
Review by Shells2 years ago
great product with prompt delivery.
Review by Fantastisk3 years ago
Unauthorized use of bank card
Offer was $39.95 and for each month, they removed $79.90 from bank account.
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