Placed an order for a pool heat pump on 5/12/2019. Stated earliest delivery would be May 16th. The shipment arrived at local shipment venter on Monday May 20th. Called them for delivery time and date and no one can has given me a correct date. It has been pushed back every day. INYO Pools called them Friday 5/24 at 2pm and they told them they could only speak with me and if called them right way they could try for Tuesday May 28th. The installer was scheduled for the 25Th! To make matters worse when I called they had apparently closed early. I found the same unit on Amazon with same price and guaranteed 2 day delivery! Should have looked at Amazon first will not make that mistake again.
Review by Jewl1 year ago
Was purchasing pool motor to change for a friend. They seemed to have good pricing so I ordered the motor. We put on my girlfriends CC with proper billing info, but different ship to address. Their "Fraud Department" said they would need a Picture of Front and Back of Credit Card and ID to be able to process the order. Sorry, but my girlfriend does not want her CC or ID scanned and emailed online. Waste of time, CC companies have their own Fraud Department for bad charges, don't need an online company not accepting an order, the CC company can take care of that guys.
Review by Zakiriyyah1 year ago
Bought water pump from them for my pool. That was the best decision that I made. Thank you, good price and quality. I couldn't find anywhere the right pump.
Review by JACQUELINE POOL1 year ago
I am sourcing a pool skimmer that can be used with an extra thick deck. The deck has already been installed by the house flipper who was trying to create a very modern gray monolith slab to the edge look (instead of the traditional coping around the edge). So the panels that form the edge around the pool are all at least 8 x 10 feet and about 4 inches thick and very flat.
One of the miscalculations they made was the rise of the pool skimmer they installed is not enough to reach the deck surface AND position at the correct level for the water level.
OK. I did not need to say all that to ask the Inyo telephone sales rep if they stock any skimmers that are either extra high rise or, even better for me, adjustable height.
Knowing NOTHING more than my request, she immediately asserted, "your best option is the replace the skimmer with the same model". While that response certainly could have come from a dumb artificial intelligence algorithm, I am certain I was connected to a human ( happened to be female).
So, I explained the situation with the deck being extra high. "Well, your existing skimmer was placed after accounting for many variables." I was rather stunned and told her, "Yeah, namely that it does not fit the thick deck so the bottom lip of the skimmer is about two full inches higher than the floor of concrete throat in the pool sidewall. It would be most helpful if you would simply tell me whether extra high skimmers exist."
She replies in her infinite wisdom, "Yes, there are such skimmers." Then the killer, "Have you contacted a contractor about this?"
That was it for me. She thinks she is God, and I am not God, and obviously she thinks she should be talking to a contractor God. I'll never do business with Inyo. I told her she had been worse than useless and hung up.
Review by Nykell2 years ago
When my pool pump broke, the replaced it free
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