I ordered up 30 invitations from this company. Received them 4 days later than promised. I paid an additional $60 to have them rushed. When contacted, the "manager" argues with me. She tells me it isn't her fault. She was rude, argumentative, and wouldn't let me speak to anyone higher up than her. It took them over 24 hours to just return my call. On top of that, they never even sent me an order confirmation or tracking info. I would not suggest dealing with this company. They are terrible!
Review by MmmNestor Shailer4 years ago
Bought a groupon and ordered the cards right away. Almost 3 weeks later, still no cards. Called their customer service and nobody answers, they just direct you to live chat. Go to live chat and nobody is available to speak to you. All correspondence has to be done through email which never resulted in a reply. After calling for probably the 20th time, I finally reached a LIVE person. She said only 2 people work in customer service. If they can't handle the volume groupon provides then they should never have offered a groupon to begin with. Now it's less than 2 weeks and I'm stuck without cards. Cards- that were ordered back in mid-November! Seriously disappointed with this company. Back to "Simply to Impress" I go....
Review by KimSomerville4 years ago
Took family photos in November and ordered my holiday cards from Invitation Box. Well, it's January and we haven't received the order. I didn't have Christmas cards this year because my order didn't show up. Tried to contact the business multiple times and received no response.
Review by Tomris Barbhaya4 years ago
Ordered Xmas cards 11/25 with groupon voucher. Their site says to order by 12/2 for delivery before Christmas. It's 12/19 and I haven't received the cards. Will never use them again and will let everyone I know how crappy they are. They don't answer their phone and their auto reply on email says they will respond in 5 business days!!! There are not 5 business days left before Christmas! Wish I had read reviews online before ordering. Terrible reviews all around.
Review by CRiSSLY Kutumpah5 years ago
Ordered my Christmas cards in November after a long photo shoot with my young daughters. Weeks later no response by phone, email or facebook message. Finally get a response promising cards will be here today (12/20) and they of course are a no show. I get an email saying they will be here on christmas eve....no thank you. Waste of time, effort and money. What a disappointing company and holiday tradition for my family. Awful!!!
Review by Domenik5 years ago
I bought two wonderful customized self-inking stamps from Invitation Box via an excellent deal from Amazon Local. It took a little longer than advertised for them to arrive, but I've still given 5 stars for the quality of the stamps, and also the very fast and helpful customer service when I emailed to check how long it would take to receive them.
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