Do not buy from The Company of Dogs. The customer service is as close to "none" as can be found. I tried to return some items and although my payment was accepted and was told upon the receipt of returned items, I would have to wait five to six weeks to get a refund. That is unacceptable. I could find no help. I kept the items because I though I could end up without my money and without the items I paid for. I would never buy from them again.
Review by Cshblackwolf MMurphy2 years ago
I had a poor experience with In the Company of Dogs years ago. I ordered an item, it didn't come for weeks and weeks, and eventually I called and cancelled the order. I decided to give them another try as they had an item I wanted. I ordered in early December 2017 and asked about shipping times; I was told 5 to 10 business days. After 10 business days had gone by, I called and was told the item was backordered. I then cancelled the order. I never received a confirmation of the order on email until on Sunday, 31 December, I received a shipping notice! The people who take the orders and who were supposed to cancel this order seem to live in another universe, one where simple information is not supplied and requests are not followed. There has to be a better place to order dog supplies.
Review by SoulsRival Bourgou4 years ago
They were charging my elderly mother $14.95 a month for about a year for some sort of "VIP" membership. I just noticed the same charge on her last two statements. My mother never received anything for the monthly charge. This company is nothing but a major scam, preying on elderly people!
Review by Jurgin4 years ago
Don't EVER buy anything from these people!!! Unless, you enjoy mayhem. They are rude, uncaring, disorganized, rude, incompetent and just plain ridiculous! They are hideously rude on the phone. I ordered months ago. They don't send tracking info. Their shipping is the slowest known to man. You could drive across country several times before your package will arrive....AFTER it is shipped! They sent wrong sizes, told me products were out of stock forever and the shipped the same item....awful. Crazy. There is no integrity within the ranks of the humans working there. Go buy somewhere else!
Review by Adithan5 years ago
This site is interesting as I'm not sure how much of what they do is as a middleman. Everything arrived on time, but in different shipments. The personalized Christmas ornament that really impressed me was from Nancy DeYong Studio Inc (Normal, Ill). I had just rescured a new pup and I never expected to have the ornament in time for the holidays, but I would be happy if it arrived shortly after Christmas but before I took my tree down. This little dog needed a home, and I needed a new companion. The ornaments for all my previous dogs were prominent on my tree. Ms. DeYoung's beautiful hand decorated ornament arrived Christmas eve and brought tears to my eyes. I quickly sent her a personal "thank you" e-mail. I applaude In The Company of Dogs for having wonderful suppliers. Everything else arrived prior to Christmas eve.
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1200 Folsom Street