Everything about how delivery works is right there for all the see. Including substitutions if needed. I ordered ten bottles of my favorite wine because I can't find it anywhere else with reasonable shipping. It's not available in my state, which is weird. I got all ten which were packed great. I ordered on a Tuesday, they were shipped on Thursday and I received them on Monday. Weekends never count when it states business days. I had no issues. I ordered in plenty of time to get them when I needed them. Thank you for great customer service!! I will be ordering again! And again...
Review by Magdelena4 months ago
Absolutely horrible customer service. Their system messed up an order and hipped it to walgreens. They just keep blaming us. When we ask to have the shipment name changed they say they can't. We have spoken to fedex and they said all the shipper has to do is call and they can change it. Even though it's alcohol they still require 21 signature but can change name. Internet wines refuses to call and do that and just tells us we are unreasonable. Just avoid them and go to a place like Leukens
Review by Auyong8 months ago
I ordered some wine that was needed the next day for an event. I paid $36 for overnight shipping. I never received the package. I emailed them multiple times, with no response. When the package did arrive, four days later, I called them to say that I was still willing to purchase the items, if they would discount the overnight shipping. He was rude, and said, basically "too bad. We did nothing wrong." DO NOT ORDER FROM THIS WEBSITE.
Review by Punjala Rotheudt9 months ago
I had some problems with this company initially, but they were very concerned about making it right. They worked with me and I'm very happy now. If you have a problem, just call them and they will help you.
Review by Carshawn Dadiras1 year ago
The newer year is $3-4 cheaper all over the Internet, would not make it right.
They did refund shipping.
Online "in stock" is SKETCH so beware.
Review by Shibobrota1 year ago
This company has NO idea what they are selling at ALL! Their listings are incorrect because they can't tell one bottle from another! I even called to confirm what I was buying and it was wrong! NEVER again will I buy from this company again!
Review by Malgin3 years ago
I decided to take a chance on this company despite the below average reviews. Almost every bad review was about either the customer support over the phone, or stock issues (ie: orders cancelled and products not shipping). I figured I'd go ahead and place an order, and if some or all of the bottles got cancelled no harm done.
That said, my experience with this company was fantastic! Enough to make me come leave this review to let people know you really can receive products at good prices from this company. I ordered six bottles of liquor on Saturday, Dec. 24th, so obviously nobody was around to see the order until at least Monday the 26th. On Wednesday the 28th I received two emails, one confirming shipment of the full order, and both containing a Fedex tracking number. Much to my surprise, around 10:30am on Friday the 30th, Fedex pulled up with two packages for me to sign for, and it was the liquor delivery. I was not expecting anywhere near that speed for ground delivery, particularly right in the middle of the holidays, so I was very impressed.
As far as packaging, five bottles were shipped in one box, with the final bottle in its own box. The first box had large foam blocks with bottle-shaped cutouts that held three bottles between them. The remaining three bottles that werent the right shape for foam cutouts were wraped in tons of bubble wrap, and both boxes were stuffed with packing peanuts. Very well protected and everything arrived in great condition. I was also surprised because one of my bottles was a Johnnie Walker scotch, and the cardboard box it comes in was folded flat and tucked inside with the bottles. I had assumed I wouldn't receive that little box :)
Regarding pricing, my two best "deals" were a bottle of scotch for $35 compared to $55 locally, and a bottle of bourbon for $27 compared to $48 locally. My other four bottles were only $6-$10 cheaper than the local liquor store, but shipping is more cost effective with more bottles, so I added them in. Insured shipping to Florida was $29 for all six, or ~$5/bottle averaged out. Sales tax on the same six bottles purchased locally would have been ~$16.50, so I figure all things considered I saved ~$55 across the six bottles by having them shipped in.
That's about all there is to say. Good prices, very fast processing and shipping, and I received everything I ordered. I did not have to deal with customer service so no comments there, and I'll definitely be ordering again!
Review by Harvis Pawlinski5 years ago
be careful when ordering from this site.Customer service is non-existant. Not only did I received the wrong item, they do not address the problem, and ignore you. I have tried e-mailing them and got nowhere, called them and got nowhere. I was sent the wrong item and overcharge for the item
InternetWines is rated 2.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about internetwines.com.