I recently had to move for the second time and hired IVL again. They did a great job on my first move so there was no reason for me to shop elsewhere. The team again did a fantastic job. No damage, no hidden charges, and overall a good experience. I would use them again if needed.
Review by LoriLeigh3 months ago
My move to Los Angeles went well. I've used IVL before and decided to give them a second chance because my first experience was excellent. I dealt with Brian, Alex, and Lisa, who did a great job staying on top of things. The guys showed up on time and did what they needed to do. The move took about a week from start to finish, and I got everything with no damage. I would work with IVL again if needed.
Review by JudyWannaB4 months ago
I hired IVL for a move to New York to Detroit. The guys did a fantastic job. The crew showed up on time, packed well, and I got everything with no damage. I would use them again if needed.
Review by Erricka4 months ago
It's the 7th time I had to work with a mover. I consider myself somewhat of a vet when it comes to choosing companies because of my experiences. Several third-party consumer groups suggested them, so I gave them a shot, even though they were a bit more expensive. My move was a bit complex because I have 2 cars, a motorcycle, and a grand piano. As you can imagine the values were high so I had no room for error. IVL sent a 6 person crew and 2 trucks to my residence. The movers were amazing. They worked all day to make sure the good were packed and loaded correctly. My cars were shipped on , and all arrived okay. I had a couple of minor dings, but nothing crazy. Overall the guys performed better than what I expected. The delivery was on-time. I would rate them 5 stars due to the positive experience I had.
Review by Dulude4 months ago
A horrible experience I've ever had with a moving company. No useful information on the delivery date; no one will answer your questions/call/ email accurately; behavior of these people gets substantial changes before and after you make contract with them. you'll be up on the air with no information on your delivery date. If you want to use them for your move, make sure to reserve a hotel for a month, as you will not be informed on your delivery.
Review by CustomerVinny5 months ago
I hired International Van Lines back in 2014 and decided to use them again for my move from Canada to Boston, MA. It was for a 3 bedroom home, full packing and crating. My sales rep Justin, was great at walking me through the process. The crew showed up on time, packed well, and did a great job overall. I've moved several times in my life, and my experience with IVL was the best. I would use them again.
Review by ManuelParker5 months ago
I had good service from IVL so I don't mind leaving them a positive review. The guys were on-time and did a fine job packing. All in all my experience went well and I would refer them. This is the 3rd time i've hired a moving company and by far the best experience I've had
Review by Maireen Ingvaldsen5 months ago
I moved from Queen, NY to Hollywood, FL and hired IVL based on their reputation. IVL did a great job with the packing, loading and making sure things were done on time. I'm no stranger to moving and this was one of the better experiences i've had. I would use them again if I needed a mover.
Review by Sayraz Avionics5 months ago
IVL did my out of state move to CO. It was for a four-bedroom house which also included a car and baby grand piano. My sales rep Justin, was great! He sent a rep to do an on-site survey and spent a lot of time with me. I was very nervous about hiring a mover considering everything I read online. The main reason I went with IVL was based on their reviews and my comfort level with Justin. The movers did their job great and packed everything to perfection. They were also very punctual on both ends. I got everything with no damages which I was pleased about. I also didn't have any hidden charges or communication issues. All in all my experience was great! I would work with them again if needed.
Review by Zakana5 months ago
I contracted with International Van Lines based on positive online reviews. I moved from PA to CA in March 2019. Their staff did over $2,000 worth of damage to my antique wood furniture, lost boxes of china, crystal, family heirlooms, and some old jewelry and silver went missing (even though the cases and stands these items were in arrived). After paying $15,000 for the move (much demanded in cash), my loss is estimated at $25,000. I was offered $500 if I signed their release form (which I refused to do), and am now said to be due around $100. The communication was terrible once I signed and sent the deposit, as was almost everything else. DO NOT USE INTERNATIONAL VAN LINES.
Review by Qey Stangvik5 months ago
WORST HIRING DECISION WE EVER MADE! Our domestic long-distance move with International Van Lines was supposed to involve one truck and five days to pack and drive directly to our new home. Instead, it ended up taking 31 days, 7 to 8 truck loads (none of which were owned or operated by IVL or its employees), stops at numerous other locations, and cost almost twice the original estimate, when you add in the three-week forced hotel stay while our goods were held hostage in an undisclosed storage facility. It was a nightmare from start to finish. Our belongings were three times held hostage while demands for more money (sometimes cash only) were made. Our things were damaged, and some are missing. Their packing was negligent and resulted in many damaged or destroyed items. There was no inventory control--we even ended up with someone else's belongings, and nothing was done about that, even though IVL was informed. All the promises and guarantees made by IVL when we hired them were broken. Communication was horrible--inefficient, rude, and unprofessional--throughout. Before the nightmare was even over, they first offered us money to be quiet, then threatened to sue us if we spoke out about our experiences. Such behavior certainly explains their good online reviews. By the way, we have all this in writing. I've never experienced such deceptive and/or incompetent business practices in my life. We have published the full story of what happened to us, as well as many strikingly similar experiences of other victims of this company, on our information site, which bears the name of this company. We are not allowed to publish the address of the site in this review, even though it does not promote any type of business.
Review by Slandy6 months ago
Based on the good reviews online I contacted IVL for a quote for my move from the USA to Germany. The sales person was very nice and I had the impression that they know what they're doing. I gave all information about my situation (no elevator, long way to truck/container and parking situation). My information were recognized but when the packing & loading team arrived on the day of the move I realized the information were completely ignored. The team was not prepared for the move and it took them 11 hours to get everything done. When I moved three years ago with the same household it took professional movers only 3 hours for the job with the same amount of people.
In Germany I was waiting for my container to arrive. I was notified 2 days before arrival of the container about the final invoice with the need to pay it before they can release the container. That was not possible for me to send the money from Germany within 2 days as it was already known from the previous process so that the container was delayed in the harbor and caused additional costs. IVL claimed they sent me the invoice 10 days earlier but they also sent me proof (log file / invoice date) that they didn't.
It was clear that the delay was caused by IVL but all discussions didn't help, they forced me to pay for the additional costs of about $1500 to get my belongings back. After I paid the invoice IVL completely ignored my emails with refund requests.
IVL is not professional and not at all customer oriented. They know that the people need their belongings and utilize that shamelessly to increase costs and push financial responsibilities to the customer.
Please do yourself a favor and never work with them if there is room for a mistake - they will make it and you will pay for it.
Review by Manilay Mruk6 months ago
This is the 3rd time using IVL and I was pleased with the experience of all 3 moves. My move was from Canoga Park, CA to Chicago, IL and was for a 2 bedroom apartment. Normally always have the movers pack for me since I am a single mom and don't have the time. The guys did a great job and were very reasonable as far as price is concerned. My rep Brian was great at explaining all the details and getting the move set up. Hope I don't have to move anytime in the near future, but if I do I would go with IVL again.
Review by Mrwithoutname6 months ago
I had a great experience with IVL for my move to GA. Movers were on time, very polite and worked very hard to get the job done. I was extremely pleased with their service and would use them again if needed.
Review by Serbrena7 months ago
I worked with a moving company once before and had a good experience. This time around it was for a cross country move so I wanted to make sure I went with someone reputable. IVL was suggested by several consumer groups so I went with them. The movers were on-time, packed well and delivered on-time. My rep Justin was easy to work with. He explained all the details and everything he sold came true. I would work with them again.
Review by MaryDawn7 months ago
I hired International Van Lines for a move to San Francisco, back in 2007. I recently moved again and decided on IVL simply because they were solid. This move was from San Francisco to Austin, TX. My move was small (2 bedroom), but it's everything I own so I wanted to make sure things went smooth. They were a bit more expensive then the competition, but I did not mind paying the additional $200 for quality. My sales rep Justin was great at walking me through the move. I had zero damage or over charging. I would use them again.
Review by Patraporn7 months ago
IVL handled my move to Thousand Oaks, CA from PA. Move went fine. I got what I paid for with no major surprises such as damage or over charges. I've moved before and had a bad experience so I was very pleased with IVL.
Review by Phanisri7 months ago
My family used IVL back in 2014 for a move to Texas. Now we're moving back home to SC and needed to find another moving company. We called IVL because they provided such a good service the first time around. The same rep is still there so we called him (Brian). He was quick to respond and get a crew out to pack us up. The second move went just as good as the first one so we're happy to leave this review.
Review by Gladson Boay7 months ago
IVL did a move for my family in Queens, NY. This was a smaller move, but I needed everything to go well because I was starting a new job. Move went smooth and I have nothing to complain about. The guys were professional and my sales rep Justin was great. I would use them again
Review by Billiejaye7 months ago
IVL was a good choice. Hired them for a small move to NY. Their reputation and the sales rep Brian is what sold me. I would use them again and refer them. I had no damage, hidden charges, lost or stolen items. This is the 3rd time I used a mover and IVL was the better of the 3.
Review by Maroon8 months ago
I used IVL back in 2012 for a small move into Houston, TX. I am now moving back to LA and required a moving company. The same sales person I dealt with back in 2012 is still there which shows a lot about the company. His name is Justin and he did an amazing job both times. Movers were on time, polite and very productive. They made sure all my items were packed properly and I received everything with no damage. Another great thing about IVL is you do not have to worry about getting hit with all types of made up fees. The quote Justin gave me was the final price. I'm so happy with these guys and would recommend them to anyone in search of a moving company.
Review by PeterNixon8 months ago
I did a previous move and I looked online and I found International Van Lines and I called them and they told me about their quotes.. I was pleased with the rate for the move, they took care of my personal items and I didn't have to pay extra..The move went well but they arrived 10 minutes and they credited me next time I would only have to pay half, because they said that they didn't wanna lose a good client... I would recommend them to family and friends.. I gave them a four..
Review by Anjilita Thiermann8 months ago
IVL did a great job handling my move from Atlanta, GA to Long Island, NY. My move consisted of a 3 bedroom home with full packing. IVL sent a 4 man crew to come pack which took about 6 hours. They cleaned up all the debris and were very professional. It took about 5 days to get to my destination where they off loaded and set up all the furniture for us. I was very pleased with their service and would use again.
Review by JohnMls Prioteasa8 months ago
A colleague recommended that I try these guys because I was recently relocated for a new job. It was a great experience. Company was great in communication and explained what to expect from the move pretty well. They're quick, efficient and provided all the materials. Would I recommend them? YES. Would I use them again? YES.
Review by Collen Ninka8 months ago
I recently moved from Houston, TX to Oklahoma City, OK. I've had several experiences with moving companies in the past so this time around I was prepared to ask the right questions. My relocation coordinator Alex C. was amazing at walking me through the process and getting everything set up. He did a virtual tour via FaceTime and he was spot on with the estimate. They sent 4 guys out who did a great job packing everything up. The whole move took about a week which was perfect. They did send a different crew to handle the delivery and those guys did a fine job as well. I was pleased with the overall outcome minus a couple of scratches, but that was expected. I'm not going to deduct any stars for that because it's part of the deal. I highly recomend IVL to anyone looking for an moving company.