I purchased a chaise longue yesterday which was showing as in stock. Unsurprisingly, as this is the third time now for these online interior companies, I was called today and told it was not in stock.
The item is still for sale online.....
I think this company has a number of items for sale which it does not have stock for. This is to maintain the illusion of a broad product range. [external reference] is the same.
Review by Asheia4 years ago
So far I have four items from Interion Ikons, all of them delivered faultlessly, apart from those I collected from warehouse in Auchtermuchty! The quality and resemblance to the original items is fantastic, these are unique pieces not available in High street. - I am completely sold!
Review by DonnaHill DiBiccari4 years ago
Went to their Scottish office to collect my goods. I bought 2 Arco lamps and a Noguchi coffee table. The boys in the warehouse were brilliant and gave me a hand loading the lamps into the car. The bases for the lamps are very heavy 65kgs each.
I paid before I arrived but when I paid for the items Marilyn had made a mistake on the price which I had not noticed but she had refunded the amount back to my credit card. To be honest I don't think I would have ever notice her mistake so I was very grateful.
I will be paying another visit soon.
Review by Robbee4 years ago
Extremely happy with the customer service received, it was effectice, efficient and of the highest quality. What they said they would do, they did!
I purchased the Charles and Ray Eames Reproduction Chair and the quality is above my expectations. The chair was packaged very well and easy to put together. Well done Interior Icons.
Only downside was the delivery driver would just kept pushing the box and wood frame through a door that was clearly now big enough. This damaged the plaster and left scratches all over the front door and door furniture. Annoying but hardly can blame Interior Icons for the courier.
Review by Peree4 years ago
I was pretty at odds with myself as to whether to order my chair- I'd always loved the one in Frasier, but knew they were astronomical in price and even the one at Interior Icons is a fair chunk of change, so I had my reservations. However I decided, with moving into a new place I would just go for it, and I'm very glad I did. The service I received was top notch, I was phoned to confirm what day would suit for delivery and then it was delivered exactly when I wanted. This might be something that people take for granted, but having experienced truly horrific service from other companies for various objects I can really appreciate good service when I see it. The chair itself is of really high quality, very simple to assemble and really comfortable. You sink into it slowly and then when you get up the material bounces back- I will say my girlfriend doesn't find it overly comfy as it perhaps isn't quite soft enough for her, but I love it. Obviously the design itself is a massive selling point as well, and it does pretty well to encapsulate everything great about the Eames design. All in all I'm happy with my chair and it enhances the look of the living room no end- a classic design that'll never go out of fashion.
Review by Northwest4 years ago
Thank you for the speedy delivery of my chairs. They are now in use and look great in my room.
Review by FerstGaming Rickenbaugh5 years ago
The end to end process was simple and efficient; the product was great quality at a great price.... No problems in recommending them.... Will be using them again.
Review by Braptor5 years ago
I had ordered a eames lounge chair from another online seller who's service was frankly appalling and after waiting for over 4 months for my chair I cancelled my order and rang Interior Icons. I received friendly advice placed my order and was sitting in my brand new chair 48 hours later!
Really happy with the quality and I would definitely recommend Interior Icons to any of my friends, top class.
Review by WhiteGuy5 years ago
We bought two chairs which we really like. Interior Icons sent cloth samples after my initial inquiry, and the ordering and delivery was easy and quick.
Review by Biens5 years ago
We ordered two matching pallisander wood and tan leather eames recliner chairs with footstools. We had been looking for these for sometime. Naturally we could not afford the genuine ones and were looking for a good compromise on price and quality. The one supplied by Interior Icons fitted the bill nicely. We are particulary pleased that they have aluminium legs since these match a genuine Eames lobby chair that we had already inherited.
Delivery was virtually instantaneous, excellent service and highly recommended.
Review by Apylov5 years ago
We recently bought this chair in the tan colour and are very happy with it. The company was very helpful and the lady we spoke to was very accommodating of all our requests. She described the tan colour as like a caramac chocolate bar and it is just that. It fits in with our room very well, I have mostly cream/beige coloured chairs. It arrived the day after ordering,in an enormous box, which luckily came through our patio doors. I, a 5'4 woman, managed to assemble it on my own in about 45 minutes. I have looked at the John Lewis equivilent in their store at almost 10 times the cost and there really is very little in it, especially considering the price difference. It is also good to check out the John Lewis chair as it is the same size as this one and at first I did think it was a little low on the back, but soon got used to it. We have added little pads to the feet so they don't damage our floor, but that cost about £2 to do! All in all a very good purchase.
Review by MotoFrenzy Schu5 years ago
Very helpful customer service, delivered chair the next day and gave a 1hr delivery slot - so no waiting about.
Review by HauTran5 years ago
Service couldn't be faulted. Checked to agree delivery time and instructions, clear instructions on how to assemble the furniture and a nice touch of confirming that they had checked everything was there and fitted. On top of that the chair is lovely.
Review by Corrin5 years ago
The product is great quality and I was contacted by phone within a day to arrange a suitable date.
Review by Ramadas5 years ago
I bought a lovely armchair inspired by a well known designer but at a more reasonable price.
The quality is excellent and the customer service was both efficient and friendly.
Review by OmarG5 years ago
A well presented website with lots of choices. The ordering process was straight forward and the delivery of my furniture came quick. One star deduction was due to the sofa delivered "curbside" and not carried into the flat and assembled. Overall a pleasant experience.
Review by Mantelis5 years ago
Very pleased with the product and service generally.
Review by Snowbaordersss5 years ago
I purchased the Eames Replica Chair and Ottoman from Interior Icons and could not be more pleased with both the service and the quality of the chair. The chair was packaged in very sturdy box, so I recommend you have someone with you to help you move it or open it after it arrives. Putting the chair together was quite simple as it had been almost fully assembled before dispatch. I would recommend having two people to assemble it though due to the weight of the chair - that's only to be expected with such an excellent and sturdy piece of furniture.
Review by Dreux Bonina5 years ago
Very happy with the Isamu Noguchi Tribeca Coffee Table we ordered from Interior Icons. Easy order process, great communications (I was phoned to agree a delivery date), and the table itself looks fantastic. With reference to the table, it looks and feels really good quality. The stand is weighty and nicely finished; the glass top is thick and very heavy. Only word of caution would be that the top sits on top of the stand i.e. it is not secured. As such it can tip if pressure is applied to the edge, but that needs to be pretty significant pressure (sit heavily on the edge) so not a concern for us. The same style table is on sale at Heals and John Lewis for £1,200+ plus. I don't know what you get for your extra £1,000, but I can't believe it's worth that much. Save your money and get this reproduction!
Review by Tonester Luginin5 years ago
A pleasure to deal with this company - Marilyn's assistance was excellent. Very pleased with the chairs!
Review by Samma5 years ago
charles eames replica chair in harris tweed and a kenndy chair, very good quality happy customer!! :-)
Review by Harveer5 years ago
It is always difficult to judge the quality of the product on the Internet and I was initially suspicious about the overwhelmingly positive feedback. I am based in Edinburgh so I asked to visit the company to see some examples of their products. Though they do not have a showroom, they invited me in and unpacked and showed the furniture which I was interested in in the middle of their busy warehouse and to their inconvenience. The quality was actually higher than I expected and I bought some of the stuff straight away. The staff is friendly and go out of their way to be helpful. And to top it all, the courier who delivered the goods texted me the precise time of the delivery so I was able to come to the delivery address just on time and not hang about for half a day which is often the case.
Review by Atekle5 years ago
Quick responses, friendly people, good material...
Review by Moonday5 years ago
I was sceptical about ordering online for a furniture product, but I am very much pleased with my new chair! A high quality product at a great price. Can't fault it. I would wholeheartedly recommend.
Review by Jessica William5 years ago
Very friendly service, great product and will definitely be back for more!