I would not purchase this product and being a past user, am advising folks looking for a mac antivirus solution not to consider this product.
I used this product exclusively on my Mac’s thinking it was the best because of the marketing line “developed by a company that knows Macs”.
An article written on sensortech by one of their reviewers mentions how out of 50 malware strains it only caught 36- a 72% capture rate. PCMag also has a review where they state why it's not one of their top choices.
I had it for multiple years until this week when my Mac got infected. X9 happily reported nothing found during full scans, and when I contacted the company they stated their product did have the capability to detect my infection. Well, it did not, and now I’m left with having to rebuild my Mac from scratch and try to extract my photos, documents and video’s from my infected hard drives.
There is a reason they say – you get what you pay for.
Don’t buy this product, go buy from an established company who support multiple products on multiple OS’s.
Review by Shele1 month ago
they are here when you need it!!!
Review by Leciana Audirsch1 month ago
Fast and efficient support via webchat
Review by Prasat1 month ago
Intego is serious about helping me with my problems. Live chat is swift and effective. Thank you for your support team.
Review by Simplemamalovestotravel1 month ago
in an age where it's next to impossible to find assistance in a big box store, Intego, a full-suite antivirus app, stands out for its stellar customer service. They are "blindingly quick" to get back to a customer with a problem (same day, usually) and they don't give up until the problem has been analyzed and resolved. The malware definitions automatically update once or twice a week, the app is instantaneous in identifying and quarantining any malware incursions, and the scheduling is simple and yet supple. One gets the impression that this company takes a justified pride in their product!
Review by Louiee Lilieva1 month ago
I have had zero issues with spam, virus' and anything else that is nasty to my Mac. I've had Intego software for 9 years. Stellar protection.
Review by SaleGroups Ogungbire1 month ago
I've been using Intego MacInternet Security X9 for the last three weeks and I'm very happy. In fact, some nasty instabilities I was experiencing on my iMac disappeared completely.
Review by MaddingCrowd Schlinger1 month ago
great application to protect your mac. nerver experienced slowdown or anything wrong since intego installed. had contact customer support about a setting and receive response quickly. faster than expected.
Review by Bizsharpe1 month ago
Chris was a very nice guy and communicated well. My problem was he directed me to Mac site which provided a list of what to do - thats fine but I needed help to understand what to do. My best bet is to call Apple and they provide wonderful on line help.
Again Chris was kind but if he could get on line like apple - that would be really helpful
Review by Krust1 month ago
Value for money and quality customer service. The perfect choice for Mac
Review by Shawneena1 month ago
I've been using Intego for a few years, now. I recently had a problem with virus updates for my anti-virus software. I went to their website and had a chat with a real person. I laid out my problem, and within 24-hours I was contacted by Intego to tell me they had a server issue and it would be a couple of days for them to get everything working again. So, right now I'm waiting for the fix. Good service.
Review by Daphane1 month ago
It caught and quaratined virus the one time I goofed. Had a strange glitch with NetUpdate, asked a question, got a completely full explanation of what to try first (which worked) and how to send them a screenshot if it didn't. What more could I ask for?
Review by Ranjini1 month ago
Had a usability problem. As per past experience, support responded quickly and got me over the hump, so my system did not have a security lapse.
Review by EvrM Pizzulo1 month ago
Nice service and a very competent advice from the people at Intego Support
Review by Saowaluk2 months ago
It was a little tricky to set up but really put my mind at ease. Thanks intego!
Review by Fathima2 months ago
Got an iimmediate response that solved the problem.
Review by Kaevin Slog2 months ago
Good support issue fixed within 1 business day
Review by Mihaly2 months ago
Babs was wonderful! She had answers very quickly for me & was so professional! Thanks a bunch, Babs!!!
Review by Stahmer2 months ago
I've been with Intego for Mac for many years. Presently subscribed with Intego Mac Premium Bundle X9.
Bad things can happen in the cyber world, but I feel very confident with Intego.
One of my favorite features is "Real Time Scanning" in VirusBarrier.
Finally, I have used Intego Support a couple of times and always received a prompt and detailed response.
Review by SashLine2 months ago
I would happily give 5 stars however I did have a few issues when installing the software. Biggest complaint is that I found it almost impossible to get support when I wanted to get the activation code.I sent messages which were never answered . I finally resorted to sending an email saying in effect that if I did not get he activation code within an hour I would my subscription and seek a refund.
Within 1 minute I received my code and everything went perfectly after that.
My software is working very well and as long as I don’t need to get support I should happy.
Review by Equine2 months ago
Chris, Intego Support technician, resolved in an efficient an pertinent manner the issues concerning Intego softwares. Thank you Intego Team.
Review by SouthgateMom2 months ago
I've been an Intego customer, using their VirusBarrier and NetBarrier products on the Apple iMac platform for almost 10 years. Although viruses, malware, spyware and there nasties are not that common on MacOS, whenever I have encountered these the products have always captured and quarantined them satisfactorily. On the rare occasions I have needed to contact Intego they have always been professional and quick to respond with solutions. My only small gripe is a full scan can be resource intensive and slow the computer, but there is an option to 'lower the priority' of the scan process. Great company and products...
Review by Litrice Olshausen2 months ago
We really appreciated the prompt and thorough responses to our emails. We feel a long way away in Australia so it is great that someone is on the end of the emails if there is ever a concern. We were really worried about the spam email and your quick reply put our minds at rest.
Review by PhilCustomer2 months ago
I have been using intego anti virus software for over 5 years
Have had malware detected 5 times and intego removed with no problems for my computer
Never having any issues with my mac I recommend paying the yearly fee for peace of mind
Review by Elaisha2 months ago
Intego Backup Manager Pro is an excellent software solution for backups. I use it with a Lacie HDD, but I suspect it will work with any HDD. What I like about the software is its flexibility. It can used to set up simple or complex backups and, indeed, a mix of both. Another important aspect of the software is the quality and speed of the customer care from the company - really top class. They are extremely helpful and no matter what your level of IT expertise they are there to guide you through any issues. I can highly recommend this software.