So, I get a renewal quote from them ... as usual its uncompetitive as you would expect.
Using a search tool I find that they , themselves, can offer the insurance £150 cheaper... so I phone them.
I expected it would be easy.... yes .. we will give you that quote.. the one they gave me on money supermarket... but no.
They can't price match... even versus their own quote online... crazy. But I can take the quote up online separately .
Likely to pick something less competitive just to avoid them... unbelievable.
Review by CustomerPat2 months ago
Good service always get through quick when calling found by far the cheapest
Review by Heftig Kohomban2 months ago
I took out a policy with them only to cancel it in less than one hour because of a hiccup I had with a car but they are still charging me a cancellation fee wow . After reading these reviews looks like I come off lightly .anyway they have still taken £208 out of my bank so am now waiting for the refund they said 3to 5 working days so next week.
Review by Tlt2 months ago
Good website, customer service was very pleasant to deal with. My previous insurance company told me over the phone that I had a 5 year no claim bonus but when I downloaded the renewal proposal document to upload to Insure2drive, the no claim bonus was 3 years. I called Insure2drive within an hour of opening the policy to find out how my premium would be affected. The difference in premium was negligible but it's really irritating that they wouldn't waive the £25 account amendment fee for a brand new customer on a 1-hour old policy.
Review by Yaleb Geiner3 months ago
The 2 stars that I gave this company previously was far too many. As a former detective with over 32 years service I think I can spot a con when I see one- This is NOT an insurance company but a deception in action. They offer a cheap policy on the comparison sites - you sign up- they then start to fire requests for further documents. I sent mine five times and still they kept asking for more. I am sure at some point most people give in at which point they cancel your policy and charge you a extortionate fee for any cover used and then charge you a cancellation fee.
Review by Atchafalaya3 months ago
Review by FearFuzzyBear3 months ago
Took out a policy and was called about a change that they said I had. They were going to charge me £145 for it and a policy charge of £50. Argued with them but they would not budge. My circumstances hadn’t changed.
I bought the policy early so it hadn’t started yet, but was still charged £50 to cancel it.
They lure you with cheap prices then once you buy they find ways to charge you extra.
Stay clear of them
Review by Desreux Derrow4 months ago
Excellent service no problems, no fuss. Many thanks
Review by Itagia Tertulien4 months ago
Took out insurance policy. Was sent a random text message that my policy would be cancelled next week if I didn’t fix some issue. Was not informed of this at all. Not via email, sms nor call. I rang customer services and was told that I had a change in circumstances that was going to cost me £155. They had changed my policy by themselves and wanted to charge me for it. I asked for it to be cancelled and they charged me £45 for their mistake even though my policy did not start yet. I should have checked Trustpilot first before taking any policy out with them
Review by Gusson5 months ago
Review by Arigje5 months ago
Having been deployed by HMG overseas it appears UK car insurance companies are racing to the bottom regards customer service.
Having cancelled a policy with Adrian Flux due to their dreadful and suspicious policies I fear Insure2drive have a similar lack of honesty.
Apparently during the application process I claimed I had 20 years NCD. As I intend to use the vehicle as a second car I did not intend to use my NCD. I2D then informed my their quote would require an additional £150 plus a £25 ‘admin’ fee !!
Like the other Micky Mouse insurance companies they also refused to accept my NCD certificate from a Barbados insurance company because it is outside the EU - !!
I will add that the lady in customer services was very polite. You should change companies !!
Review by TexasGuru5 months ago
Excellent service no problems, no fuss. Many thanks.
Review by Montral5 months ago
Excellent conditions , most of the essential services included without extra payment.
Not happy to realise that evidence for no claim bonus if not provided immediately, the premium would increase ( Informed only after completing the formalities and taking the insurance). If there is such a condition, should be informed while registering for the insurance.
Review by Saandy5 months ago
Very good service cheapest around, I'm a disqualified driver no trouble getting insured and still priced very well. Highly recomend
Review by Joga6 months ago
Very pleased with the service received over the last two years. Friendly and helpful phone representatives deal efficiently with queries. Quotes have been fairly competitive. No complaints to-date (June 2019)
Review by Crossedge Bicep6 months ago
I have been insured by these guys for 3 years now and have found them nothing but helpful and eager to sort out any issues I have
Review by Niacka6 months ago
I have just registered hopefully will be good
Review by Domsteroonie Digner6 months ago
Review by Anhsiu7 months ago
Good and reliable and the price is reasonable
Review by Fcs7 months ago
Although the lady I spoke to on the phone was friendly and very helpful. I am shocked that a change in job could cause such a huge change in premium and with no additional mileage per year. The additional charges and premium added up to just over £120 for just the remaining 6 months of cover. Which in my calculation is just under a 50% increase in premiums.
Review by AandK7 months ago
I would like to thank Insure2drive, for a trouble free sign up for my insurance , I would recommend to all my friends , thank you very much
Review by Gasparini7 months ago
Review by Evgoldenarms7 months ago
Easy website to follow. Staff really helpfull
Review by Arvinderpal7 months ago
User friendly website, easy to apply and always have a good and affordable option.