My account has been debited for an order not yet shipped dating back to April 10. That’s ripping me off. My account shouldn’t be charged until my order is on its way. I understand the shipping delay but not the taking of my money. That’s bordering on thievery.
Review by Olileu Boruszewski3 months ago
I've ordered before from InstaLinen and always was very pleased with the quality and the speed in which orders come and the way you always reach out to let me know every step of the way.
Review by Teshina4 months ago
Your website has warnings about hackers on it so that was a little scary. Being I have ordered before from you, material as well as, samples just last week, I went ahead. But you might want to check it out. It comes on when it asks for a review.
Review by Jonreed Vandevelde7 months ago
After two weeks I have not received my samples and I have asked them to contacted me and no one has. It was taken out on my credit card on 11/04/2019
Review by PeterLattimer7 months ago
Paul and John were great. I was not able to process on my computer
So they kept emailing me until I was able to order.
Great customer service.
I received a set of samples last week and all are fine material.
Very Happy and pleased.
Review by Gregers Rommelaars8 months ago
Okay. Would like to see colored linens in a 4.5 oz./sq.yard weight. I think what I have selected will work. Follow-up is fine after I place an order. Would like to know if prewashing product is required.
Review by Shewan Iafeta9 months ago
Ordered more than a week ago and it hasn’t even been updated, let alone shipped. I will not even be here if it ever comes. You should notify if an order is going to take so long
Review by Soozij9 months ago
I am starting to think that all these online fabric companies are really only one company who only has remnants, even though that is not what they advertise. I've been trying to order a solid color heavy linen (20-35 yards) and even though they took my money for samples, they failed to send me samples bc they were out of stock (but did not refund my money) and the one i picked out, they informed me that they only have 10 yards in stock. They advertise a price for 25 yards or more on that very linen i was trying to order. Truth in advertising is sorely missing from this business.
Review by Dirksen Lisette10 months ago
I don't like that there is no phone number listed on the web site, but it says that phone hours are between certain hours.
Review by Sjmn10 months ago
Great selection and colors.
Great customer service.
I could not get my order to go through on line, and I kept getting
Emails to help me complete the order from their staff.
All samples arrived so quickly.
They are very true color wise from pictures, once they arrived.
Review by Dolcetti10 months ago
Love your fabric, use it for my business on etsy!! I just need it shipped as soon as possible.
Thanks so much!!!
Review by Pretima10 months ago
Selection is excellent, but loading/responsiveness seems slower than expected.
An "add to cart" button for each product in a search would make buying a whole bunch of samples at once so much easier.
Also, some photos don't agree with product descriptions (especially grey colors—most look like very warm greys, but are described as neutral or even bluish).
Review by WordPainterWA11 months ago
I'd love to see more patterns listed here! What is your street address? Perhaps I could go look at your collection.
Review by Äbøðý1 year ago
Good shopping experience. Great fabrics. Wish the website would load a quicker. I only have trouble with this site, so it's not my computer or internet.
Review by Sunvir1 year ago
so far so good and highly looking forward to these beautiful samples so I can purchase for slipcovers.
Review by Baumkaiser Piasentin1 year ago
like being able to shop by color
like being able to get a sample at a reasonable cost; some sites charge far too much for both the sample and the shipping
Review by Kastirr1 year ago
Paul was super helpful! He followed up on my last order and sent me a few samples that were missing, as well as a bunch of new ones I was considering.
Review by Mmshire1 year ago
Good experience, had an issue with checking out due to itching but the issue was resolved and my order is now placed.
Review by QueenEsther Bilmen1 year ago
Fast and Easy. Love having you as a linen source. My clients have been very pleased with drapery made from your products.
Review by Chakita1 year ago
My first time on the site and I'm favorably impressed! Can't wait to see the fabric. From the reviews I've read, I think it's going to be just what I want!
Review by Pelly1 year ago
site a little difficult to navigate when returning to. could not find the color when i returned. had to totally exit and start over to have my choice reappear.
Review by Parameet1 year ago
I found your email responses to be slow and I would've liked talk to a live person-when I tried the phone number there was a message so I could not talk to anyone about the wholesale prices. I'm trying to make napkins for Thanksgiving and I'm running out of time. I hope my order gets here in a hurry.
Review by Benron1 year ago
I'm highly impressed with the quality of your linen. Amazing color selection, also the weight selection you offer. I personally pre wash and dry /press before making a garment, and your fabric is even better! Thank you! Laura
Review by Nishul Spika1 year ago
Easy to navigate the website. Currently looking for linen for curtains for sliding door and was surprised to find a great selection of wide fabric.
Review by Takkie1 year ago
The checkout process thru Paypal is very secure.i feel confident ordering from here. And the service has been just as good.