I want to return a defective item so I email the return address given and get no response, my email just comes back to me. I have three different email accounts and they all come back the same. I am now trying to get a phone contact #. Very disappointed. This was an expensive item so I can't just write it off. Very bad form.
Review by Ashleighmo3 months ago
Choose any other given company for your supplies, this one doesn't care about customers in any way! All they care about is your cash! 0 Support, takes forever to get the order, expensive!
Review by Albaslist8 months ago
I ordered a pack of 6 HP colour cartridges (refilled), and one cartridge does not have colour (just grey instead o magenta). I tried to contact the company via [email protected], but this email address cannot be reached. That's the only way to contact them. So I don't have any way to mitigate the problem. If the product works, you are in good luck. If not, then you can only write a review and never buy from them again.
Review by Hartsu1 year ago
Trying to save $ as printer cartridges are so expensive, I ordered a 2 pack. It takes me 6 months to use up one XL, so I fell barely out of warranty when I tried to use 2nd one which doesn't work. I had a good bit of trouble getting first one to work but it eventually did. They won't take it back/ send new one. Won't use them again.
Review by Coko1 year ago
I have been a customer since 2012 and never had a problem with customer service until now. I was upset with not getting my order after making a change in profile to correct it. I was upset more by the attitude. I asked if the order did not arrive if I was still being charged and I was told absolutely. When staff gets defensive instead of problem solving, it's good to know they aren't the only game in town. I am sure this will go down quickly but customers beware.
Review by Stearns Rekap1 year ago
I ordered new Canon black and color cartridges (PG-40 and CL-41) from InkJetSuperStore and the ink was terrible - they yielded incredibly blurry pictures (see uploaded photo for sample). Even the almost empty original ink cartridges that were being replaced yielded better pictures. I am very disappointed and don't recommend this company's ink products at all. I also should have looked at the company's return policy before ordering. They don't return original shipping charges even if their product was completely defective. I don't think that's fair but it is stated in their policy.
Review by Lws1 year ago
One of three toners for my canon printer does not fit. Two other cartridge fit fine, but the third Cartridge is wrong cartridge and does not go into my printer. The inkjetsuperstore refuses to acknowledge selling a defective cartridge and refuses to refund or replace the correct cartridge. They say they warrant only 90 days. How can you expect customer to use several cartridges in 3 months? If they sell defective item, they should warranty as long as we are using it. I would never buy from this company again.
Review by Savona Calif1 year ago
I print VERY casually (1-2 x/week) but these cartridges lasted only about 10 months instead of the 2.5-3 years with other cartridges. In the meantime, my papers have been coming out with multi-colored dots. It looks like I'm printing on confetti paper. Since I've never had this issue before I can only attribute the problem to the inferior products sold by InkJetSuperstore. I'm now an EX-customer!
Review by DeBoer2 years ago
Having grown tired of the high cost of OEM cartridges and the fact they were often out of stock in the local stores I ordered two 10-packs of Brother LC61 cartridges. I was very pleased initially that the print quality was indistinguishable. However, they did not seat quite correctly and had to be clicked in multiple times. After 6 months, with about 25% ink left in the cartridges the print quality was terrible. I replaced them and one of the cartridges would not be detected. In other words, I have had to use 2 1/2 cartridges to equal one OEM cartridge. The print quality remains terrible with the new cartridges despite 5 cleaner runs on the printer. Bye-bye savings. Back to OEM. :(
Review by Matziari2 years ago
I decided to give this store a $25. try, ordering a couple cartridges. I read all the negative reviews, but figured at least "SOMEBODY" must have gotten decent service! Maybe I would get lucky! Not so, so I add my slam to the ever growing list of unsatisfied suckers. I'll not even attempt to get a refund, as the reviews of customer service are just as bleak as for the products themselves. I only wonder how the proprietors of this company have the conscience....or lack thereof...to stay in business. I guess it's all about nickel and dimeing themselves a profit. Don't be a sucker. Maybe we can put them out of business.
Review by Safeline2 years ago
I made the mistake of buying an entire suite (10 cartridges) from these people. After discovering that they had a tendency to explode (on my shirt), I managed to get them into the printer, only to discover that the prints were Really Lousy! I've since replaced the entire set with Real cartridges (from Canon) and everything is back in order (except that shirt the stain never did come out). Never again!!!
Review by Seyedsahand2 years ago
Ordered numerous HP ink cartridges (all HP high-dollar XLcartridges). One was defective.. it was not recognized by the printer as a genuine HP cartridge. They told me they can't do anything about it. That I would have to contact HP for a warranty issue/claim. Forget it. I'm so done with this company. This is not the first time I have had issues with their service and products. I will not be purchasing anything from them ever again. Buyer beware! Would not recommend. What I should do is dispute the charge with my credit card company.
Review by Kondanani2 years ago
YES THEY SUCK. THEY SEND INCOMPLETE INK JET PKGS. IF YOUR PRINTER TAKES DBL BK, MGTA, YELW, BLUE AND SGL BLACK. THEY DO NOT INCLUDE THE SGL BLK WTF
Review by Scarlett3 years ago
Inkjet super store USE TO BE a great company. They were bought out in 2016 and everything went down hill from there. The new company is horrible, the new cartridges are garbage. I bought a set for my printer, the black one printed like crap and the yellow one was leaking inside the package. Getting any sort of assistance from them is like pulling teeth. The customer service has gone completely out the window.. Too bad too. Inkjetsuperstore was awesome before.
Review by Miftari Langman3 years ago
I bought 12 HP inkjet cartridges for my small business. 11 of the 12 were defective and would not work. I had to call their customer service number 7 times before finally getting a response. They made ME pay to return the defective cartridges! I shipped them via USPS Priority Mail with tracking and they were received by the company within 2-days. It took them 3-weeks to respond and they claimed that the cartridges were "expired." I pointed out to them that I only had the cartridges 10-days and they said that I should have inspected them immediately and ensured they all worked the day that I got them and refused to replace them!
If you have a hard time understanding their foreign accent, you are doomed. I wish that I had read these reviews before I placed my order or I would have gone somewhere else.
DO NOT WASTE EITHER YOUR TIME OR MONEY WITH THIS COMPANY!!!
Review by Marivan3 years ago
Poor show, Does not stock Dell V505 printer cartridges on there web site
Review by Shibaholics4 years ago
I love the fact that I am rewarded for just shopping on their store. I just found out that I could also earn points just being social like last night when I tweeted about the item that I purchased. Their shipping took 3 days but I think it's just ideal and the quality of the HP ink that I bought from them is really great not to mention it is reasonably priced. Will I repurchase again? Of course, I will also use my accumulated points to save up on my next order.
Review by Kasbar5 years ago
I bought 5 toner carts (3 color and 2 black) 1.5 years ago, and just now used my last black one and found that it's defective. I called and the best the supervisor would do is 10% on buying another one.
I talked with their Department Head and explained to him that there's no practical way to determine whether a cartridge is defective before using it, and often on toners it takes a long time to use it. Thus, on a product that has basically an infinite shelf life, it doesn't make sense to have a limit on the warranty. He agreed with my reasoning, but refused to make any exception other than the 10%.
I think this warranty limitation is a very customer-hostile policy.
So if you buy from this company, I'd suggest that you make sure you install everything and try it before the warranty runs out.
Review by Melane5 years ago
I purchased about a dozen ink cartridges for my HP Photosmart 7520 printer. I do a high volume of business and personal printing so the price of the OEM HP ink cartridges was getting to be too much. I decided to try the Inkjet Superstore because not only were their advertised prices low, but they claimed to have cartridges with a "New Chip" installed indicating that my HP printer would operate as if the original OEM cartridge was installed. WRONG!
I initially installed the black XL cartridge and the minute that I closed the lid the printer displayed the message "Non-HP cartridge Installed" and locked the printer up. I tried many times to manually reset this and even removed the cartridge and put the original HP OEM cartridge back in. Nothing worked. The printer was a brick and nothing made it respond.
After several phone calls back to the HP tech department and about a dozen emails back and forth, I was finally given the secret code to forcing a reset onto the printer. This worked just fine. The problem is that HP printers send out usage information and my installation of the Inkjet Superstore cartridge immediately voided out my factory warranty.
I have an advanced degree in computer science from MIT. I called the customer service department of the Inkjet Superstore and spoke with Chris. He treated me like I was a complete idiot that didn't even know how to turn on a printer. I calmly explained that I had an advanced degree in computer science and to simply tell me what I could do to make the cartridges that I had bought work with my printer -- after all, the warranty was voided now anyway so I had nothing to lose. He gave me a list of generic YouTube video links that showed me how to install an ink cartridge in my printer. Duh. Again, I called back and got Chris.
After several phone calls with Chris, he finally gave me an RMA to return my ink cartridges. I packed them all up in a large bubble wrap envelope and he received them on the 7th of June. It is now the 23rd of June and I have still not received one red cent.
I have called and emailed the Inkjet Superstore a number of times the past couple days. Of course I get Chris each time -- he must be their only customer support person. He tells me -- now get this -- that they only received 3 ink cartridges back from me and they were all empty!!! However, as an accommodation, they were going to refund me for 2 of the cartridges. How sweet of them huh?
Incredibly, after I tell them that I am going to spread the word far and wide across the internet about their crappy ink cartridges and lousy customer service, they send me a photo that they took TODAY with two ink cartridges in it that had been opened telling me that this was somehow what I sent them almost a month ago. Duh.
Oh yeah, the emails purported to come from someone named "Kyung S. Chung" but the email address was "[email protected]"
Folks, spread the word far and wide that this outfit will sell you junk cartridges that virtually destroy your printer, give you lousy customer service and then screw you out of giving your money back.
DO NOT BUY FROM THE INKJET SUPERSTORE!!!
Review by Littleninja7 years ago
I ordered 3 for our business, before reading reviews... Only 1 of the 3 worked. Online support said "probably defective". This is normal. Now I find out, the return policy is for them to inspect them, and if found defective, they will replace them with 2 more defective ones probably. I learned my lesson about buying ink online.
Review by Hourrya9 years ago
$24 in handling CHARGES??? are you fricking kidding me? Turns out one review below (Rojer) owns the company. So, 2 of 2 are bad. Don't ever use them!! EVER
Review by RedTail Facades9 years ago
Its a good online cartridge provider shop.
They produce me a good OEM cartridges with a best and very less price.
Good customer service.
Review by JustinAB Derrow10 years ago
Pitiful customer service. Beware of claims made on their site!!! Return policy is subject!!! If you do not speak some foreign language, it is difficult to understand what they call "customer service reps".
LET THE BUYERS B-E-W-A-R-E!!!
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6380 Wilshire Blvd STE 1018