Initially their system is a little hard to use but once you get hang of it its not bad. Best thing is the breadth of their distribution network.
Review by Sunniva5 months ago
$1,600 worth of books and I didn't think to check every box. I sell online downloads mostly so I had a bunch of physical books to sell when I do events, or when people ask for them.
Checked the boxes months later and discovered that many of the book covers are slanted and so is the printed text in the pages. Just an awful, unpredictable print job. I do not recommend this company. Help was too challenging to get to so I gave up. Self-publishing is hard, but poor quality POD companies after all the hard work it takes to write a book, makes it that much worst. Avoid.
Review by HHudson5 months ago
They are the best. I was with Bookmasters and they helped me transfer all my titles after leaving Bookmasters. The service is real good.
Review by Thuban Hetke7 months ago
Try Again Later
I'm on IngramSpark at the recommendation of my book designer. But the site barely functions. I hit multiple errors that blocked me from adding a title. They cleared spontaneously. But then no way to upload the files. Advice on both problems from Support? Try again later. WTPooEmoji?
Review by Geepa Vargerson8 months ago
I signed up to publish my book ten days ago. My book is not in English and the reason I chose them was that I noticed they support other languages as well. I created the title and uploaded my files and paid $49. After getting the error I contacted them and was informed that they can't publish my book because the language. I asked for a refund but they said they wouldn't do that! Are you kidding me?
Charging for a service that you have not provided!?
Run away from these scammers!
Review by Ricardvs Saundercook10 months ago
As a small start up, I've been ordering small quantities of books (15 copies at a time) for my coaching clients.
I'm sad to say that the quality of the books were great. I order Matte Hardcovers... But literally every shipment that came to me was damaged.
There were either black streaks of ink on the white cover, corners smashed in, punctures in the covers, or splattered in a glossy glue like substance.
On top of that, when I went to submit error reports, they did not go through. Had to go on the phone with a representative and they said they would replace all the books...
I thought, great! At least they are making things right... but it's been over a month and no word about the replacements.
It's not the worth the headaches to go with them.
There is something very wrong with their fulfillment and customer service sides of the business.
I would tell everyone to not walk, but run away from Ingram Spark.
Save your money, but most importantly please save your time.
Review by Coralynn1 year ago
I've been using IngramSpark for several years and I'm mostly happy with the whole thing. The print quality is fine and having print locations in several countries/contintens means that shipping is reasonable to most places and using their fulfilment makes it a lot easier and less time intensive for small publishers. The website and control panel are also, overall, pretty good.
The only reason for only 4/5 is that while their phone support is friendly and generally efficient, their email support is pretty bad (or perhaps it's just the one person who is dealing with my region). Often the answers seem like a robot wrote them and usually they don't seem to answer the question you had at all or at least not in an intelligent way. If they fixed that part, I'd give them 5/5.
Review by Nachtsoul Qiu1 year ago
I have used IS to publish three novels for POD purposes, especially in markets KDP do not cover. I have to disagree with most of the negative comments below. I have found IS to be great to deal with. Any issues I have had have been dealt with quickly and professionally. The copies of my own novels I have bought have been delivered quickly and the print quality and binding is excellent.
The setup requirements can be complicated for some, but IS offer excellent help and their downloadable guides do an great job of breaking the process down.
For verification my three novels are
The Picture - 978-0-9953511-3-4
Psychosis - 978-0-9953511-6-5
Blood Ribbon - 978-0-9953511-9-6
All in all I am very happy with IS.
Review by Preye Slotsdal1 year ago
I have to contradict the reviews below. I use the Ingram printer in Milton Keynes, England (Ingram Source) for five titles in the last 2 years. I have found the print and binding quality very good. In fact it is the only company I've found to produce small quantities of books for unit costs that allow me to publish at competitive bookshop prices.
The website is rather technical and takes a bit of getting used to. They do provide online help and its all there if you take the time to read the guidance under the Help section heading.
The 'standard colour' quality on the heavier paper is like good newsprint. But for the first time I can afford to use colour illustrations scattered through a standard paperback. The 'premium colour' can achieve very nice result, but maybe not as good as BLURB photobooks but their unit cost is double that of Ingram and few people will buy a book at c£50. You will need to pay £30 and the cost of a single proof copy printed on paper to judge for yourself. (See ISBN 9781870736176)
I have used a lot of live help and the telephone help from UK has been great - I never been left waiting! Also my email requests are answered within a day or less. Poor Laura she works hard!
Have a look at my books on the Central Books website.
artist, author, publisher
Review by Ermila Sickels1 year ago
Comatose customer service. IngramSpark is unable to even process a simple transaction on their website. After more than a month of trying to find a remedy for this simple problem, and unable to reach them by phone or email, we are now reduced to public complaining.
Review by CustomerBruce1 year ago
Terrible, I am finding it simply impossible to work their website or their "dashboard", and it takes days and days of delay for anything to happen - I have been wrestling with it now for about a month and am still no further forward - crazy! Very interested to read all the comments on here recommending I should just stick to Amazon and abandon this wretched company - will do so straight away. Thanks
Review by Chinook1 year ago
I have called about an issue. Their automated system kept me on hold for over 20 min and THEN said "No agent available," and hung up. Writing sometimes gets the response in 24 hours, but sometimes much longer. If ISpark did not do hardcover, I would only use CreateSpace. Actually, I am starting to look for other POD publishers who do hardcover. I'm getting tired of dealing with ISpark
Review by Tatvator1 year ago
Unprofessional & Incapable
I am in 100% agreement with the rest of the one star reviews below. I gave this company the benefit of the doubt last year, but they continually failed to deliver services on time. They have no concern over your schedule or monetary losses. You would be wise to find a reliable POD (print on demand) company.. IngramSpark needs new management that understands customer service and can increase their staff to handle the volume of calls and complaints in a timely manner. You can be on hold for 40 minutes before getting a rep, being forced to hang up by the automated system after 20 minutes and then having to call back and wait on hold again. You can then be on the phone for an hour or longer trying to get a simple issue resolved because the rep has to message the people that know what they're doing. It's slow and painful. After all that, your issue will still not be resolved. Also, getting paid properly and timely on every legitimate book sale is slim to none. It takes them up to 4 months to make any kind of payment. There is no way to track or audit the sales, so you will never know the extent of your losses. Companies that are not fully transparent or organized should be avoided. Good luck to those folks that still proceed.
Review by Lorrai1 year ago
This company forces you to work with printers that consistently ship low quality printed books. They have several printers and choose your printer based on the location of your shipping address. I have several books that ship to the Desert Hot Springs, CA area. The printer is located in Fresno, CA. I have experienced everything from damaged books to low-grade paper and print quality that shows they were running out of ink. When I requested they ship from another printer I was told they can not remove a printer. I explained just about every order had issues or something wrong that cost me money or gave my customers a low-quality product.
The company charged me for rush processing of one day and 2-day shipping and it took over a week. So far this company has been a huge disappointment.
Review by Darianne1 year ago
Ingram cannot guarantee that Amazon will sell your book directly, nor that once it is for sale that Amazon will not bump it off and list it as “out of stock”. Anyone seeking to sell on Amazon should avoid this company. Their sales pitch is flawed and misleading to say the least. heir advice is to keep an eye on whether your book is available on Amazon as the status could change at any moment and Ingram has no control (and seemingly very little interest) in seeing that your book remains for sale.
Support is also very poor. It can hours and days to get an answer to your problems.
Review by WhiteGuy Matisse1 year ago
From UK: Beware of Ingram spark if your book is already on Amazon! They are sending emails asking you to upload your book for no fee, so called “distribution”. Be warned! The email they used, [email protected] ..... bounced back. They are a self publishing company! Repeat, they are a self publishing company. You are much better off going elsewhere. I used Createspace. I found them a very professional company and print was very good. I have now transferred my book to Amazon KDP from Createspace. This was by mistake.
Do not not not upload your book to Ingram Spark without reading further reviews. They will end up taking over your book from Amazon if it is there. Ingram Spark then will print the book and will tell you that they will “distribute”. Reviews of their print too, is very BAD! eg book prints are poor. The only people they will distribute too is Barnes and Nobles as i know of. The language they use sound too good with technical “publishing” words, too confusing to follow, very manipulative, and no transparency at all. In my view, they seem to operate on a hidden agenda; ask you to upload the book and then control you, as i see it.
And, when questioned on royalties, i was given what Amazon presently gives me. Not told what Ingram Spark would give me if they took over! This is cunning! I was not even told that you have to choose between Amazon and Ingram Spark at first. It was only revealed on further in-depth questions. And, then said in a quiet voice too.... caught out! If you are foolish you will switch over to Ingram Spark without reading other reviews too. Be warned!
On the phone, when cornered and exposed, she decided to close my account and quickly too. I wanted to do this for ages. In the past they did not let me. Ingram Spark is finally out of my life! In my view it is very very bad works! No wonder they want to “distribute” it for free. Previously, it was fee paying so what happened to that??? Was it that there were very few or no customers??? The question to ask them: distribute to whom and ask for specific names, and what royalty percentage will you get from Ingram Spark??? Ask them this. I am sure it will not be as good as Amazon. Be warned! Where there is no transparency, alarm bells should ring and LOUD too! (Ingram Spark, phone number: 01908 829 505, Milton Keynes, UK)
The problem with Amazon, is that you will not see your book in a bookstore.
Review by Ashleig Lazareff1 year ago
I am currently using IngramSpark as my distributor, and I regret the decision. DO NOT use them. They claim to be a "Print on Demand" company but they should be renamed to "Print on DELAY." I have repeatedly been delayed in trying to obtain copies of my own book. I have contacted their customer service multiple times, and they have done absolutely nothing to expedite my print orders. People who have ordered my book are receiving it within a couple days if they have ordered through another retailer (which is good but it is less money for me since the retailer takes a cut). However, I placed a bulk order of 50 copies of my book on December 30th and Ingram claims it will not even be available for shipment until January 23rd (not including shipping). I have orders from my website that I am unable to fulfill because of their delay. Despite my many requests, they continually tell me they are sorry they cannot help me. They claim they are still having delays from the holiday. IT'S JANUARY!!! Are they going to be claiming this until February too?? The first time I tried to order a prototype copy of my book, it took over 2 weeks to receive it and it cost me over $11 for 1 book simply because of standard shipping. I do not want to use this company again for my next book. It is false advertisement that they claim they are a "Print on Demand" company when they cannot even quickly process the orders of my own personal book. HIGHLY, HIGHLY dissatisfied. If you are looking for a distributor-- use Createspace or some other company. Ingram is not worth your time!
Review by Prophecy Fiott2 years ago
A paid, expensive and slowcoach service.
Other free services for independent authors and publishers such as KDP Amazon are more supportive and efficient.
Here, with Ingramspark, you pay and you do not receive the correspondent service level.
Here is a new bad experience.
I placed an order for 20 copies on 19 March and I paid rush service shipment (most expensive) because I had to meet a deadline and delivery to a bookstore. Today, 3 April, the order remains unshipped with the carrier tracking number to not working for the past few days (DHL).
One week ago, I contacted their support and told me that the order was held because in the meantime I had I changed through their dashboard the title of the book (from Greek characters to Latin alphabet --only. Attention: not the files or the book title).
The books could be printed and the delay was on shipping label printing!
After this, I was waiting for days and nothing, and the DHL tracking numbers have not been updated.
This order regarded a new book release and an order from a bookstore in Greece, and I have lost money from this unacceptable delay (regardless the change of the Latin characters for printing your shipping label (!)
Although I take into consideration the Easter period, I consider the overall service and treatment of this order, my person, and my company, unprofessional and unacceptable.
Lastly, a very poor and inefficient support.
Of course, this is our problem, for us for small publishers and authors. Not for Ingram.
And their response from their online chat that after my complaint and my angry complaint closed (showed offline). The reponse sent to my email with the transcript of our conversation.
Their response and their last word:
Apr 2, 5:41 PM CDT
I'm sorry for the issues you've had with Ingram, I've taken note of your complaint and have passed it to my supervisor.
More typical and colder could not be.
Review by Jeykell4 years ago
See video at: https://www.youtube.com/watch?v=wsGgV5nCmtc
May return books, but cannot or will not give proof that the books were actually purchased by people who returned them.
Lack of accountability opens up the possibility of them placing false orders to pocket money for return charges or to bolster their own sales record.
IngramSpark is rated 2.0 based on
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