We collate all the best reviews from around the Internet so you can view them in one place
Review by mike g.1 month ago
Never sent anything not even the dam tracking number waited weeks before I decided to cancel with my card.
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Review by DAVID Y.1 month ago
I ordered a steering cable and steering wheel 2 months ago. I received half of the order but not the other half. I have recieved no return phone calls, no return emails. I cant ever reach any one except a recording. Their service doesn't rate even 1 star.
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Review by Ray L.2 months ago
Ordered 2 items, showed as shipped in same shipment. Only 1 item delivered.
Customer Service completely non-responsive. Now a month later submitting 4th communication seeking resolution.
At this point seeking refund so I can do business elsewhere.
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Review by Eugene S.2 months ago
I ordered a seat pedestal on 7-17-2020, paid a little over $110. Received an email stating the seat would ship on 7-28-2020. No more info from iboat. Called numerous times. Sent questions over their website. Talked to their reps on the phone and canceled the order. Was told it would take a couple days for the refund to hit my card company. Still nothing until I called their number again. This time I was told that the company that they get the pedestals from had until August 12 to ship the pedestal. Still haven't gotten the pedestal or a refund. This company appears to wa fraudulent company. I will pursue this until either I get my pedestal or my refund. I will pursue legal action no matter what. I HATE thieves!
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Review by Tim F.3 months ago
Multiple email and phone calls unanswered about my order I have not received. Do not do business with this company. Using covid 19 for your lack of service is despicable.
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Review by JASON D.3 months ago
This place says they accept returns , but when you call , they give you some BS that the shipping dept will call back within a couple days with return info, then you never get a call or email response or get to get someone on the phone. Seems like a very shady buisness
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Review by Kevin W.3 months ago
I ordered and paid for a part that I never received. I've tried to call, email and Facebook messenger with zero response.
I would add a photo below but I don't have the product....
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Review by Tony R.3 months ago
I placed a order online 6/15/2020 did not get a email stating it was shipped, on 6/18/2020 I canceled the order online because they would not answer the phone still no response so I sent another email on 6/23/2020 and canceled it again 2 hours later I get a email saying the part has shipped. now I have a part I do not need and can't send it back because they don't answer the phone or replay to emails. Do not buy from " I BOATS"
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Review by Jim W.4 months ago
Ordered an "In Stock" propeller on 6/2/20, got a confirmation e-mail saying it would be shipped on 6/4/20, with an arrival date of 6/11/20. Checked the status on 6/8/20, and saw it had not shipped yet. Sent several e-mails, none were returned. Tried to call, got a worthless phone tree, no one answers. It's now 6/14/20, and the item still hasn't shipped, and my e-mails go unanswered. If I could get a live person I'd cancel the transaction. If you need your parts in a timely manner, DO NOT do business with this company.
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Review by Mike J.4 months ago
Do not order anything from this place they took my money and never sent my item or a confirmation email and they are impossible to contact they have an answering service that has yet to respond back to me dont lose your money like i did
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Review by Warren W.4 months ago
Worst service anywhere.
Order 2 products on 5/15/20 now 6/8/20 still have not received 1 of them.
On one answers the phone and emails are not returned.
Company must have went out of business put they have not taken down the web site
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Review by Don L.4 months ago
There system identified a prop that would "FIT" my drive and it would not, took way to much time to get the return and extra phone call, then I am expected to Pay return shipping (on a stainless prop) Yeah I want to eat all the original shipping and insurance and shipping to return for their MISTAKES...
do not shop with these people
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Review by John M.4 months ago
I ordered an $11.00 part, paid $15.00 for shipping on May 13th. Credit Card was charged. When I go into my i iBoat account it shows I have never placed an order.Yet I have an invoice and my card statement showing they charged my account. I have called them, emailed them and yet no one cares to get back to me on the part. .
The customer service from this business will be the death of them. I will never use them again, and I will let all my boating friends know how bad they are. All over an $11.00 part. How sad!
I am sorry I had to rate them a one star. I don"t think they even deserve that!
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Review by Jeff M.4 months ago
I ordered a skeg for my boat about a week before Memorial Day. I got a confirmation of the order a couple business days went by and no tracking number. I called and emailed, no response, next day still nothing, so I sent an email to cancel the order and I ordered the part from a different supplier luckily they get it to me and I was able to mount it before the holiday weekend. Still no word from iboats. Then I get an email with the tracking number, the tracking info shows I had contacted them in plenty of time long before the shipping label was printed. Now I'm stuck with a skeg and crickets regarding a RA #. They have disappointed me because I have used them before with success.
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Review by Doug S.4 months ago
Ordered from iboats a couple weeks ago. I've called and left voicemails numerous times as well as emailed. I've gotten NO REPLY at all! No product has shown up or shipped. Guess I'll have to dispute the charges with my CC.
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Review by Bennett O.5 months ago
Paid extra for second day shipping and they don't process the order for over a week. So yeah, it will ship in two days, whenever they get off their lazy asses and put it in a box. Ordered April 28th and still hasn't shipped as of May 6. Item was listed "In Stock".
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Review by CTripperUk9 months ago
For some reason I wasn't able to log into my account. I was being told my email/password were not correct. Might have been a bad link from an order confirmation I placed a few years ago.
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Review by Dan K.9 months ago
Ordered 13 items in the middle of December. Saw online that my items should ship by Dec 20th, reaching me by the 24th. On the 26th I called and found out that the warehouse "is closed until January 2nd" and they had no idea what was happening with my order and couldn't provide any guidance besides "call back then." I was traveling, got NO updates, finally called today (the 15th) and found out the warehouse is "extremely backed up due to a reorganization" and I should see my order in 2 to 3 weeks. I have received NO communication from iBoats and was only offered to "cancel" my order or wait for the parts. This is a horrible way to run a business. I can only guess that the reorganization has change this company to make it the mess it is today. Avoid it at all costs!
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Review by Telicea9 months ago
easy to use website If a person doesn't have time to do your survey, you shouldn't threaten them with poor customer service!!
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Review by Lakai Derrow10 months ago
Melissa was super helpful in answering my questions and checking availability and super easy order using PayPal checkout.
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Review by Lauvaux Roleski11 months ago
Trying to fit a Bimini top for a 1953 wooden runabout and iBoats customer service was very helpful in finding a good fit.
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Review by Kbear11 months ago
difficult to verify exact sizing as the stock number does not appear while making selection. makes one apprehensive about ordering non-refundable merchandise.
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Review by Glorina1 year ago
Site is easy to use, and finding right information, and right prop was easy.
multiple ways to ship is great.
Looking forward to receiving my purchase.
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Review by Mylishia Jarrard1 year ago
I do not like that I need to put boat engine H.P. Year, Model numbers every time I want to order something new. Please if this is not the case write to me to show me how to keep engine info at hand at all times, even if it is a year later !
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Review by Jigs Consylman1 year ago
Adequate product descriptions to make informed buying decisions. Easy checkout after account is set up.
