Watch was fixed in a timely manner and is working well.
Review by Grossmann Tomesh5 months ago
Review by Cpb Bonan5 months ago
***WARNING** DO NOT BUY OUTSIDE USA ****
*** WARNING** BUYERS BEWARE***SCAM****
The whole process is a scam. I bought a watch strap from their website which was advertised as in stock and paid in full to only find out later this was not in stock. After patiently waiting and chasing I was told the item was being sent only to not receive the item. I have chased customers services many times who have told me they can not help, they take no responsibility for items purchased out of the USA and will not help in resolving the matter with the shipping agent they used. I am unable to chase anymore because of this, the local post office tell me they have no record of it being sent to me which now concerns me as I feel as this must have been a scam. Terrible customer services if it is a genuine company paid in full for no item. Buy from somewhere else.
Review by TzeKin5 months ago
They stand behind the quoted price. The work is done as quoted and guaranteed. Turnaround depends largely on what parts need replacement and they do provide service updates on where your watch is in the repair process. I will continue to do business with this trusted repair source.
Review by Peabo Markway6 months ago
Awesome service! Highly recommend.
Review by FancyNancy Verkhovsky6 months ago
Subject: Your Co.s Excellence, Friendly,Fair Service
Message: Your company is so EXCELLENT!
You’ve kept a real sense of neighbor like friendly approach, immediate feedback, you keep me updated, & your FAIR.
All these things seem to lost nowadays.... not so you.
And you’ve repaired my watches over the years. Some from the 80’s !
Review by Interchange6 months ago
Great service at
Outstanding price to fix my favorite ECO-DRIVE
Review by Moresha6 months ago
This is the only company to send your trusted timepieces to. They stand behind their work and it is really effortless to deal with them. I have used them 4 times in the past and have been pleased every time.
Review by Nchabu7 months ago
When my watch stopped working, the jeweler where the watch was purchased would not repair it, but instead would send it to a repair place in Minnesota. I came home, looked up on line and found Hurley Roberts. I then looked in my box that the watch came in and found the book and Hurley Roberts was the place to send it. I found the email address and followed the instructions and sent the watch. I’m now wearing it again. Im so thrilled to have the watch in perfect running condition. Thank you so much Hurley and Roberts for your wonderful service!!! I’ll send you my watches anytime!
Review by Kundetino7 months ago
Professional, knowledgable and the big one for me, communicative repair and customer service staff! Repair pricing is reasonable, they pay shipping costs, packages are tracked. Hurley Roberts let's you know where they are in the process of the repair and provide a timely and reasonable estimate for the repair, with a phone number so you can speak with a real person with any questions. They stand behind their repairs; I returned a watch I had recently had repaired because I could not set it, and two jewelers could not set-it to daylight savings time, Hurley Roberts paid for the shipping, then explained what I was doing incorrectly in trying to set the watch, & sent new watch setting and care instructions with the return of the watch, all at no charge! I only wish the Hurley Roberts Service Company repaired more things!
Review by Rhisa7 months ago
They repaired my watch twice. The watch came back the first time clean and functioning perfectly, and with a return shipping label In case something came up. When a minor problem arose I years the free return label, and it was repaired under warranty. A company that does what it promises and keeps its customers coming back.
Review by TheGamingFoxUK7 months ago
The watch came back to me beautiful-looked as if it was brand new. An excellent job!
Review by Welly7 months ago
Service is always timely and well done. Have used your service for many years with no complaints.
Review by Bevmnorth7 months ago
This was one of the easiest and best customer service experiences I have had in a long time. Then proceed was efficient, they communicated well, and the value was well above the cost. I will definitely use them again should opportunity present itself.
Review by CristinaBG8 months ago
I sent my watch to them although they had it for a while because I was informed that a watch of this caliber took time they said, they sent my watch back to me the watch works fine they sent me some instructions on what to do to keep the battery charged in the event that I'm not wearing the watch service was awesome they kept me in tune to what they were doing, and I have told my friend about their service because he also has a Citizens watch, and if I ever have problems with any of my other citizens watches I will surely send them to Hurley for service of my watches, thank you again.
Review by Suncrest Ankeen8 months ago
I sent them a 6year old watch that I had worn every day for work play etc. It was really beat up. What I recieved in return was a watch that looks and runs as if it were brand new. If you have a watch that needs some TLC this would be the place to send it.
Review by AnneMB8 months ago
Had a terrific experience dealing with Hurley Robert Service. Sent in my watch that I really didn’t think was salvageable. To my surprise they were able to return it to me in excellent working condition. They kept in touch through the whole process with updates & an estimate before work was started. Excellent service that I would highly recommend .
Review by Verricom Cimpulescu9 months ago
I was impressed with the service
The on line shipping label and the communication was very professional.
They also delivered what the said they would do
I am looking over my watch collection for another refurbish
Review by Hasrinizam Pantoli9 months ago
I was absolutely lost when it came to finding a replacement watch band for my Citizens watch. The jewelry store where we purchased the watch could not even offer a suggestion other than the little jewelry repair kiosk in the mall. I checked online several times but no luck coming up with a watch band for a 10 year old Citizens watch. I could not even find a model or serial number and then I saw the Hurley Roberts Service. I reluctantly called, not expecting much, and was blown away by the concern and helpfulness of the Customer Service Representative. He told me where to find the serial number, found the product information and ordered the watch band. The cost we very reasonable, I received a couple of updates during the procurement and shipping process and it arrived when they said it would!! Fantastic from start to beginning!!
Review by Loading11 months ago
Smooth transaction. Honest seller. Thanks.
Review by TrXci Caiden1 year ago
Best service I've ever dealt with.I just advice everybody if you have any problems with your watch don't hesitate to use HURLEYROBERTSSERVICE NOW
Review by Jlckmd1 year ago
One of the best experiences I’ve had with a service company! They go above and beyond to be sure the customer is satisfied!
Review by Helming Edebor1 year ago
I highly recommend Hurley Roberts for watch repair and service!!!
I took an enormous chance sending my expensive watch out for repair to a company I found on the internet. I was very concerned about the cost and time estimated for the repair. I was ready to cancel and have my watch returned. I'm glad I didn't!!!
My watch was returned in the time estimated! It looked and worked better than the day I bought it twelve years ago! I received itemized documentation of part replacement and repair. In addition, detailed instructions specific to the care and operation of my watch. It's amazing how much you forget about the watch you own.
Thank you to everyone at Hurley Roberts Service Company for the great job repairing my valued possession! Thank you for all the time spent explaining the process, honesty and commitment to high quality craftsmanship!!! Thank you for making the entire process painless and enjoyable!
I will never hesitate sending any of my watches to Hurley Roberts for repair or service and telling others to do the same!!!!!
Regards and thanks to everyone at Hurley Roberts for a job well-done!!!
Aello Creative Services
Review by Dunleavy1 year ago
We have used Hurley Roberts Service Co for watch repair on three separate occasions. They are FABULOUS. They provide a pre paid label, provide packing and mailing instructions, notified us when they were received, provided a detailed estimate and a secure method to pay online. They kept us apprised of the status of the repair: awaiting parts, pack order of parts, etc. And, once the repair was complete, they alerted us, provided tracking information, and a detailed invoice was included when the watches were received.
In one occasion, operator error (ME!) necessitated an additional repair. They kindly provided an explanation of why the initial repair didn't last (did you know that storing a solar watch in a dark place cause short battery life.....? Duh!) and an explanation to assure that even I (PhD, university professor, health care professional, who none the less stored my watch in a drawer....) could understand how to better care for my watch.
I have, and will continue to, recommend this company for all watch repairs. They are reliable, honest, kind, responsive, and cost effective.
Review by Gu1 year ago
I sent my Citizen eco drive Skyhawk "Blue Angels" edition in for service/repair. The watch came back looking and working brand new.