Contacted them to to a poor battery life. And their suggestion was to leave my phone on flight mode and turn it on when I needed it! Useful for a mobile phone! Going back to Apple as soon as I can.
Review by Heatha3 months ago
Review by Yoval3 months ago
Strongly avoid. I purposely ordered this phone on the basis for the free watch. I got the watch validated on the 14th. Checked my claim today and now says incomplete. Avoid. Big scam
Review by Rokketz Seflin4 months ago
If I could give zero stars I would.
I received a GT-395 watch with my Huawei Mate 20 Pro on 18/12/18 and paid approx €1,100.00 (£965). I started to use the watch the first week in January 2019 to monitor my sleep and heart rate. Within the week the silicone-rubber watchstrap had caused blistering and a red sore extending around my wrist.
I reported this to UK & Ireland customer services and was told to email huawei mobile UK attaching photos of the allergy and a letter from my doctor confirming that the watchstrap was the probable cause. I emailed everything on 20th January 2019. Doctors appointments aren't free in Ireland unlike the UK so I had to pay €70 (£61). I informed Huawei I wanted to be reimbursed. Consumer Protection defines that €70 as a 'Consequential Loss' since it is a cost arising from the use of a company product.
According to customer services my case was escalated to senior managers and to the Legal department that same day.
Since 20th January I have tried many times to reach a resolution with Huawei and to obtain an update for my case but I have met resistance each time. No one will tell me what progress has been made, no one will tell me at what stage the case is, no one will explain how long the case will take to resolve, no one will send me an email in answer to my questions.
I have made over 30 calls between 20/01 and 03/07 and sent 6 emails including to their CEO Complaints but even they would not step in and even joined in with the lies by saying I was going to be contacted shortly.
In my last call on 03/07 I was told by the advisor that he would ask someone to contact me and if they don't he will be monitoring the situation and he will take ownership and call me himself. He never did call me - but then I was expecting that because I had spoken to him once before.
I sold my Huawei P30 Pro and GT395 watch recently. Finally had enough of Huawei. I still have the names of the people I have spoken to. The only reason I am not mentioning them is because of Data Privacy.
A 40Mb camera is great since there's not many companies out there selling them but once the novelty wears off and something goes wrong, you'll be stuck with a product that doesn't work, trying to speak to a company that doesn't want to know. Do yourselves a favour and look at Samsung etc.
Another thing to consider is this:
If you use Facebook, Snapchat, WhatsApp, Twitter any social app for that matter, a 40Mb camera will mean nothing since most social apps only allow a maximum picture size of between 5 - 12Mp to save Server space. Even emails only allow file attachments of 5Mb. You'll never be able to share those large photos socially.
If you take 40Mp photos on the phone they need more space in the memory because they are larger.
Two 4 minute full HD videos recorded on the P30 Pro can take up 8Gb of memory.
Stick to a 12Mp camera and to a company that knows how to treat its customers. Huawei doesn't care. They are the leading mobile seller in the world so they don't need to care about you once they have your money
Review by Uorschla5 months ago
Worst customer services in UK ,Close to fraudulent experience with their only recommended service centre so in summary case has now been passed to regulator to investigate so hard to recommend a firm who don't want anything to do with you once their is a problem that's fine with an item for under £100 not so good with an item of £1000 honestly I would happily have given 0 star but had to give them 1 star to write this review anybody needs anything repairing through SBE Ltd watch the phone charges as my phone still not repaired and my phone bill to accept a quote is stood at £37.20 if I need to make any other phone calls this will obviously rise so In summary buy the products at your own risk as if they go wrong be prepared for months of frustration high blood pressure lies and no honour or morels
Review by Lockechop6 months ago
I bought the Huawei Honor 8x in February and out of the blue the screen freezes and also the touch screen does not work. I spoke to customer service online and they said because I bought it from a store I had to go to a store to return it. At the store I was told that I had to phone to get this resolved and they couldn't help me! To say the least I am extremely disappointed and frustrated! I will never buy from Huawei again! Terrible!
Review by Oviroro8 months ago
their mobiles have bugs and hacked into by chinese govt??
Review by Backman8 months ago
I wish I had just sent it back for a refund SIX MONTHS ago! Got blackmailed into buying the little 360-degree camera, as they had stripped the feature out of the Android camera, so you had to buy it to take 360-degree sphere photos, and from the very beginning, the results were underwhelming with a visible stitch-line where the two halves joined. However, I contacted Huawei last October. They asked for a sample, sent it, they said "That's bad, send it back to us" several weeks later, the return envelope had not arrived, wrote back to them, they changed their tune and asked for a copy of my receipt. Sent that to them. couple more weeks (into January now) I chased them again, they finally send the return envelope. Into March, chase them again... Today they send me a letter refusing to repair it under warranty, with no reason given. Asking for £100 to send me another one! Unbelievably woeful, inconsiderate and just plain wrong service levels.
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