After I ordered 2 pair of the support stockings I normally wear, I discovered an old empty package in a drawer and realized I had ordered the wrong size. I immediately called HPFY and asked if I would be able to return the stockings when I received them. Sure, no problem. I would just have to go online and get a RA# and then return them. So, with that information, I went ahead and ordered 2 pair of the correct size. I would not have done so if I had known a restocking fee awaited me, which I did not discover until I filed for a RA#, I would never, ever have ordered from them again. While a restocking fee of 15% for all returned products is on their web site, I should have been told that on the phone, especially since I was reordering 2 pair of the correct size. So, the stockings cost $51 plus $7.99 shipping for a total of $58.99. I paid $6.65 for return shipping and on top of that the restocking fee of 15%, or $7.75. So all in all, I laid out $73.39 and received a credit of $43.35 for a total loss of $30.04. Add to that another $58.99 for the new stockings! I sent them a complaint through their web site and did not hear one word back. I have never heard of a restocking fee for 2 small, unopened packages that merely had to be put back on a shelf somewhere. I can see such fees for opened products that really do have to be repackaged before they can be re-sold, but this is ridiculous and I will never order from them or any of their other companies again.
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