HouseofCB is a very profissional company. They were always very helpful and very friendly when I asked a question.
My order took longer to be delivered by my fault when I contact them, they right away came with answer and solution.
That is something that I appreciate. On top of that they were always very very friendly and never took longer to reply. They do overview and follow up. Not always the same person replying but they show that they do end over. I have sealed with many other company. They never follow up whenever new customer start they would ask what’s my problem and I would have to start the process again.
Review by Eronda1 month ago
I am still waiting for my goods three days after the due date. HoCB customer service ("Chloe") is virtually non-existent and patronising beyond belief. I have seen no identifiable action to expedite delivery from HoCB despite raising it to their attention, so I have referred the issue back to my credit card company for a refund.
Review by ReturnCstmr1 month ago
I purchased a dress that was for a party in Marbella. I ordered it and it was delivered that morning (super quick) so my partner could bring out to Spain for me. The lengths girls to for a dress!! LOL
Anyhow, It was too small and by the time I got back to the UK the dress was over 3 weeks outside its return date. :(
I emailed House of CB who responded super quick and honoured my refund after 4 weeks. Normal policy is 14 days. It was clear I hadn’t worn the dress and it was in immaculate condition. How amazing is that!!! How rare is that!!! I shop on line ALOT. I work full time and travel allot. I have nightmares with online retails stores who can't comprehend a working single mom's life. Thank you House of CB, you absolutely rock.
Review by Sureshan1 month ago
Amazing and so helpful at getting back to you on email! Loved my order :)
Review by Hursey Fazzalari1 month ago
If I could give them 0, I would. Terrible quality clothing and they refuse to issue refunds when you’ve proven the item was faulty. Abysmal service - unhelpful is an understatement. No understanding of consumer law, have had to report to reporting them and the transaction through my credit card provider. Would avoid like the plague!
Review by Ehr Edstein1 month ago
I ordered a dress from the website during a sale time. It’s 45 pounds and the postage is an extra 10, being so high I expect it to get to me. All is well and I’m looking forward to receiving the dress but it never arrives. Turns out house of CB use parcelforce worldwide which is a @&:);£ company and instead of telling me they lost the dress, they lead me on a wild goose chase. Don’t purchase from this company because as nice as the dresses are, you can’t guarantee that they’ll actually get to you ! Ref #2413042, sincerely Julie Bedford
Review by RogueRequest1 month ago
Visited the Liverpool Store in the Met Quarter at the weekend. I was rushing last minute for a dress for my 21st as the one I had made was just not right, the girls in the store were SO lovely and couldn't have helped enough. I went in there feeling a little disheartened as the dress I already had was so awful but came out not even 30 minutes later with the most perfect outfit. I can't thank the girls in there enough for making me feel good about myself and helping me and my mum nothing was too much for them. I can't wait to wear my outfit this weekend, your staff are a credit to your business :) x
Review by Elark2 months ago
Always so happy with the service I receive from house of cb! I’ve been purchasing from them for about 5 years, and i can’t complain. The clothes are beautiful and come so quickly & the customer service is premium and truly stands out! 💗
Review by Janet OReilly2 months ago
HouseOfCB has the best quality in clothes! I always wear them for special occasions!
An they are true to size!!
Review by Ruthplaylist2 months ago
There quality and pieces are just amazing! I just want every single piece it’s my favourite brand 😍
Review by Isavel2 months ago
I ordered a bustier for my birthday from Houseofcb and unfortunately there was a mistake made with the shipping address so they had to ship out a new shirt and I was freaking out that it wouldn't be delivered in time for my birthday. I live in Canada but the shirt came overnight!! I am beyond pleased with the customer service as well as the quality of clothing. The clothing is definitely not cheap, but you're paying for quality. I am very happy with my purchase and I plan to order more stuff in the future :)
Review by SSNLondon Kimutis2 months ago
i have been a regular customer here and omg their customer service is outstanding. HOCB team reply to your emails straight away and never leave you disappointed, i ordered my dress last minute and it arrived one day before the party which i was so happy! thank you HOCB for another great purchase💙
Review by MzG2 months ago
I’m currently waiting 10 days for delivery
9-10 times I had issues w delivery from Hoise of cb
Incorrect tracking number
2 time my package was sent back
Clothes are great but I’m losing patience
Review by Armilla2 months ago
I’m giving this 1 stars purely on the customer service. I’ve ordered 3 dresses from here each one has been faulty. Marks, pulls, bad stitching, even a hole!! I think they’ve compromised on their quality control along the way. Definitely not worth the money. I will never buy from them again.
Review by Rontzav Dobóczky2 months ago
Not only does House of CB have great clothes. They have great customer service as well. The agents were both courteous and professional. I ordered an jumpsuit that bust did not fit but could not return it in a timely fashion because I was deployed for a few months. They understood my issue and graciously agreed to exchange my item. You would forever have a customer in me!
Thank you guys..
Review by Plzee Sejrbo2 months ago
DO MOY BUY FROM THIS STORE EVER. SAVE YOUR MONEY. THEY ARE A FRAUD. I bought a dress from them from their branch in Stratford London for £129.99 and they apparently went to exchange it for a new one but i did not check it before I left the store. Then I went to return it because I found another dress that was more suitable. So I went back to return it and apparently the ribbon had been sown back together. I did not touch the dress at all or even take it out from the back after I bought it. Then the manager went to do something and then came back. All of a sudden there are marks on the dress. I want a refund for this faulty dress. And I will complain to HR until I get a refund. The manager wasn't even taking the situation seriously so I knew she did something to the dress.
Review by Abdarahim2 months ago
I bought an item in the sale from here and it cost £99. When I tried it, it didn’t fit. I was then told I could only receive a credit note. I then went to purchase something in the £45 sale only to see I had to pay £10 postage!! And if it was unsuitable then unlucky no refund or exchange available! How does an online retailer get away with this? All size 8’s don’t run the same so if you’re in between sizes it’s just pot luck!! I’ll never order anything from this site again as they definitely don’t have the customers best interest at heart. Absolute rip off merchants. If I could rate 0 stars I would as they don’t even deserve the 1! Buyers beware of the small print
Review by Pumlani Schueffler2 months ago
Best site quality of clothing and worth the price...efficient customer service
Review by Janejc2 months ago
I had a problem with my order, I spoke to Chloe and Carola about it and they were prompt in replying, understanding and helpful! The issue was resolved very quickly and handled excellently.
Review by Hexuan2 months ago
Order 2 dresses for a wedding I had to attend got someone else’s order emailed them explaining I ordered these dresses for a wedding which now left at the last min to look for other dresses No Compansation what so ever for this huge inconvenience all they could say is sorry and if I could send the dresses back plus the dress I really was looking forward is now out of stock how very disappointing is this
Review by Ginnina2 months ago
perfect service! I'm happy to shop again
Review by Sawangpong2 months ago
Very pleased with the customer service and how quickly the House of CB team replied to my email inquiry's. Especially pleased with how quickly the package arrived to me!
Definitely will shop with them again.
Review by Lotech Wagelmans2 months ago
Had an amazing experience with House of Cb .
The products came on time and they cooperated very well with the post issue and sent in my exchange product promptly .
Lots of love to the house of cb team 💜💜
Review by RFusc2 months ago
I have shopped with House of CB for a while now, everything ships quickly and I have never had an issue. I have visited both store locations and have had the best experience. I have never had to contact customer support, until this past week but they were so efficient and so helpful and even sold me (my birthday dress) that was no longer online. I cannot say enough great things about them!
Review by Shwonda2 months ago
Oh I can't say enough about this company.Their customers service was prompt and was very diligent in helping me with my questions and inquiries. Their clothing is absolutely amazing. Love this company. 😊👍