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Review by Mhairi Willstead1 year ago
I'm writing this to save other people the trouble we have had with this company.
We purchased an Ofuro tub and external stainless boiler. The company was very efficient at taking our order and chasing up their money. Communications went downhill from that point.
The stainless boiler has a shocking design fault: when it rains, the flue box in the back of the stove fills up with water which cannot escape, leading to the smoke not being able to pass up the flue and consequently the stove smoking from the front door. I reported this to the company and when they eventually admitted that this was an older design (I only bough this in January 2019!) they said they were entitled to change the design and nobody else had complained!!! Not the most enlightened approach to customer service.... When I asked for our money back / replacement I had to threaten them with reporting them to trading standards in Latvia (using EU consumer protection rights) before they took me more seriously. But they broke off communication when we asked for them to cover the collection/delivery costs of a new boiler, as we are entitled to. We are still waiting....
In the mean time, a 20mm gelcoat bubble has cracked open in the fibreglass lining of the tub itself - a manufacturing fault resulting from careless laying up of the glass fibre cloth used to make the tub. I haven't bothered reporting this. I've just learned that this company offers poor design, poor manufacture and poor service. One of life's regrettable purchases. Buyer beware.
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