I use this service frequently and over time it saved me quite some money on hotel prices. Their customer support is also responsive and helpful.
Review by Melvene Hjertaas5 months ago
Booking reference: 928618442 (Revato)
Made a booking via hotelscombined on their own booking platform, Revato.
I now need to cancel and it is IMPOSSIBLE.
The links on my email confirmation fail to work on ANY device and Revato has no contact details.
My confirmation email says that I can deal directly with the Hotel. THIS IS A LIE! The hotel insist that any amendments are made via Revato.
Hotelscombined are equally as bad. Their only form of contact is by online form. There is no email address or phone number.
If this review is not seen by hotelscombined then my only option will be to get my credit card company involved.
DO NOT BOOK VIA REVATO, you have been warned.
(There is a trustpilot page for Revato, not surprisingly all the reviews are 1 star).
Update: A very good response from hotelscombined below, and, the Revato website does appear to be working now, so thank you (I have updated the star rating accordingly).
However, I spoke with two different members of staff at the hotel that I booked and they were ADAMANT that the booking could not be cancelled by them, only by Revato.
Review by Thermahaus5 months ago
There is some misunderstanding at the booking price of our hotel and HotelsCombined.We were charged more upon our check in without informed.HotelsCombined reply our complaints promptly and looked into the matter.Finally the problem was solved and appreciated they helped.
Review by Bezawit6 months ago
They go above and beyond! Baby Bastien thanks you for the stuffed toy!
Review by Galicia8 months ago
Review by Shabeel8 months ago
HotelsCombined is my go to places for booking accomodation. I rarely find cheaper options on other hotel booking aggregators, moreover I've noted that if one searches for a hotel through Expedia, Hotels.com or other similar websites directly, he or she sometimes will be seeing higher prices for the same hotels compared to if one has proceeded to these very same websites throught HotelsCombined.
However, in my opinion the best thing about the company is how well they treat travelling students. I happen to be a travel geek and am on the road very often during the free time I get from my university. HotelsCombined has a program for students where they can get 10% cashback for bookings that were made through them. Very generous!
Review by Suspirium Apolonia11 months ago
Hi Hotelscombined! I notice that your hotel reviews are few compared to other booking sites. I personally (and I believe most people do) uses online reviews to best compare hotels and determine which one to book. I do hope that you consider getting more reviews on your hotel as I can see how organized they were on your site.
Review by Abdennacer Trikojus1 year ago
I found HotelsCombined trustworthy and reliable as that helps me to resolve an ongoing issue in a professional manner.
Big thanks to Janine who has displayed exceptional customer service skills as you quickly respond to my emails and keep me updated of the process to ensure that I am totally satisfied with the service. I was overcharged and get the money back from a third party website.
I am now confident and will continue using HotelsCombined for my future holiday and from my experience I highly recommend to my friends and relatives.
Well done Janine and the team, great work and I wish you all every success in your future endeavours
Review by ArifB1 year ago
This is not a review, I am looking for your assistance. I received a telephone call today from “DetectaHotel” asking me if I would be interested in selling my timeshare with Occidental Vacation Club. I am trying to determine if this is legitimate. Can you help me or direct me to who can? Thank you. Lori dot Waddell at yahoo dot com
Review by Rumel Muhmand1 year ago
Was looking at a specific hotels rooms, prices listed for a deluxe room was £18 per night for 3 different sites Experia, Zen and Hotels.com and when I click each link the rooms are £24 or £25 each for a lesser room, the deluxe are £30. this same incorrect pricing for the hotel is still there days later.
It's nice to compare prices all on one site but not if those prices are wrong, this seems to happen more and more frequently.
Review by Loudine1 year ago
Fantastic Custumer Service! I had a bit of trouble confirming my booking for a room at The Shang ri La Singapore Via Revato, as the hotel was not replying to my emails. I tried writing to HotelsCombined and it was the right move. I immediately received a reply from Janine, and she was able to contact the hotel for me, and even managed to get a confirmation from them as well. Within minutes I received an email from he hotel. Do not hesitate to use this platform, got the best prices for all of my bookings since I started using HotelsCombined. Not to mention the fantastic after sales. I am in no way affiliated with this service, and I am guaranteeing the authenticity of my review.
Review by Bayartsetseg Fisherf1 year ago
mi opinion sobre HotelsCombined es su cercania a las personas, y la manera de elegir viajes, que son super chulos!
Review by Herke1 year ago
I wouldn't book a hotel without reading reviews and I feel bad that some hotels on your website lacks reviews.
Review by Cortier1 year ago
I have used HotelsCombined numerous times and find the site easy & effective to use. My high rating is because of the way they handle problems - they respond quickly & are very customer focused.
Review by Crafftree1 year ago
I had a problem with my booking. I contacted their customer service and they resolved my issue in less than a day. Will use them again!
Review by Mudjat1 year ago
I contacted HotelsCombined because one of the companies they advertise mis-sold holidays to me. Somebody Ben promised to resolve it in 24 hours, but nothing happened. Poor customer service, that advertise cowboy companies like Skoosh, Stayforlong, Hotelopia. They are not part of ABTA, offer no protection. HotelsCombined cannot be trusted.
Review by Mariangeli Muddassir1 year ago
Easy to use! I found the best price for my holidays.
Review by Vially1 year ago
I started to hear about them on Instagram and it took me to eventually try their product. It helped me to save a few bucks on my trip! Definitely reccommed! Now I compare here before every booking, I didn't know there could be such a difference in prices!
Review by Saxbow1 year ago
Don’t use this site! I have now had to get the fraud team on a booking I made with them. Very dissatisfied as the money came out of my account but no hotel was booked ! Terrible that this company could let this happen. Be careful.
Review by Bigbearuk1 year ago
Fantastic - I needed to cancel my booking but I had lost the email confirming the booking. One quick email to customer service at HotelsCombined proved adequate enough to have a response from them so quickly that the cancellation was easy and carefree. Although I did not use the company till the end I look forward to using them in the future.
Review by Taagamanusina Sharfudeen1 year ago
I’ve had no problem communicating with any changes to my bookings and they have the best deals
Review by Fagoon1 year ago
Easy to understand, great service on price drops
Review by Chupoo Mundito1 year ago
I had a reservation with **el.com through hotelsCombined. **el.com took the money and they didn't provide a room and I had to pay again to book another hotel. Later I asked them to solve the issue or refund me, but I struggled with them for about more than a month but they refused to refund. Eventually, I contacted hotelsCombined and they (hotelsCombined) themselves refunded me with the full amount of the money and they told me that they will deal with **el.com! That was very professional from hotelsCombined.
I highly recommend to book through hotelsCombined because of their commitment and honesty.
Review by Rosemona Vaperson1 year ago
I used to always book using Booking.com until my friend told me to check out HotelsCombined, it is brilliant! Very easy to use and compares all the big names so I can still book through booking.com if the price is cheap but also it gives me many other choices and sometimes there are much cheaper deals on other sites than Booking. All round a great tool to compare!
Review by Xxxxxxxxxxxxx1 year ago
I had a problem - with the SIte not HC, but they have been extremely helpful, supportive and responsive. Wonderful communication and assistance