We received a hotelgift gift card some time ago, but have not been able to use it. For one the website is absolutely horrid, it's slow beyond belief and is misleading at best. If you look for a hotel through their explore option, I believe it just lists all hotels known and not those you can book. For 90% of the ones I've found through "Explore" I could not find the hotel under the booking engine "Book".
Going by "Book" the number of hotels and availability is really abysmal and even then the booking interface hardly works.
I'd say this business focuses on selling as many gift cards as possible and making it almost impossible to redeem them. A very profitable model, albeit not a very honest one...
Review by KMosher Kumalane2 weeks ago
First time using the website- very easy to navigate. Fantastic idea and large range of hotels on board with using the voucher. Will definitely be using again for gifts. The physical gift voucher is a great idea.
Review by Hypothetically Stobnicka3 weeks ago
Excellent - I am a first time user and found the site very easy to negotiate and complete my order. Hopefully it will be just as easy and pleasurable for the recipient to book the hotel of his choice.
Review by Trushal Dasouki3 weeks ago
Quick easy way to give a gift if your short if ideas like me
Review by Lawelda Geide1 month ago
Impossible to book a hotel, ZERO customer service. I’ve been following them on FB and they continue to delete customers issues. AVOID This company
Review by Toro Jerge1 month ago
Simple to use and a great idea
Review by Leelakrishna Daiga1 month ago
I’ve used this company a few times now and it couldn’t be easier! Perfect gift for anyone. Quick and easy to do and hotels to choose from are all excellent value. I will be using this company a lot!
Review by Bafford1 month ago
Easy to use voucher service. What a great present idea!!
Review by Bhumit Pinkriangkrai1 month ago
Fantastic site. So quick and easy to use. Highly recommend!
Review by TravelerFernando Johnstons1 month ago
Ordering the hotelgift was very straightforward and quick! I did notice though that "explore hotels" functions was very slow for me on both desktop and mobile.
Review by Ironmonger Sithole1 month ago
It is great to be able to give the gift of a weekend away without the pressure of picking a date .. Thanks for having gift cards as an option.
Review by Mariolino Batanelo1 month ago
Would have given them minus stars if possible. Bought a gift card for a close relatives birthday. Website shows errors all the time so unable to see what hotels are available. The company’s answer is to email them with desired hotel/dates and they will book manually. Obviously this is impossible as I am unable to see any details. They have refused to refund me.
Also they don’t allow comments to be posted their Facebook page and it’s not possible to send a direct message, wonder why?
Absolutely abysmal customer service. Avoid at all costs.
Review by Ros Mclaggan1 month ago
Easy to use website very convenient
Review by Annette Cross1 month ago
Easy to use, 100's of hotels to choose from and a perfect wedding gift
Review by Tawaina2 months ago
Easy process to purchase an online gift card
Review by Salomien Wintonyk2 months ago
it was super easy to by the gift and the voucher was sent immediately. i chose the the printable version and the output was great. I just hope my cousin will like it.
Review by SHarrison2 months ago
Your website doesn’t work and errors out. No way fill in the fields in the booking form, e.g. check in or check out dates, regardless of browser. Hotel choice very limited in certain cities and much more expensive than through other platforms. What incentive do I have to book with you? Wish I received the gift in a different way - experience might be good for buyer but is terrible for receiver!
Review by Augustc2 months ago
Easy to use, quick service.
Review by Bosiljka2 months ago
A friendly website with a good map of the hotels available. I would recommend adding filters for the map to include the ability to filter available hotels by the amenities available.
Review by MissyTaylor2 months ago
Website is really easy to use and the choice of hotels is excellent. Can't give it 5 stars as I've only just placed my order so we're not even at shipping stage yet! (I ordered a voucher by post to tuck into my daughter's Christmas card.) Great gift for people who like to travel.
Review by Johanneke2 months ago
A very easy and great way to give a gift of a hotel for a special occasion!