Booked a hotel stay only to be told few days later that the price would be substantially higher than what was confirmed in the booking . Never had such a bad experience with any other booking site.
Review by LosPotato MCobb4 months ago
More useful and accessible than other hotel booking sites. Has found me great bargains, will be my first port of call for now on .
Review by Dhim Longdill5 months ago
easy to work with
Review by Misspap5 months ago
he website has a very structural layout and an effective use of images and text that don't distract visitors from the most important content. The website also makes use of blank space to allow web visitors to breath.
Review by Rhiain6 months ago
Responsive and competent customer service. Very impressed!
Review by LaQuinton6 months ago
Rip off - don’t use this site in Europe
Review by Customeralisa6 months ago
The hotel I booked through hotel.info was fine but the listing was written to imply that parking was “included”. Instead the hotel charged a full EUR15 for a single night parking and wouldn't budge. Their excuse was that street parking (not available in the evening when we checked in) would have been free. The person checking us in handed me a parking pass for the garage gate without a whisper of the cost. Hotel.info should be clearer about they require hotels to list parking availability free vs for a price.
Review by Smuj6 months ago
Very good selection of hotels in Germany. So far prices have been good and booking is easy.
I would like to see more photos of individual rooms with a detailed bed arrangement description. I am always looking for 2 separate single beds and often it is unclear.
Review by Doyé7 months ago
everything was OK
Review by Kyrsti8 months ago
The Hotel room was already booked and I had to find another hotel in the middle of the night. Very bad service and miscommunication between the website and the hotels.
Review by Babylyn9 months ago
Totally disgusted by the service of hotel info, I have 7 apartments which I paid £24,000 for yourselves to advertise my apartments on over 300 websites(never happened) then when i decided I didn't want to work with use the lady I was dealing with became aggressive/ harassed me/ logged into my booking.com site and continued to keep closing my apartments over Xmas and New YEAR, total breach of contract and fraud, justline this women's name is based in Brighton, this women is so unprofessional and just out to ruin people's hard earned businesses, I shall be taking legal action.
Review by Olabanana Staedele9 months ago
Rude staff, no desire to help in solving a problem. There are no quick answers, no desire to keep the client. Absolutely indifferent attitude to people.
Review by Nnnnn Maake10 months ago
Thak you Marko.
my reservation number is 125417031.
I booked hotel at 28.03.2019. at 22:15.
Tomorow Hotel send me an email, first asking me to send credit card details like as the Card was not valid (what is incorrect, I contcted a Bank to see if there it is sam problem with credit card, and there was not!), and one minute later they have send me this text:
Dear Sir, We are sorry for the inconvenience. Unfortunately, our channel manager sends incorrect prices to HRS. We can offer you a room, but not at the price booked. Best Regards Grand Excelsior Munich Airport
After answering on this, they gave me a new offer, with biger price!
If it is their mistake, they should manage with it, not costumer!
Review by Mujahd10 months ago
hotel description and LOCATION was a lie service lousy no english reception couldnt accept ANY credit card or USD or EURO ended up walking miles to ATM to get RMB to pay the jerk
Review by Loa Ugly10 months ago
I have used Hotels.de for many years, particularly when booking hotels within Germany. I have always been very satisfied with how they represent the properties listed on their site. Never had a bad experience!
Review by Beccs Detitta10 months ago
Very professional site. They provide good services with respect to the customer.
Review by Charlees11 months ago
Real price / real discount :)
Review by Pato11 months ago
Charged credit card.
Just before my trip to Germany (3 days before) somebody from the hotel I was making booking in tried to charge my credit card in advance. While the advert clearly said that it's not gonna be charged and I can pay for it manually.
Luckily, I didn't put enough money there at that exact moment and money were not lost.
The most crucial thing is that the person tried doing it 3 times.
1. the whole sum of money
2. 1000 euros
3. 500 euros.
To make it clear, I'm sure that it was made from the hotel, because it is shown in the history of my card (in the bank app).
Review by Fiction Hohlt11 months ago
Clear and simple to use website, browsed through the many hotels before selecting the best option for us. Clear hotel descriptions with lots of detail, reviews and maps. Good pricing (compared with other websites). All that I need for short hotel breaks.
Review by LelsJ Arotiba11 months ago
As you can read of many other reviews, I have booked a hotel in India with hotel.info but there was no booking in my name at the hotel. I was luck to call the hotel when I was at the airport. They didn't have my reservation and no rooms available. On my way to India, I contacted Hotel.info 5 times. All 5 times with a different support person. All 5 times I needed to explain my story again. In the end I was informed that I would get another hotel with the same price and category. What they offered me, was something much more expensive with similar category. Then I found another hotel my self and forgot Hotel.info.
Review by Dontien1 year ago
We booked through hotelinfo before reading any reviews on the website. Had we done so, not sure we would have used them but have to say that we had no trouble whatsoever with them. We booked an apartment for a long weekend in UK and all went as expected. Email confirmation with all contact info if needed and email a few days before our visit to tell us info on the city and weather report. All good from our point of view.
Review by Rubylox1 year ago
Someone was using my information to make a reservation and I kept trying to get in contact with them, letting them know that there was someone unlawfully, and without my authorization but they did NOTHING!
I contacted the hotel to let them know and all I can do is pray.
Review by Faust1 year ago
Great features and simplicity to find what I was looking for.
Review by Dijkstra Teutsch1 year ago
reliable and easy functioning and you can reserve in many hotels without credit cards.