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Review by R.B. from North Carolina1 year ago
Guys! This is some Chinese knock off that never worked for me. The alarm and the sensor goes off every hour for no reason. My system does not arm anymore, called the company and they told me that I need a new processor. I purchased the processor and the alarm never worked, they also told me that they were going to replace one of my cameras, after I sent it to them, they said they were not going to replace the camera anymore. I had to tell them to send the camera back, otherwise, they were going to keep it.
DO YOURSELF A FAVOR AND AVOID FRUSTRATION! GET YOURSELF A REAL ALARM SYSTEM; OTHERWISE, YOU WILL REMEMBER THIS REVIEW FOR YEARS TO COME!
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Review by Mark Sawyer1 year ago
I am having a nightmare with Home8 support. I have a faulty camera which did not show video in the app. Their staff correspond in broken English with very poor grammar and clearly consider their customers to be fools. They have sent numerous long winded emails telling me how to rectify the problem. I have followed these to the letter and the end result is that I still have a faulty camera which does not now show up on my app at all. The simple solution would be to send me a new camera but no!!! They are now telling me to go back to the original retailer and go through them. I’ve totally had it with them. Very poor support and quite rude and dismissive at times.
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Review by Cheryl D.2 years ago
Approximately six months ago I purchased an entire Home 8 alarm system (X2). Each system costs approximately $200 each. Eleven (11) days ago the system started acting up and STOPPED WORKING. I contacted customer service by telephone as well as via email. Immediately, I received a pre-generated email/statement that said the office is closed and someone will contact me on the next business day. Again, that was eleven days ago and no one has contacted me yet and they do not intend to.
On the next business day which was a Monday I received an email telling me to take "screen shots of the alarm system being set from your phone" as if to insinuate that I had either not set it or I had done something wrong. I did the same thing the days it did not work that I have done for the previous six months that the system appeared to be working. Nonetheless, I did that and I also updated the ticket status online. For several more days I updated the ticket and provided additional information. I also informed them that I have video and photos of me still in my residence walking around, opening and closing windows, doors and going through my closet and still not one of the alarms either went off or sent me an alert that someone (me) was in my home. There was just no option on the ticket update form to allow attachments.
After multiple emails to them with no reply, I received an email stating that my issue had been sent to the management team and someone would contact me. Once again, that was eleven days ago and not only has no one contacted me. A few moments before writing this review (which I will also send to the BBB, Consumer Affairs and any other agencies that monitor business practices), I checked and the ticket status is "closed". Well, I see how much they value their customers who spend hundreds if not thousands on their system which only worked for me for approximately six months. So much for the "Support Center" for Home8systems.com.
I am not only disappointed in the system, I feel it is my duty to inform others who might even consider purchasing this product to BEWARE that they do not stand by their product nor do their care about their customers. So much for a security system that is NOT secure!!!!!!!
I will be telling everyone who will listen about the shoddy NON service that I received from this company including but not limited to Fry's Electronics which is where I purchased the "product". I hope this helps others so that they will not endure the cost of either this system or heaven forbid having this system and having it NOT WORK when you need it.
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