As a 20+ year customer of Cogeco, they informed me that I would be faced with a $200+ penalty for cancelling in the 11th month of my “alleged” 12 month contract. Apparently changing my router renewed my contract that I never once signed in over 20 years of service. When talking with their rude customer service team they kept making me feel like “Cogeco was doing me a favour by saving me money each month, so I should have known about the contract” so then I started thinking to myself, did I sign a contract ? I asked the customer service rep to provide me with a copy and SHOCKER! They don’t have them on file, it’s apparently a verbal contract.. so i said share the Audio of me verbally agreeing.. they had no audio either.. so guess what.. no contract..
Companies can not lock you into an agreement that they don’t have record of! And telling someone their in a contract when it was never disclosed is a shady business practice
Review by Aleeshyah Aluin6 days ago
I have been with them for years , and with in the last 3 years they have taken away 5 of my stations ?I only watch 8 to 12 stations the rest i don't care 900 stations for who.
Review by Soca6 days ago
If you have a choice of ISPs
This should not be it.
Review by Senga Kismedenova1 week ago
Nothing but absolute nonsense. Cogeco couldn't care less about you as a customer. Any company that has this many complaints and issues and continues to do nothing about it does so for a reason. Reason being, they don't have to do better because Bell and Cogeco are the only game in town for much of us. They provide the worst service imaginable and don't care to change it because they don't have to. They gain your business by default because they have you by the balls and they know it.
I'm contacting a lawyer tomorrow, and I'm not kidding. A class action lawsuit needs to be brought against this company. They steal your money without keeping up their end of the agreement. Unless you complain to Guy Smiley in customer retention who sounds like a used car salesman, they never compensate you for your lost service, dropped calls, missed work deadlines for those of us that work from home, etc. Absolute worst. Ombudsman and lawyer are being contacted tomorrow.
Review by Miiriam3 weeks ago
My boyfriend and I live in Ancaster and went with cocego because they provide the fastest speed in our area, and have been with them since august. As soon as we moved here we've been having constant issues with our internet cutting out at least every 12 hours. We practically have customer service on speed dial (we have called over 20 times), and although they are kind and try to be helpful, it's clear that they have no idea how to fix our frustrating internet issues and the fact that we've called and complained as much as we have and the company has not done anything about it shows that they do not care about providing adequate internet service. I work from home and my job relies on having a stable internet connection and cocego is seriously affecting that. As soon as Bell has faster internet speeds in our area, my boyfriend and I are switching immediately. I have never had internet service this terrible.
Review by Beagtroll Fenq3 weeks ago
Cogeco, you need people working for you, that know exactly what the problem is.... not looking in a manual, and trying to give you the answer they think you want to hear!
How hard is it, to hire someone that you can properly train?
You have one of the worse customer service representatives, it certainly does not do your company any justice. - I know, I am paying this months bill, and dropping you as my provider and going elsewhere...…..
Review by Barcards Poncin4 weeks ago
I am happy with the internet. They left me with an incorrect password for the wifi app, but we were able to figure it out with the phone rep.
Review by Crystalen1 month ago
Recently switched all my three services to Cogeco and couldn't be happier. They have met and exceeded my expectations, cost efficient, pleasant and polite service and quality of service!! Thank you all, the polite and patient lady at the call center to the gentlemen who hooked everything up and ensured my closed captioning worked!
Review by Allthegoodusernamesweretaken Almassad1 month ago
Cant give negative star so one will do. They will shut your cable off without notice and then tell you that you are behind on payment..so have prof. Even if you have prof of payment they will tell you that you owe twice what you bill is worth. Do yourself a favor and avoid this company if you can. Dont believe. me try it for a few months.
Review by NYmom1 month ago
Customer service is simply Awful . Employees are just plain rude and interrupt you while you are speaking... Internet service is excellent. Phone service well somewhat basic and yes worst Television channel lineup with no TURNER CLASSIC..Welcome to Socialist 3rd World Canada... Cogeco Management office that simply does not care. I have no issues with the hard working technicians who have to work with this very difficult company. Its time for Rogers to come to St. Catharines...
Review by Bafford1 month ago
Agree with the last person, customer service people are rude,
a have had several younger sounding ladies that are so rude and indifferent, should not be in customer service...if you get Kate in customer service, she might even be a "supervisor" hang up because she is brutal. Tech dept seems much better, they know whats going on for the most part
Review by ChristineLap Campoz2 months ago
We just upgraded our internet on Wednesday and our internet is intermittent and even off randomly. I spoke to customer service (Muhammed /apparently agent number 51115) who has told me that the problem with the new modem is due to a software issue and there is NOTHING he can do about it. We had our new modem set up two days ago...how can you install something faulty????? and how can you instruct your agents to tell customers there in nothing they can do until the software if fixed (on the 27th October if we are lucky) and that no SENIOR MANAGER can be requested because they do not want to waste thier time explaining something that the agent has already explained. NOTHING COGECO CAN DO OTHER THAN WAIT UNTIL THE 27th when issue with software hopefully resolved.. So far I had to go to the modem three times, unplug it, plug it back on so we can internet. Imagine 10 full days of this.
COMPLETELY AND UTTERLY UNACCEPTABLE!
Review by JimyD2 months ago
Horrible service. New to cogeco they disconnect your service when you are $16 short of payment that I made online. Rude staff unprofessional. Don’t change your service to cogeco. I’m going back to my teksavvy service .
Review by Engkin2 months ago
I recently upgraded to the 1GB Fibre and it is terrible. Wifi drops, and when it is up I usually can’t send a text. My wired connection speed averages around 90 mbps, I had the tech out, he installed wifi extenders (bandaid solution) and my wifi is still worse than it was when I had the 120 mbps service. The issue lies in the cheap modem/router combo they use, a product made by Hitron. Sadly less than two weeks and I’ll call them again to downgrade to the 120 mbps to upgrade my speeds and wifi. Save your time, money and frustration and avoid the 1GB fibre service from Cogeco.
Review by Wiiam2 months ago
Pathetic... moving, set a cancellation date, they cut off all services 2 weeks early. Customer service couldn’t do anything to turn services back on... no tv, no internet, nothing.
Review by Alonia2 months ago
I checked my bell internet speed - 28 mbps - when my contract was up and called to see what offers they had. The “better” tv package plus Fibe 25 speed unlimited use Internet was 195 plus tax including the hbo package after 6 years of being a customer. I was paying 155 plus tax previously. 195 plus tax was their final offer and they were not very pleasant to deal with until I was cancelling.
I called Cogeco - I got 1gb unlimited Internet, basic tv plus 40 channels and hbo/crave for 153 plus tax with 2 TiVo. This was a promo for September 2019 on a 2 year term.
Install was on time and professional. My Internet is at 500 mbps average throughout my home (yes!) and I am happy. Tv is the same but the channels are not as organized as bell. I can access my tv remotely on my iPad like bell - huge plus!
We will see once the 2 year term is up but I am happy to support a local employer and the quality of the Internet is better - tv is equal. I am in an older area so that may be a factor with the cable updates in the neighbourhood.
Review by Carethar2 months ago
If I could give this company zero, I would. Can't wait until you go bankrupt soon, because there's no way you're going to stay afloat in this industry with your abysmal services and customer dissatisfaction.
Review by FreemanWhite McTarsney2 months ago
Although Cogico's service is good, their pricing is not honest, to say the least! After just 3 months of myb12 months contract the price went up $5. They explained that their contract does not guarantee the price they stated in my contract, only the savings! Another words, they offer you $15 saving on Internet for 12 months, but than will raise the prices every other month!
That's simply cheating! And they will charge you steep fee if you disconnect early. That's not the way to keep customers. Cogeco, you suck!
Review by Kdru2 months ago
One of the worst service providers iv ever known!!! BEWARE!!!!
Review by HellenD2 months ago
Horrible experience with the install and auto updates of the TiVo cable tv. Constant technical issues. Several calls and one tech visit and still spending hours trying to get the equipment to work
Review by Gerorgina2 months ago
I was told that the receivers for the TV were wireless (meaning all that was needed was power) and when the installer showed up he wanted to run coax cable all over my house. I was told to call customer service and discuss, the tech said he would wait, customer service told me sorry and I said just go ahead with the internet. So I went to instruct the tech to just install internet but he took off......What a mess of a company......
Review by Chocka2 months ago
If I could rate this joke of an organization 0 I would’ve. 6 months of service that did not work properly. Internet would reboot multiple times daily. Had over a dozen technicians try to resolve the issue with no success. The most recent 3 technicians stated they “ran out of time” and had to leave. One of them even took my modem leaving me with no equipment! Do yourself a favour...regardless of pricing DO NOT choose Cogeco
Review by Françoiss2 months ago
Friday night October 18, 2019 I spent 40 minutes on the the phone with a Tier 1 Tech support agent with Cogeco. This agent has been with you for a couple of months. He advised me that there is a known firmware backend issue with Cogeco with the 3.1 Docs that carries a 360 ⬇️ 330 ⬆️ . This firmware was discovered in June 2019 and they have been waiting for the manufacturer of my 3.1 Docs to make a solution available so that the service I have can improve to 100% and normal again. Not once in any of the many calls that I have made to you since August 2019 (as I have been having audio connectivity issues), have they ever informed me that there is a "known issue" with my internet modem that is the cause of the buffering and lost packets in audio connectivity, dropped calls, interference, choppiness where my friends can only hear static and every third word I say! NOT ONCE! So much for honesty, integrity and overall communication on your end. I feel like I have been talking to a brick wall. I have had consolidated services since 1990 and this is how I am treated? Yesterday morning having to call back as Tier 2 only works until 9 PM EST and wasn't available Friday night when I called in for an escalation or modem swap, I spent another 4 hours + with Cogeco Tech Support between Tier 1 and Tier 2 on the phone with a few dropped calls. You still refuse to take ownership for your mistakes. What will it take for you as a whole to learn that communication is key in any relationship? You would come out on top when you admit that there is a problem and it's your fault. You expect us to honour our end of the terms and conditions yet you feel that you can "Jack" us around and it's simply okay? I've been having audio connectivity issues since September 2019 and i have called as you are my ISP service no one else. All you've done is point the finger. Without the internet with the ⬇️ & ⬆️ speed that you provide I cannot do my work successfully.
I called to trouble shoot with you when this started. I have spoken to you on all levels with transparency, you claim that you have done the same! I am beyond frustrated and so disappointed. I have been blamed for breach of Terms and condition because I'm using my ISP for work from Home purposes aside from personal use, which I advised you that I as one person ONLY needed a fast high speed fiberoptic internet, when I initially spoke with your sales team in January of this year. It's not my fault that your sales Reps are greedy and selfish making it all about the commission and not about the customer's needs. Why else would I leave MNSI? I support local family businesses for this reason. I had no problems with MNSI & their tech support is flawless. I am waiting patiently for them to bring fiberoptic to LaSalle, Ontario. Where Cogeco is concerned, I am advised that the best option that you can provide now 4 months in is to swap out the defective modem for one that is older as the one i have is not even a year and already has a known issue. By having to swap it out, it will break my commitment and increase my service fees by $7.00 per month. I was offered a 3 month credit on the $7.00 difference, by Tier 2 and 2 weeks of TV credit as well because Tier 1 had offered only one month credit towards the internet based on inconvenience, where I feel you should be giving me three months and my lost wages of (30 hours) on top of it since I called initially in August and now 3 months later because I am fully aware of the known issue which has been the problem all along, now you are giving a good will credit? You can't see reason for why I deserve more? I feel like I am getting the short end of the stick here as the difference of the downgrade to a 130⬇️ 110⬆️ from a 360 ⬇️ 330 ⬆️, which will cost me more, and this wasn't even my mistake. Had Cogeco been transparent from the beginning rather then hide the information, and hope we as customers wouldn't notice any differences, then I could understand but I don't as your selfishness infuriates me. Not understanding why you as a company knowingly hide the fact that this is a huge issue and then act like nothing is wrong and furthermore also blaming your customers for breach of terms of conditions. Unacceptable. You don't even deserve one ☆!
Review by Qow2 months ago
Cogeco is a rip off company they doubled up all (3) for my accounts and said I have always carried a balance (wrong ) should’ve said I’ve never carried a balance and I have a paper trail to prove it and I refuse to pay double the amount on the bills and I fight with them every time and now I can’t even get into my accounts online .
Review by KChisolm3 months ago
I cancelled a while back and have been trying to send the modem back. I'm unable to do so until they send me the shipping label which they havent. Everytime they say they have, they've sent a peice of paper with instructions on how to pack it. I have everything ready to ship out but it's on them now, also they wont stop calling me to see when I'm paying for the modem or returning it. Really not happy with the service.