Holland At Home Reviews

DO NOT USE THIS COMPANY TO ORDER BABY FORMULA!!!
This company is a total scam and has awful customer service that never replies to you!
I purchased 4 boxes of Omneo Comfort 1 plus shipping to California on March 13th! I waited over a month for the product to be delivered. I contacted the CS multiple times and had no answer on the status of what is going on with the baby formula. I filed a claim through PayPal as well! Finally I received the package on April 29th and the content of the package was completely destroyed! All the boxes with baby formula was cut and spilled in the package. I assume that Customs did it and destroyed the boxes with baby food! I can't use them since all is open and someone touched the food also it's spilled everywhere in the package box.
I requested a refund through PayPal! Now Holland at Home is stating that I should ship the package back and once they receive it I will get a full refund of 120 euros! Shipping back to Holland at Home costs $80.00! Well usually when you wait that long and the product that you ordered is damaged a good customer service should provide a prepaid shipping label and a full refund! I am not paying again for shipping of damaged goods that I waited for over one month!
This company is a scam! Don't ever use them!

DO NOT USE THIS COMPANY TO ORDER BABY FORMULA!!!
This company is a total scam and has awful customer service that never replies to you!
I purchased 4 boxes of Omneo Comfort 1 plus shipping to California on March 13th! I waited over a month for the product to be delivered. I contacted the CS multiple times and had no answer on the status of what is going on with the baby formula. I filed a claim through PayPal as well! Finally I received the package on April 29th and the content of the package was completely destroyed! All the boxes with baby formula was cut and spilled in the package. I assume that Customs did it and destroyed the boxes with baby food! I can’t use them since all is open and someone touched the food also it’s spilled everywhere in the package box.
I requested a refund through PayPal! Now Holland at Home is stating that I should ship the package back and once they receive it I will get a full refund of 120 euros! Shipping back to Holland at Home costs $80.00! Well usually when you wait that long and the product that you ordered is damaged a good customer service should provide a prepaid shipping label and a full refund! I am not paying again for shipping of damaged goods that I waited for over one month!
This company is a scam! Don’t ever use them!

Update on my original review:
Holland At Home customer service contacted me. They will investigate the whereabouts of the package (3 weeks still not delivered and says “origin post preparing to ship”. Obviously, at this point it is out of their hands and they have to suffer bad reviews from frustrated customers like myself. So, it is fare to say that the company could be a 5 star company if they would use a reliable form of delivery. They did dispatch my order the very next day after it was placed. I still will not buy in the future because I simply can not wait so long for my order to be delivered if it ever will. Please note, the shipping to USA, maybe it is different to EU.

*****
I have ordered baby formula over two weeks ago and the package has been “in transit”. I did contact the company, they say they sent it and it should arrive soon but also can be longer due to COVID19. I ordered something else from Europe and it is already here within 2 days. My only hope that it gets here. Just really frustrating and will not order from them again. Do not recommend and i wish i read the reviews.

a company that doesn't assume responsibility for the shipping of the products that they are paid for, is not worth being trusted. I ordered many times , formula for my baby and I knew that there would be a delay since they use post NL. what I don't accept is the fact that they refused to refund once is not delivered on a date past on what they say ,and once the shipped items were lost. they will refund you once the investigation concluded. shame

great service

It has been a frustrating experience to get my order to go through. I have tried to place my order 3 times now, but it seems to get stuck in the computer system. My payments go through easily, but the order never gets sent. This third and last trial I have already waited one month, and still my order is "in processing". I contacted customer service twice already, and they said there has been some problems with the item numbers being changed in their system and items running out of stock, but if there were problems, they should have contacted me to let me know. I ordered milk formula for my baby and anticipated waiting less than 2 weeks, so I didn't count on it taking more than a month (and who know how long it will be by the time the package actually arrives). It is a pity because they have great products that I would love to order (and receive!), but this experience has been so frustrating that I will never order from here again.

No guidance for products
I bought a chain protector, but they couldn't explain how to use it, nor could they provide any instructions or manual. This means that the product is useless and my money wasted.

I have been unable to find Ouwe Jongens cheese in the states. I was ready to give up the search when I searched the Internet for it. Ordered a 1000 gram chunk from Holland at Home.
The online processes worked well. I was notified when the product shipped, but not given a very good idea of when it would be delivered. It appeared on my door step in about 10 days.
Shipping was a little pricey, but it was fun to get reunited with this cheese.

Excellent Customer Service and all the Dutch Goodies you could want delivered to your door in very fast shipment times,, also at a very low cost.. Fantastic!!

I was quite skeptical by the Holland at Home claim that they would deliver my purchase by postal mail delivery within 7 to 8 business days. They not only delivered on their claim but the package was extremely well packed since it contained a 1 liter bottle of liquor. Based on this one transaction, I would certainly highly recommend this company to anyone.

I would recommend this company to everyone. They are highly professional and very helpful.

I've been living in UK for 15 years and could only get some dutch shopping in when visiting family. With Holland at home I can now have my little dutch pleasures more often. They got a good range and shipping is more then reasonable and very quick. Wish I knew about them much earlier.

I discovered Holland at Home some years ago now & can honestly say that they are such wonderful people. A lot of my childhood was spent in Holland & since the passing of my grandmother many years ago I no longer get over to Holland as much as I would like; Holland at Home have enabled me to get the products I miss from my younger years. The staff have always been very helpful when I have had any problems or queries. Thank you so much everyone at Holland at Home & Happy 10th Birthday & I hope your business continues to grow & supply those people who miss a bit of home ☺

[email protected] is a lifesaver for Dutch people and others who love the Dutch cuisine and can not travel to there all the time. You have almost all any dutchlover would like. Everyting is shipped without breakage and to a really good shipping rate. Thanks for making our lives easier!
Groetjes M&E :)

I use Hollandathome to buy haggelslag. I live in England, but have always loved this bread spread since the first time I visited Holland. Hollandathome has the best prices out of the different online shops I could find to sell this item, paired with the best shipping.
Shipped quickly, with tracker, arrived sooner than expected and was very securely packed. 5/5 :)