Super support, incredibly efficient, friendly and respectful.
Although my case actually takes a lot of time, it was solved in such an incredibly short time. Remove 2fa fuse (dissolved in 3 working days)
Great respect for this achievement!
Review by Bozomala1 month ago
I have been scammed by crytohitbtc.com (cloned site to hitbtc) On 20th september i was contacted by facebook messenger to ask to trade 300 btc for 3,500 profit by a scammer called Natalie Bitcoin being such a fool i went ahead.
During the days of trading i was asked to pay fees from 210 usd 390 usd 490 usd in total i was paying fees for a profit of 6202 made with hitbtc and had a account manager going by the name of james who talked on watsapp, now had no profit paud or balances and clearly looking i have been frauded by hitbtc and this fake website attached crytobitbtc.com they are asking for more and more money claiming Hitbtc has 1200 in profit but have paid several release fees and advised in email spoofs "this is last payment plese claim on hitbtc profit now will pay into cryto wallet in 15 mins....to nothing received, more demands on fees and higher fees
Im am now looking at legal route. Since im based in the Uk and this cloned site which is in your company hitbtc is not regulated with FCA in the Uk
Looking for help on this matter
Review by Albertson1 month ago
Nexo and their wonderful Team did tell me first about HitBTC. The only thing I hate:
Why didn't they tell me earlier! 😉 I could have safed so much money💰 ,because the fee is so unexpensive, not worth to mention. Before we used expensive changer like Changelly to get our NEXO Token, but now only with HitBTC👍👍👍 BankofBitcoin.de loves it😘📈🍀💱💵💶💷
Review by EmisG1 month ago
I lost my phone and couldn’t access my account due to lack of 2FA verification. I contacted the support and they were very helpful at helping me out. Though, the task to send documents and other information was tough, it’s very important and very logical to do that so as to make sure it’s the actual owner of the account. Thank you!
Review by Njeriu Starring1 month ago
I usually enjoy trading the bulk of my coins on this platform. But honestly, bitcoin trading can be very difficult to master and practice daily. It's imperative to find a lasting solution to this major problem, guarantee a steady residual income and save more time through the use of auto trading softwares. It works in both forex and crypto markets. You can find some genuine ones at Cryptominer Solutions Shop and a few other notable crypto shops. You can't be wealthy until your money starts working for you.
Review by Sobhana1 month ago
Very competent support and incredibly fast in problem solving.
Review by Niccheri Besarat1 month ago
The reason why I rated this exchange at the two star level is because it is like all the other exchanges. A trader feels very ripped off when they send in a small amount of a lower priced coin or token and they can’t even withdraw them because the fee is higher than the amount of the tokens. Could you please change that and let traders pay with BTC in order to withdraw their smaller tokens? Otherwise those coins are stuck on your exchange until there is a bull run and these coins or tokens go up in price.
Right now I have two utility tokens that I cannot withdraw because this exchange is going to end up owning all of them or owning most of them. This is not right. I sent them in on good faith that I could withdraw them after trading them and I can’t do it now. I would be more than happy to pay the fee in BTC or ETH if I could withdraw them without forfeiting most or all of my smaller tokens
Review by Jonathan1 month ago
Excellent customer service. Almost immediate response.
Review by Verstraten Meirosu1 month ago
HitBtc Is Great, To Be Candid. I have no hesitation in recommending it to anyone, any day. the support team is awesome and the exchange is well design and friendly, but i still believe, there is always room for more. in other words, it can still be better.
Review by SaharaJ1 month ago
Scammers !! they stole 15K dollars from me they requested docs I sent them everything. Everyday I was adding some stupid documents but they did not unlocked my account !!!!
Review by Hegymegi1 month ago
I am a new user on HitBTC
If you have a problem on HitBTC, the support will not help you.
I am waiting more than 48 hours for an answer, and get nothing.
On other trade platforms usualy it takes from 10-20 minutes to get an answer from support. Here nothing.
No support at all
Ticket numbers: #464094, #464143, #464145, #464169, #464322, #464329
Review by Mofarj Cirni2 months ago
Excellent support,fast warm answering and care for customer security
Review by Samarjeet Fahmida2 months ago
Customer support was responsive, interface was clean.
Review by Princilla2 months ago
HitBTC has best support!!! Thank you so much. I lose my smartphone and google 2FA as well. Now I ask each website to reset my google 2FA. HitBTC is fastest in response.
Thank you very much!!!
Review by Xerona2 months ago
Managed a couple of affiliate links for them, this means that they need to pay me for the business I bring them.
I managed a couple of links, put some time & money in generating traffic (between $2-3k), generated a lot of new customers and *boom* their affiliate program went "under construction". It's been almost 1,5 years now and it's still under construction, their support department keeps sending me polite answers on my requests for status updates telling me it's still under construction, but I think they don't want to pay up or something.
Wouldn't recommend them for the reason above, if they treat their "suppliers" this way they won't treat customers very differently.
Will update this review of anything changes.
Review by Niuniu2 months ago
I have been using the platform for approximately 2 years and I have not had any problems.
The times I've had doubts have also helped me by telegram
Review by Riquan2 months ago
The reset of my 2FA setting was user-friendly, very responsive and contained a high level of security awareness.
Review by Nyleeche2 months ago
My account was temporarily disabled for transfers, pending KYC validation. The process was straightforward and in 48 hours the problem was solved.
Review by Meijinkage Dynatos2 months ago
I like to work with HitBTC, support works well, always answers quickly, tells me what is not clear, I advise everyone.
Review by Incandescent2 months ago
Great encryption platform and support are great congratulations for the great work.
Review by Elsan2 months ago
The verification was quick and whitout any issues.
Review by Casiopea Oladunni2 months ago
I confirm blocking accounts and demand verification,they do it against their own regulations deliberately delay the payment of money.I'm going to Bisq, I'm fed up with swindlers from stock exchanges
Review by Lres2 months ago
I got locked out of my account and they have so many steps to get back in it its wonderful to know they take security seriously and the people that helped where really nice I 100% recommended this site to anyone people are grate and if you ever need help they will get to you as soon as they can best site I've ever used !
Review by Mackard2 months ago
Hitbtc are frauds, blackmail extorting personal information and blocking funds,they demanded verification from me and blocked my money for a month,I've been playing on their platform for 4 years-one account,there is a bad happening, stay away from them, they have problems with financial liquidity