I recently bought some cheap RGBW LED strips from another retailer and was disappointed with them in every way - the colour consistency and brightness both were a let down.
I was nervous about spending so much money to buy the equivalent item from Hiline but after seeing the other positive reviews I bit the bullet. I am delighted with them - they are exceptionally bright, have excellent colour rendition and uniformity, and have transformed my living room. I will only be buying this brand in the future.
Delivery was also very quick - next day even though I just went with the free delivery option. Thank you!
Review by Khuloud Garthright2 years ago
Great product and easy to install, the strip lights have totally changed the look of our kitchen. Great customer service, too, I can highly recommend them to anyone.
Review by Jimme Groft2 years ago
Got let down by another company so gave Hiline a call at about 4pm to check if they had what I needed in stock before I ordered. Spoke to a friendly advisor who promised to call me back within a couple of minutes to check physical stock. Called back to confirm availability and said that if I ordered in the next 10mins, if their courier hadn't already been, she would get it dispatched that day for next day delivery. Amazingly and beyond my expectations, everything arrived the next day around 11am!
Installed the RGBW strips and they went up super easy (adhesive on them is much better than most other products I've used in the past) and they looks superb.
Review by ChangSik Sendzimir2 years ago
I recently ordered several rolls of RGB+WW 12mm LED strips to be installed. I called the support team to get advice and spoke to Oli about products and how to install the lighting and Oli was a massive help.
The delivery was fast so over all I am very impressed with the Hi Line service and the high standard of the products.
I will shop with Hi Line Lighting again soon.
Review by Jnice3 years ago
I was delighted with the quality of the product and Polis' helpful technical support. My order arrived the next day with no hassle. Will definitely be using HiLine again!
Review by Jex3 years ago
We had trouble setting up our LED lights so phoned Polis for help and he was amazing after an hour on the phone i was still unable to connect my phone to the lights wifi and LED controller so Polis sent me a remote control and another LED controller which arrived next day at no charge to me so today i phoned polis and after half hour we got the remote working and then the phones through the easy lighting app, polis was absolutey fantastic and so patient and not once got angry so glad we got it all working now and it looks absolutely fantastic in our bathroom - i would highly recommend not just cause of fantastic service but the product is 1st class (waterproof nano white and coloured stripes) - thank u Polis u where fantastic - Steph Lower xx
Review by Marylyne4 years ago
very fast delivery and product as stated
Review by Lendy4 years ago
As a Lighting Industry professional myself I have to wholeheartedly recommend Hi-line Lighting for service and product quality.
It is my intention to continue dealing with Hi-line
Review by Glauber4 years ago
The team (Polis especially)were keen to help with information & assistance with this purchase. Polis recommended several options & even on checkout changed one item to make it cheaper. Excellent service & quick delivery, all in and working.
Review by Shays4 years ago
Really pleased with the service - I sent a rather rambling e-mail asking for advice and received a detailed response pointing me in the right direction. Delivery was quick and the items very good quality.
Review by Wellon4 years ago
Helpful and fast!
Review by Yuolonda4 years ago
Products as described and of high quality. Very friendly and knowledgeable support.
Review by Besrat4 years ago
Bought several things from them after spending quite a number of hours pouring over the website for information.
One item came damaged but was quickly replaced (FoC).
Review by Thorsten4 years ago
As of yet we haven't installed the LED products however my experience so far is second to none. I called on Friday, quite late close to 5pm as I had some questions before I made my first order. I spoke to a technical gentleman who talked me through each component and advised which would be best for my project. I made the order as he spoke to me. Everything was made very simple and the costs were very reasonable for each part I needed. After the conversation I finished my purchase on the easy to use fast website. I couldn't believe my eyes the next day when my order arrived... I wasn't expecting it until at least today. Everything I needed was neatly packaged into one box and I had downloaded the online Pdf instructions, together with my notes I made Friday I am now very excited to instal my LEDs. Thank you very much. Excellent customer focus.
Review by Moncef4 years ago
No issues and supplier has good knowledge of led components
Review by Wylly Teig4 years ago
I spoke to Polis about a DMX LED strip installation I was working on and received great advice and a quote within an hour. Goods ordered and delivered quickly. These are high quality products manufactured by a company that know what they are doing.
Review by Senada MacGibbon4 years ago
Really quick, clear and helpful response to my inquiries. Website easy to use and products arrived quickly.
Review by RecoSports Steinman4 years ago
Great service. Would definitely use again.
Review by Franko Yohannan4 years ago
I have yet to buy the LED strips from Hi-Line, but I have been in constant contact with them regarding the technicalities of installing an LED solution in my Kitchen.
I can not fault them, in fact quite the opposite, as they have been fantastic in their continued email/phone support to me, which as a non-electrical person has been invaluable in ensuring that when I do buy the lights, I feel confident that everything will work together.
If you are uncomfortable with soldering and connecting up LED strips, pass your measurements onto them and they will take all the hard work out of it by doing that side of it for you.
I have no hesitation in recommending this company, superb support so far.
Review by Arj RatiRam4 years ago
Excellent sales advice and assistance from Polis who listened and then organised all the necessary products for my project and posted them to me. Prompt and courteous and very easy to deal with. Very impressed.
Review by Lateef4 years ago
Very helpful advisor on the phone followed by a detailed email advising us on which products best suited our requirements.
Review by Alhassan4 years ago
I bought some LED Strips for a home project and after some extensive research bought from hiline Lighting, as from the spec it looked like a good quality product! The delivery arrived on time and when I got stuck with installation the after service support was fantastic! No automated system, got straight through and has some professional and friendly advise. Thank you Hiline, and well done!
Review by CountryGirl4 years ago
I purchased some LED RGBW light and drivers from HiLine and requested that the led strips be cut to length and attached together with length of cable. This was done as requested and then as I needed the light next day, they were shipped at companies expense.. Polis responded to all my queries promptly and kept me updated on the status of the order.. Defo will return back for next purchase. Ohh and the lights are superb too..
Review by MacMike Emenike4 years ago
Rang with an enquiry which turned out not to be straightforward. I was referred to a technical guru, who could not have been more patient and helpful and sorted out my issue in record time. Not just an online supplier. Thank you.
Review by Shivjit4 years ago
I've been trying to find sensibly priced tristar led colour changing bulbs for a long time.
I needed 2 to replace winter casualties in our garden lighting - problem solved with no fuss and excellent comms thanks to hiline!