THE WORST COMPANY EVER! Gatekeepers literally refuse customers access to tech support. HORRIFIC! DO NOT BUY THIS CRAP from CHINA that can spy on you using the products you buy from them! 10 - TEN PHONE CALLS and HORRIBLE people refuse to allow access to tech support for the equipment they sell TO AMERICANS! AMERICANS - BEWARE! DO NOT BUY unless you know how to REINVENT THE WHEEL ! HORRIBLE HORRIBLE HORRIBLE COMPANY - ZERO TECH SUPPORT! We are property management company and cannot get support!
Review by Kianna3 months ago
I can't comment on the products of this Company as I was prevented from purchasing any by the Hikvision UK Receptionist.
I had submitted an enquiry for information on a particular CCTV problem and requested their recommendation on the best products for that situation.
The Receptionist simply sent a link to their Distributors stating "we do not sale[sic] from here".
** What good are Distributors if you don't know what to buy?**
I responded to the Receptionist, pointing out it was product advice I required, nothing to do with purchase.
This time her response was simply to point to the "Products & Learning Support" section of their website. (A sort of "Go figure it out yourself" approach)
(a) Does she think I hadn't already viewed the products, which might have something to do with my now requesting further information/advice?
(b) Would it have inconvenienced her that much to have put me in touch with a Product Advisor ??
I'm just glad my Company's success/failure/future is not determined by ineptitude or laziness.
Review by Rajiv5 months ago
poor customer servixe in lahore pakistan their distributor are worst in lahore pakistan never installed a camera
Review by Dintydoll6 months ago
Don't buy. When you want to connect to a Hikvision base, their software on Mac and PC are slow and they aren't optimized at all. it takes all the resources of your computer. Before, there was a plugin for Firefox and Safari to display the camera in your web browser, it does not work anymore on mac and pc. The only solution to make it work pretty well would be to use the old internet explorer. However microsoft asked to stop using microsoft internet explorer (in favor of edge).
Hikvision does not provide any updates for anything.
Review by Ieftine6 months ago
La prima cosa che si vede in un prodotto elettronico è la qualità e questa telecamera forse forse è anche una discreta telecamera, ma la seconda cosa è il servizio di assistenza che c'è dietro ad un prodotto e qui siamo proprio a zero. ZERO perchè non c'è assistenza. Mi serviva il manuale d'uso in quanto la telecamera ha 2000 settaggi e volevo quanto meno capirli, sono andato sul sito ma il manuale non è disponibile, ho provato a compilare il form per richiedere assistenza ma la pagina mi dava errore, ho provato a chiamare niente, ho mandato una mail e niente. Ho contattato il venditore (amazon) per chiedere aiuto a loro ma anche loro non hanno ricevuto risposta al telefono. Finalmente, dopo aver mandato una mail all'assistenza Inglese e cinese ho ricevuto questa risposta: "Dear customer，
Sorry to tell you that amazon is unauthorized purchasing channel. Please kindly turn to your seller for help." Cioè Amazon, che è il venditore, non è un canale autorizzato.... non è che mi hanno risposto inviandomi il manuale, no mi hanno scritto così. Sinceramente non so come definire un'assistenza del genere. Attualmente Amazon ha circa una ventina di pagine di materiale della hikvision in vendita, che dire, AUGURI a voi!
The first thing you see in an electronic product is quality and maybe this camera is perhaps also a decent camera, but the second thing is the assistance service that is behind a product and here we are just zero. ZERO because there is no assistance. I needed the user manual as the camera has 2000 settings and I wanted to understand them at least, I went to the site but the manual is not available, I tried to fill out the form to request assistance but the page gave me error, I tried to call anything, I sent an email and nothing. I contacted the seller (amazon) to ask them for help but they also received no answer on the phone. Finally, after sending an email to the English and Chinese assistance, I received this reply: "Dear customer
Amazon is unauthorized purchasing channel. Please kindly turn to your seller for help. "That is, Amazon, who is the seller, is not an authorized channel ... it is not that they answered me by sending me the manual, no they wrote me this way. I honestly do not know how to define a assistance of this kind. Currently Amazon has about twenty pages of hikvision material for sale, what about, WISHES to you!
Hikvision is rated 1.0 based on
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