even though the prices look tempting it is NOT worth it.
they customer service is not bad, its INEXISTENT.
i tried calling 3 times, sent 2 contact forms, wrote them on facebook as well...NO REPLY for 5 days now.
i orderder a bike frame, in stock, paid for it, did not recieve anything, the ammount is taken from my credit card nevertheless with no way to contact them.
hopefully i will not have to pursue legal action against them and this will be sorted magically somehow, but not to repeat myself do NOT recommend this to my worst of enemies.
it's 2019 and ad we have still these shops that appear to have good prices and you pay 30 euros for shipping that's untrackable, no reply from nobody and your out of the money till god knows when...
DO NOT BUY FROM HERE
Review by Daysie1 month ago
Pimp your bike with high quality products at an acceptable price. You might have an idea to customize your bike and with some luck you find the manufacturer offering in his catalogue the thing you want in the right colour with all the small parts you need (separately vended of course). Having made up your mind, one big issue left: find the internet store that offers you what you want.... If the vendor is listed in the catalogue of Hibike, you'll find the whole gamma at a really low price.
Review by Nagel Derrow2 months ago
great choice and not that expensive! Fast delivery!
Review by BarbaraWerner2 months ago
Fantastic prices and superb service
Will be recommending to all my friends
Review by Tedez2 months ago
Terrible service. Never got my item. Waited 30 days. At some point after numerous complaints I got refund. Do not recommend.
Review by Nkelove2 months ago
Whenever I'm finished browsing other German online bike stores, I check out HIBIKE and ask myself why in the hell do I even bother with others. Any item I find elsewhere is usually at a better price here. I guess other stores might have a more user-friendly interface that looks nicer. If they could fix this, hibike would be my main stop.
Review by JKnight3 months ago
easy way to order using a smartphone 📱
Review by Scubagirl Skjernaa3 months ago
I saw an interesting wheelset on sale, but the default sets online did not meet my needs. I then enquired by email if it was possible to order the required wheels separately at the price of the set on sale. I got a reply very quickly and was able to get the wheels I wanted for a great price. I was also instructed on how to proceed with the order and how the price difference would be handled. Delivery was prompt and accurate. Everything went smoothly and I will certainly order from Hibike again.
Review by Mayerly3 months ago
Best price for most of product.
Good an flexible sellers.
Review by Thankful4 months ago
Always the best value, and great guys in the shop too. Great to find a good value, friendly local bike shop
Review by OneEyeJax4 months ago
Great omnichannel experience thanks to complete integration of webshop and outlet. On top great selection of brands!
Review by Customm5 months ago
very good experience every time I order from Hibike. Thanks
Review by Lazydaisy5 months ago
Hello, on the 9th of june I ordered and payed for an oneal protective shirt.
Never had any confirmation on this order, what is worse, i tried to ask for information about my order. Not even an answer.
No feedback whatsoever. After more than a month i m starting to worry.
Review by Nawale5 months ago
Good website and great ordering process! They will get 5 stars if the delivery will be fast and without a problem :-)
Review by Vrajlal Hirby6 months ago
user friendly ebike shop. Their price are reasonable and shipping cost as well!
Review by Kumudha6 months ago
Review by Sinia Cunty6 months ago
Would and will buy again!
Review by Rouchka Burmann6 months ago
I like the design of your website. You offer well priced bicycle accessories with very reasonable shipping.
You also have a very good response time to on-line questions.
Overall you are very pleasant and easy to deal with.
I would use you service again.
Nicolas en Espana
Review by Goki Ricchetti6 months ago
I've had great service from Hibike and the prices can not be beaten. I also had to return an item and that too was very efficient and straight forward. Great to deal with, highly recommended.
Review by Jalisha Xochiteotzin7 months ago
Best price ever!!!!
Review by Larynda7 months ago
Deliver to Hungary really fast (placed on Friday, arrived next Monday). Responsive customer service. Parcel packed carefully.
Review by Naadia7 months ago
Hibike is a good shop for the customer that knows exactly what he/she wants.
In that case you should definitely place an order at this shop, prices are good, delivery is okay.
BUT in case that you need the customer service, it is not that great.
I ordered an MTB Jersey in red where the website showed the yellow one when you selected red.
I contacted the customer service before ordering to avoid an incorrect delivery.
The employee gave me an item number which I ordered and guess what....... I received the yellow one instead of the red.
After sending 3 emails at this moment, no response.
I did what I could to avoid this mistake, and I only request for an free of charge return, but no answer from HIBIKE side.
I am not willing to pay € 10,- to return a product which I didn't order.
Hopefully there will come a response to solve this issue soon, otherwise they will loose a fair costumer. :-/
Removed another star, because of the terrible availability by phone.
After a lot of attempts to reach them, I was forwarded to a recorded message to fill in the online form.
Well, that is what I did the last days, and I don't receive a response on that either.
So tell me HIBIKE, how are we going to solve this issue that could have been easily avoided?
Finally got a reply from Hibike... They don't understand the issue.
"We see a red shirt on your photo and a red shirt on the webshop, what is the problem?"
Unbelievable! The shirt I received is RED/YELLOW, instead of RED/WHITE which I ordered, using the colour selection buttons on the website.
I wrote this very clear in the several Emails I sent.
I have sent a reply with even more detailed information.
To be continued
Received an answer that the return and resend charges will be credited.
I will update when everything is settled.
Finally, it took more then a month but I have the correct shirt now.
At the end, Hibike admitted that it was their mistake and therefor credited the returning charges and second delivery charges.
I will add 1 star, because they did solve the issue without extra charges, but it took a lot of effort.
Review by Autokare8 months ago
The order was shipped fast, I had a problem witha product, and they solved quickly. They also have a shipping agreement for returning products at a fixed cheap price.
Review by Badziuh Bolba8 months ago
Great shopping experience!
Flawless checkout, fast payment with multiple choices - very nice - hope the products stands the same degree of quality and the shipping is fast :)