Unfortunately, would not recommend unless you just have a task or two you need completed. I signed up for the monthly ($300+) for unlimited tasks. What they don't tell you is you can only get one small task completed and they do not work on weekends. So it's $300 for 20 small tasks. But if you have a revision on a task that takes an additional 12 hours so I got maybe 10 tasks done during the entire month... It was super frustrating trying to launch a new site and not receiving much support. In addition - you're working with a new developer for each task so they aren't familiar with your site or previous tasks most of the time.
Upside: I'd give them one star but their customer service ladies are super friendly and helpful..
I'd recommend using UPWORK and hiring an individual to pay per hour for your website upgrade - much better experience working with one developer through the process. (This was for a shopify re-design)
Review by Kenvasc2 months ago
Simple and efficient engagement. Got my request 100% right first time - and with a pleasant engagement.
Review by Inzz2 months ago
Excellent service, completed the task as per request and within promised time frame.Very professional and great communication.
Would use again in future.
Review by Havmanden Blajda2 months ago
I honestly can't say enough good things about HeyCarson.
I had an elite plan for a few months and within that time the team completed enough small tasks to completely rebuild my website (fourpointpuzzles.com). They created a separate navigation for my wholesale customers which is seamless, restructured my entire homepage to my liking including inserting a full bleed hero video and numerous other small tasks so that my website looks just the way I wanted it.
Aleksandra, Mia and the other customer service staff or always so quick to respond to questions and always so friendly.
The developers are incredible and completed 100% of my tasks successfully and most of the time beyond my expectations.
If you are considering 2 or more tasks, I would recommend signing up for the Elite membership. You will then have the freedom to make small adjustments whenever you like at no extra cost.
Fantastic all around
Review by Saundie Dehcordie3 months ago
My company has been using HeyCarson for a couple of years. I just recently joined the team and had to work directly with the service. It is a very easy platform to navigate and work with. The response time is great, a day or less sometimes. The fact that they are certified with Shopify we trust them with access to our store. Overall they provide a great service for a small company that needs developer support.
Review by Rohner Khiem3 months ago
Had a custom coding need that I was struggling to troubleshoot and fix on my own. Contacted the HeyCarson team and within an hour or two they took a look at my site and coding request, said it would be no problem, gave me an estimate, and got to work. They delivered exactly what I needed in a matter of a day or two. Great to work with, very professional and responsive to messages and emails, will absolutely be using HeyCarson again in the future for any custom coding needs that may arise!
Review by Damianek3 months ago
Hey Carson created a problem messing up my entire homepage/denied it an refused to fix the problem they created. Hey Carson denied creating this problem for me even though Shopify was able to show the employee who was responsible for it. If you use Hey Carson as developers you end up paying them only to create problems and not fix them :(
I needed to spend close to a workday working to fix the problem they created. I wished they would have taken responsibility and just fixed the problem they created.
Review by Nedal Rivear3 months ago
Great communication, perfect execution of my needs in a timely manner. Definitely recommend!
Review by Wadeedah3 months ago
I had uninstalled a smart menu app that left menu's and font colors on my website that I could no longer change because I had uninstalled the app. I assumed an official uninstall would remove their code. Wrong. I could see their code, but when I tried to delete the code from this app, I kept getting coding errors (I am not a coder). The coding errors showed on the customer side of my store on every page. Rather than plead with the app company to remove the code as they should have during the uninstall, I contacted HeyCarson for help. They gave me a first-time customer discount and fixed the code perfectly. These will be my go-to people for any problems I have in coding.
Review by Homebuyer3 months ago
Surprised to see the bad reviews. I've used heycarson twice, both times brilliant! They do what you ask, even if you want to tweak and experiment they do it well and patiently. They know their way around shopify. If you want shopify adjustments they are the best.
I tried other cheaper freelancers and they were just rubbish, didn't know how to custom code in shopify. Heycarson is a safe choice, and if you've loads of small tasks like me the monthly subscription works out pretty darn cheap overall.
Review by Kcella4 months ago
As a follow up to my last review. Hey Carson WAS responsible for the change to my homepage Katherine with shopify said ": Can you explain to Aleks that the changes that were made to your site around 540pm resulted in your custom built Shogun page being removed from the home page? They may be able to walk through what they did or revert changes" She even provided me with photo evidence of this that I did provide you. You originally refused to fix the problem you created; until, I spent roughly an hour going back with your chatbot asking you to do the right thing. You told me you were unable to help me and blocked me from using the chat midway conversation. I got offered the extra credit because you ended up taking a week for a one day task. These are just some of the many issues I faced with Hey Carson. You in NO WAY shape or form helped me with this situation. In fact, talking to you only made it worse. Your recommendation resulted in me ending Shopify help chat after waiting nearly an hour on hold. I needed to wait on hold with Shopify a 2nd time for another whole hour as well as spending close to off my day working with shopify fixing my homepage due to your mistakes.
Review by Kibart4 months ago
This has been my first foray into Ecommerce, and I have made a ton of mistakes. I went through three so called “experts” that I found through UpWork and Fiverr. They couldn’t deliver what I needed. They ghosted when I started to complain. Money and time wasted. Then I found HeyCarson and its been a great experience.
I have been using HeyCarson for about two months now. I like working with them and the quality of their work so much that I signed up for the annual plan. In my business, I have curated a small handful of trusted vendors. i.e Illustrators, social media experts, and now HeyCarson for my Shopify store. My standards are very high for the vendors I work with. My expectation is that my vendors deliver what they commit to, and deliver it on time. No excuses and no shoddy workmanship. HeyCarson meets that standard time after time. They prove themselves every time I submit a task.
The key to working well with this company is to understand what they do, and what they don’t do. I am launching other stores. HeyCarson isn’t the company to create a store from scratch. But, HeyCarson is the perfect vendor to make incremental improvements that enhance my customer’s shopping experience and fix problems that improve my store sales. Their services are invaluable in making my store successful. I recommend them highly.
Review by Kandia6 months ago
I couldn’t be more happy about the service offered from HeyCarson! It was only a small task but they were so good and patience with me. The result is exactly what I was hoping for 👍🏻. I need other changes to my website and I’m going to do a new task with them very soon. Highly recommended.
Review by GallyJ6 months ago
Did exactly what I asked. No snags.
Review by Macke7 months ago
They screwed me over. A task I submitted and paid good money for was never completed correctly in the first place. However, I did not catch it until a month afterwards, which was out of the time frame for them to help you because it's their "policy." So basically I paid for nothing. Feel very taken advantage of.
Review by Atvars Lapico8 months ago
Very frustrating to work with.
They don't seem to understand you half the time, and the other half of the time they make stupid mistakes which hurt your website.
Review by Nagme1 year ago
A disgrace and a waste of time,
I asked for an instant priority service and it has taken in excess of 6 days for the tweaks to be made and still has not been completed. i will never be using this service again
Review by Deppenbrock1 year ago
heycarson.com was the knight in shining armor. Our website needed an urgent fix after shopify updated some features and our checkout went awry. After speaking to few of my shopify experts, who were busy at that time, I was referred to Heycarson and I worked with Erik S who is an absolute gem to work with. 5 stars all the way!
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