Although most of these complaints seem to be by the representatives sales pitch, I didn't have a bad experience with the rep. My issue was more or less with the product itself. I was in Las Vegas and some people pull up me into their store and handed me some samples and then wanted me to try out their new wrinkle erase cream. It worked perfectly in the store and I was actually very impressed. And the people were very cool and not super pushy which I didn't mind. Well so I bought some in a syringe. Although it took me a while to figure out how the syringe works and how to get the product out it seemed to be fine. Until I put it on my skin. It definitely didn't seem like the same product that they put on me at the store. The stuff just dried my skin out and made it flake really bad. I don't even think it was the same thing. So to me that gives you a false advertising kind of scam. the stuff they put on me at the store actually showed results. But when I did this stuff at home, I had nothing but dry flaky skin. I'm assuming it was my skin or it was a product. But there are no results it just look like I put some kind of super glue on my face.
Review by Esvan Jalpa1 month ago
Stephanie’s customer service has been excellent. She responded promptly and addressed my concerns. Thank you Stephanie.
Review by Sajeena1 month ago
Can I give less then 1 star. The representative was ridiculous, some how managed to convince me to buy the exfoliator. Not only did he mix up the boxes give me moisturizer instead, they will not exchange it for me. Thank you for giving something I didn't want.
Review by Netloser1 month ago
Thank you so much for your help,Stephanie, best customer service ever!
Review by Josenrique1 month ago
Excellent customer service thank you Stephanie I will now enjoy my beautiful gift.
Review by Bezy1 month ago
good CS service, problem solved easily
Review by Doctypez Turburville1 month ago
So very disappointed. I bought the product last week in the Bahamas after being pressured by the sales staff. The girl on the sidewalk gives you a sample and then says she has another sample inside. Dont follow her in !!!!! I made the mistake of going in and was pressured into buying the eye serum in the syringe. It was put on my face before I could even react. Then the pressure began. While the serum does seem to help the wrinkles, when you get it home, it is not the same product. It leaves a white flaky film on your skin and doesn't even last the day. It is hard to get out of the tube and is not what they show you in the store. I hope someone shuts them down and shame on them for taking advantage of the tourists!!!
Review by Ruidong1 month ago
Stephanie is fabulous! She was professional, understanding and quick to respond even when I was slow to get back to her.
Review by Jandu Derdowski1 month ago
I was approached at a store downtown in the Bahamas this past week, the girl was so nice at first put a little eye cream on then the pushy sales started , actually got ugly when I ask her for samples of eye cream & other products , so I could research the product. Very unprofessional representation of your product. Terri
Review by Cujamesstomers1 month ago
Stephanie was a pleasure to communicate with. I had a concern with a recent purchase and she made sure I was taken care of in a timely and professional manner. My customer service experience with her was beyond 5 stars.
Review by Radisveta1 month ago
I went to the mall today and was approached by a sales person being told how old I looked and how much my wrinkles showed on my forehead and the “excessive puffiness” under my eyes. I let the sales lady clean under my eye and apply the wrinkle cream. I felt the cream drying (she told me that was my skin tightening) - it was drying. After being told my face needed a huge makeover and brought my self esteem to the ground I broke down and bought it. A short time later I walked by a mirror (still at the mall) and saw gross flakiness under my eyes. I went back to the store and they told me the sale was final. Never did they mention this while in the store the first time. I NEVER buy anything that isn’t guaranteed! Stupid me for not asking. I am a single mom and definitely cannot afford this and should have never bought this! Now I spent well over $300.00 for something that only works for about 15 minutes...so disappointing! Update: I was in contact with the company and they are willing to send me some products that the store front should have told me about for free! I am willing to give this a try when it arrives and will keep you updated if it takes care of the flaky issue caused by using the wrinkle cream alone.
Review by Wanjun1 month ago
Do not step foot in their stores! I was in Vegas and got sucked in with a free skin care sample. The high pressure sales took over from there. After saying no, no and no over and over I finally caved. I regret buying every product. It does not work the way I was shown or told. No refunds. I’m beyond embarrassed and disgusted that I was sucked in. Don’t let that be you!
Review by JeRkInOfF2 months ago
I too purchased the Wrinkle Eraser in the Bahamas, needless to say no product! I am so upset that I fell for the expensive Scam!!
Review by Candence2 months ago
Stephanie was awesome! I was afraid I would not be helped but she did not hesitate to rectify my problem. I love your product and am so happy to continue with such a great company who puts customer service first!
Review by Hyra2 months ago
I find it hard to believe that everyone thinks Stephanie is so great. Each story I read is pretty much the same and is exactly what happened to me. When she states that they only distribute the product and don't train, she's lying. I walked by the kiosk and the young lady came out and put a drop of cream under my eye without asking. I sat down (first mistake), it looked better and I was stupid and let her use some other products. The results were all gone by the time I got home. I purchased the products, $400 worth and then the male swooped in and set out about $10,000 worth of products and was trying to get me to buy them and started to put cream on my face without asking. Well, I liked the way it worked and got the purchase way down and the total was supposed to include a credit for the first purchase I made but it didn't. The part about no refunds or returns was not mentioned and the printed part on the receipt was folded under. I can afford the $3600 I paid but anyone who doesn't have this kind of money, STAY AWAY. Wipe off anything they put on your face and RUN. All the products they used only lasted until before I got home. I was offered 12 monthly facials for my purchase but e-mailed them to cancel these. The only way I get close to that kiosk again is to warn people.
Review by BandT2 months ago
I purchased 2 of your products recently in Charleston, SC and was unhappy with the salesmanship. I am still not sure how much the products cost because the person kept telling me I was getting a discount at a reduced price. I wrote to you to make you aware of this type of salesmanship. Stephanie promptly answered my email and helped resolve the problem. She is truly an asset to your company. She reasonably resolved the problem and made me feel better. Thanks to her I will probably purchase more of your products in the future.
Review by Kanrethad Derrow2 months ago
My complaint is less with the products than with the aggressive salespeople. I was all but dragged into the store and cajoled into purchasing more than my limited income would allow. I was first lured into purchasing the wrinkle cream. When I objected to the $300. price tag, additional products were added to "sweeten the deal". At home, I had difficulty opening the wrinkle remover product which caused the turn cap to break. Something so expensive should have warranted a more thorough demonstration by the sales rep. The moisturizer, peeling mask and foaming facial cleanser seem to perform well, but i, too, am appalled at the no refund policy, which is not made clear at purchase. Live and learn!
Review by Customcp Ellemann2 months ago
This review is not on the product itself or the sales personal, but rather customer service...
I spoke with Stephanie and she was helpful and promptly replaced my defective product.
Review by DrData Nafus2 months ago
I was in Vegas last week and was offered a "sample", which ended up with me in a chair getting many products tested on my face. The results were amazing, but they didn't last beyond a half hour or so. I ended up buying the Yubari King Gold Lifting wrinkle eraser, a collagen cream, and a peeling mask just to get out of the chair. I've tried them all at home and I am not getting the results the sales person got. The sales guy was very pushy and now I am super conscious of the lines and wrinkles on my face that never bothered me before. I was told to use the wrinkle eraser once a week for 8 weeks. I just applied the wrinkle eraser and the cream was very flaky and didn't spread well. I'm very disappointed and wish I didn't give in to the high pressure sales pitch.
Review by AnastasiyaPavlova2 months ago
I bought the Hermetise in the Bahamas. I was given a completely different product (and spent $300.00 of hard earned money, I am not a rich person). My BF bought some too. The product didn't tighten or improve anything like the good stuff they use on you during their demonstraton. I am so disappointed and the receipt says final sale. We are extremely disappointed for being duped in this bait and switch scam. What a waste.
Review by Marjana2 months ago
Stephanie was great. She got right on my issue and fixed it. Give her a raise! Best customer service I have had in a long time!
Review by Evamalis Lamberta2 months ago
I was stupidly talked into buying two of the skincare products at my local mall yesterday.
The employee was extremely pushy, rude and flat out dishonest. He put the peeling mask on my hand and after peeling away the dirt he asked me if I had showered that day - when I said yes he said he “didn’t believe me”. Completely inappropriate.
He then told me they were having a big sale because Hermetise was opening a Brick and Mortar store just down the street. When I looked into this it turns I found absolutely no information about a store opening.
He also relentlessly asked me about my dating life and the whole thing was very slimy.
I feel idiotic for being scammed into buying these products, and more than that I am actually scared to use them because my skin is so sensitive and I’ve seen such bad reviews.
Needless to say please don’t even stop and talk to these con artists.
Review by Maunee2 months ago
You have exceeded my expectations in solving my problem. I really don't know what happened to the product, but it definitely was defective.
You made my day!!
William & Sharon Clegg
Review by Papaw2 months ago
My husband and I are in Vegas for the first time. We went shopping today at the west retail mall when we were asked to come and have a look at an eye cream that eliminates wrinkles with immediate results. My husband and I had the cream applied around our eyes and given a fan.it didn't seem to do much and I stated it was irritating my skin,the gentleman told me not to touch the cream. It felt awful very tight and stung. I walked out and said I would think about it as he was very pushy. As soon as I said that his all attitude changed. Avoid getting pulled in it doesn't work and the company is very unprofessional.
Review by Afraheem2 months ago
Stephanie was the one who took care of my request. The pump of the eye serum I purchased was defected and the next day I received a new one.
Amazing customer service. Thanks Stephanie