Just had another 10 day boating holiday with Herbert Woods on Shimmering Light.We have had this boat/boats Shimmering Light 1 or 2 for the last 16 years and accept through constant use that problems can occur.We in the past have had problems but have always received expert, prompt,efficient attention.It is a mechanical thing after all.26 years we have [despite a 7 hour drive]each way visited the broads and have found Herbert Woods to be the most efficient operator,so much so we have already booked for next year.This holiday for my wife and myself,is absolutely ideal,despite our ages 74/68 yo.God willing we will continue our boating holidays with Herbert Woods for as long as we are able to.I just cannot recommend it or them enough.
Review by Aldawai1 year ago
Booked Amethyst Light 2 for a short 4 Day break this month set 2018 , boat was ready on arrival although we booked in an hour early , pleasant staff on reception and collection point , we where shown over our boat by a very pleasant young man who took us out on the trial run in the boat he could not have been more pleasant and helpful he deserves ver high praise , the boat was clean and very well equipped with a superb range of cooking utensils and crockery could not be faulted the only thing that we had problems with was the canopy lights which we could not get to stay on without continually adjusting the canopy closing system also one of the three toilets did not flush very well so we ended up just using the other 2 toilets , the boat was easy to handle although we had some very strong winds during our holiday .This is the second time we have booked a boat through Herbert Woods and we would book again but would like a boat with electric winch for the anchor and electric flush for the toilets.overall we had a super holliday .
Review by Kyan2 years ago
We booked relatively late so 'Glistening Light 3' was the only boat left that would accommodate our party of 6. I was a little worried based on other reviews that the boat would be crummy...but I relaxed when we got there. Yes she was a bit tired and in need of some tlc in places; yes there was some condensation in the morning (I guess you expect that in late summer with cool evenings); and yes there was a bit of 'eau de diesel' after a day's sailing! But to offset that, the boat was clean and tidy, all the essentials worked and Glistening Light gave us a great way to experience a beautiful part of East Anglia. The Herbert Woods employees were always helpful and although a bit slow sorting things out on return I would definitely return and use Herbert Woods again.
Review by DJBazzab2 years ago
Having just returned home from my first time on the Broads, I wanted to say how impressed I was by Herbert Woods and their boat 'Silver Light 1'. Although two out of our four man party had been on the Broads before, i hadn't and wasn't sure what to expect. The boat itself was excellent. Very clean and well kept and, with the excellent tuition given to us when we picked it up, very easy to use! We did have to call the engineer out to sort some minor problems, but they were small issues and they guys were more then helpful, one even coming out at 10pm at night! Everyone that i dealt with from Herbert Woods couldn't have been more helpful and i would fully recommend them to anyone.
Review by Holiza Magain3 years ago
Our toilet had trouble from day 1, as novices to boating was unaware that this was due to it not being pumped out prior to us taking.
Called Herbert and told to wait for engineer who currently is stuck in traffic on Acle Straight.
Went to the location they instructed, waited 2 hours, no one came so called again to be told that nobody was ever coming!!
Don't like being lied to and wasting a day of my 6.5 day holiday!
Sorted out the problem with another company and was informed that it probably hadn't been pumped out for some time!!!
Disgusting!!!!!! I spent the last few days pushing someone else's poop through the toilet, breathing in nasty spores!!!
If I had to contend this sort of problem at a hotel, I would walk out! Unfortunately when you find yourself in the middle of the broads, you don't have that option!
What I did expect though is when you call the company they do not lie that they will help and not intend to turn up when promised!!
Review by Reinanke Ubaidulla3 years ago
Just returned from a fabulous holiday with Herbert Woods.Four first time boating pensioners enjoying a great week.All the staff from reception to the boatyard were all very helpful would definitely holiday with you again.
Review by Ht Astuto6 years ago
Boat was 'shabbier' than I expected and the certificates aboard were out of date.
Review by Dehrun6 years ago
We have just spent an excellent week on the Broads; perfect weather, beautiful scenery and great service from Herbert Woods. We arrived after office hours on Friday evening and were given sound instruction so that we could handle our boat safely. The boat itself, Princess Light 1 was a little dated, but we booked at the last minute and the images on the website prepared us for that. It was however, spotlessly clean and had everything that we needed for the week. Handover of the boat when we returned to Herbert Woods at the end of the week could not have been easier. Staff were friendly and courteous. We would certainly use Herbert Woods again, but would book earlier and go for a newer boat.
Review by Shernita6 years ago
We hired a boat for a friends stag. The deposit was hefty but this was returned in full at the end. We were checked in quickly by the reception desk and shown our boat on time. The only hold up was the man who comes around to do the brief training exercise as we waited almost an hour for this. Other than that the boat was clean and we had no issues on the water. Very enjoyable weekend and will definitely use Herbert Woods again in the future.
Review by Bingjiang Rypinska6 years ago
We had a great time on holiday staying on a Herbert Woods boat. We deliberately went for one of their newer boats and we're really happy with the quality of the boat and the service recieved from HW. Thanks and will be back.
Review by Sanli6 years ago
We spent the June half term week on Royale Light (one of H Woods Elite Class boats) and we had fantastic fun. Neither my husband or I had ever done a boating holiday before and so we set off with some trepidation. However, all the instruction we got on how to use the boat was excellent, the boat itself was lovely with every facility imaginable and in beautiful condition. When we picked the boat up, it was so clean and H Woods had left us a little welcome pack which was a lovely touch. We spent four and a half days sailing up and down on the Broads. We found some lovely pubs, had some lovely walks and, on the day it was raining, spent the day inside the boat playing games, eating too much and watching telly - perfect. The kids absolutely loved it. I would recommend this holiday to anybody and we will definitely do it again. The only thing to watch out for (which is nothing to do with Herbert Woods) is the mooring. Get in early to avoid disappointment - the popular moorings (near the pubs) get really busy quite early in the day so you have to time things right if you want to go on a particular walk or go to a particular pub for lunch. Also, some of the nature walk moorings are very popular. Overall - I give five stars - excellent short break!
Review by Zinzile6 years ago
We hired a boat from Herbert Woods for the third time and booked a last minute holiday on The Broads.
The boat we had was deemed luxury but sorry Herbert Woods it didn;t quite match up to that.
The kitchen was not designed very well as the crockery was up the step and in the living room cupboard. There was an insufficient bin located on the working surface where food was prepared, I asked for a free-standing bin which they supplied.
The weather in March this year was abnormally cold and whilst the boat had heating we were required to pay a further £100 for diesel at the end of the holiday.
The duvet supplied was not adequate but luckily I had brought my own.
There were only 2 of us which was just as well as the 2nd bedroom was claustraphobic and we would have felt overcrowded with more persons.
Despite my negative comments, which I'm sure they will take on board', I would holiday with them again as mainly the staff are friendly and helpful.
Review by DragonWitch6 years ago
Although this was a first stay for us at Potter Heigham Marina, it certainly won't be our last. Having booked a weekend break in February, we were unsure of what to expect from, what my husband jokingly referred to as "a posh shed". However, the accommodation far exceeded our expectations, it was top class, clean, warm and welcoming. I will never forget waking up to a frozen marina, watching the steam rise from the broads and being warm and toasty in our home from home. We thoroughly enjoyed our break. The Herbert Woods staff were helpful and informative, both when making the booking and during our stay.
Review by Dissastified Kopischke6 years ago
We both enjoyed our holiday experience from start to finish. It is tremendously relaxing and enjoyable to explore the Norfolk Broads. There is an opportunity to be as active or chilled out as you feel on the day. The boat was clean and comfortable and the boatyard staff friendly and helpful. We will definitely book with Herbert Woods again in the future.
Review by Abenassini Urrico6 years ago
Staff are friendly and helpful. The accommodation is great and suitable for people with disabilities. Lots to keep you entertained with the boats going in and out however it is still very peaceful too. I would definitely go again. The accommodation is fully equipped and very comfortable.
Review by RachTz6 years ago
Lovely clean boat, competitively priced. Reception staff very good, young gentleman with glasses, very polite and helpful. Could have done with one more member of staff doing the boat demos, but it was low season so can't complain. Will defo be booking though herbert again!
Review by Laithy Alradieh6 years ago
Staff are very helpful. Boat was clean.
The whole process of collecting boat at the beginning of holiday and dropping it off at the end was very easy.
Review by Tremias6 years ago
The Staff was very friendly the boat was clean would use again
Review by LudwigL6 years ago
Accommodation great, only criticism is the showers need updating. Great location would be nice if there was somewhere nice to eat within walking distance. Plenty of nice eateries if you are willing to drive. Staff at Herbertwoods very helpful. Boat hire good and a lovely way to see the broads.
Review by Nilushi6 years ago
We have just returned from a boating holiday on the Broads and can honestly say that the organisation at Herbert Woods was extremely efficient due to the professionalism of the friendly staff.From the initial check in , pre-departure briefing , demonstration to our return and check-out , our needs were perfectly addressed and we recommend this company to first-timers and seasoned boaters alike.
Review by Barny Eliasek6 years ago
This was our first time on the norfolk broads and it won't be the last. We hired supreme light, and couldn't fault it. If I were to change anything at all it would be a simple improvement of placing a mirror to enable me to see when hair drying, the only eye level mirrors were in the bathroom. The weather was very kind to us therefore enabled us to steer from top deck, catching the rays and getting better views.... Dual steering...highly recommended.
We travelled as far as beccles a lovely place, another favourite was ranworth, free mooring, with all amenities and lovely walks. It was great having the choice to moor up in a commercial mooring, pubs,shops etc or mooring up in the wilderness, no hassle were ever we chose. What struck us: was just how friendly other people were towards helping mooring if needed telling us great places to visit etc.
However we did comment to each other that we wouldn't of liked being on supreme light with others, although it accommodates 6 people we found that two of us made our boat and holiday more comfortable. We we always hire a boat with ample space.
Herbert Woods were very kind and informative so no worries there, a highly recommended holiday thank you
Review by AkashicD6 years ago
my mum and I were due to go to one of the riverside cottages for a week I n may of this year, but on the day before we should have gone, my mum had a fall, and was rushed to hospital so we could not go. Herbert Woods were so very understanding, and helpful as we didn't know if we would be able to make it for the end of the week or not, but they were so kind about leaving the option open for us, unfortunately my mum is still in hospital and we were unable to go at all.
I would certainly recommend this company to anyone
Review by Sftdrv6 years ago
I would recomend this holiday to anyone who likes water but in a peaceful friendly setting. Herbert Woods did us proud no fuss no worries just one of the best holidays I have ever had
Review by Umalini Mvelase6 years ago
had a great holiday, the boat (Shimmering Light) was great and the staff at the boatyard were fab - will be going back again
Review by Kerl SuperSonic6 years ago
Great holiday, boat clean and well equipped. Staff friendly and very helpful.