We ordered 6 steaks, 2 tomahawks and 4 sirloin. The meet was delayed and arrived 24 hours after it should have and was loose in the packaging. One of the tomahawk steaks had come out of its packaging and was looking a strange colour. We decided that we wouldn't risk eating it and binned it. I have tried t contact Henderson's by phone and haven't managed to get through and although I have been promised a discount code that didn't work and a follow up e-mail promised resolution but still nothing has been resolved. I have now asked for a refund for the wasted steak and will not be buying from this company again. I suggest you use Donald Russell where the service is first class.
Review by Jinaj5 months ago
If my review was based on the quality of food alone then it would easily be 5 stars.
Have ordered 3 times online and there has been issues each time.
The first order that was placed the Lorne Sausage was missing.
The second order, we received the wrong package but fair play to delivery driver he realised almost immediately and rectified it.
The third order, which has frustrated me, 9 out of the 15 items that I ordered had no labelling on the packaging, So there was no indication of a "use by" date therefore had to freeze all the items which wasn't my intention. I sent Henderson's an email to advise them but heard nothing back. Apart from the frustration of having no "use by" date I'm pretty sure it's illegal to sell meat without labelling.
Review by Diamantis1 year ago
I was in your Hamilton store yesterday 5th September and inquired about your meat packs and the gentleman behind the counter advised me I had to order online that they do not make them up In store so I went home put my order through online however I was having problems with it but it had taking the money out my account so I went to the store today and spoke to a lovely young man Jamie law and he explained what had happened that was fine it was to do with my address as Jamie was dealing with my blocked order and assured me the money would go back into my account a young man nathan shanahan made my meat pack in store for me there and then no trouble at all but I was rather annoyed that the person the day before told me they didn’t do it In store and only online i could have avoided the problem in the first place a big thank you to Nathan and Jamie for sorting everything for me I know you guys were busy at that moment in time but it was much appreciated
Review by Viswaratha1 year ago
I have amended my review to take account of the owner of Henderson’s hand-delivering my order the day after it should have arrived.
The courier let Henderson’s down and our Sunday dinner didn’t happen :-(
With that being on a Sunday there was nothing that could be done like phoning the shop to get a new order.
The update is that Henderson’s have tried their best to make amends. The delivery charge will be refunded, a discount will be given on the next order and I received my order on Monday at 6.15 rather than on Sunday. I appreciated the personal apology from the owner.
The courier did deliver the food later on Monday night that was packed and left Henderson’s on Saturday but unfortunately I have had to bin it as it was warm inside the box. Hate food waste as well! Henderson’s will be able to claim this back from DPD hopefully,
Review by Reborn Brenth1 year ago
First order placed yesterday before 2pm and was able to collect it after 4pm... all items were packaged in vac pack... excellent value for money and the chicken breasts were huge! We will definitely be back once our freezer is running low but the £49 pack is definitely excellent value... our order was made and ready for us collecting and the shop is one of the cleanest butchers I have ever been in... happy customer 😀
Review by Krischelle Derrow1 year ago
I was in the shop this afternoon and overheard a conversation that they owe their courier over £2000 and didn't look to be paying it, I don't think I will be trusting them with any of my orders any time soon!
Review by Marshandala1 year ago
First time user of this company. Easy use of the site and delivered exactly during the time slot agreed. Well impressed with the selection and we have had a couple of the stir fry chickens and they as well delicious.
I will certainly be using this company again. So far can’t recommend it enough.
Review by Ambervim1 year ago
Great food by great staff. Always smiling always helpful 😁😁😁
Review by Jozse1 year ago
best butchers and deli around. First class service. I order often and will defo be continuing to order from hendersons... keep up the good work guys 👍
Review by Fictional Colitti1 year ago
First class service and butcher meat is top class. Any issues aswell are resolved quickly and efficiently. Best butchers in Scotland
Review by Herlindina Diturije1 year ago
Would recommend Henderson’s to anyone. Have been ordering my meat from here for a good while now & wouldn’t go anywhere else. Great quality and great customer service, couldn’t ask for more.
Review by Sharmilla1 year ago
Excellent service and great quality 😃
Review by KMorjaria1 year ago
Fabulous range of deals etc to choose from. Had the meat packs on several occasions and never disappointment in the quality of meats on offer
Review by Baclaine Pillari1 year ago
Always get my meat packs from here great value for money and everything is delicious!! Would not go anywhere else.
Review by NeelP Billand1 year ago
Always great produce and fantastic value for money
Review by Zwobber1 year ago
Order came when they said it would. Great quality meat, well packed and well worth the money. 100% be getting this pack again
Review by Sawdust1 year ago
Excellent service and good quality product
Review by MissAine1 year ago
Great service and fab meat packs
Review by Nananee Adeojo1 year ago
I received my order today where I found that the container was damaged and the eggs had smashed, although I’m not bothered about the eggs I do believe the order that I made previously was better packaged and in a more suitable container compared to this order I received.
Review by Bevyn1 year ago
Excellent to deal with. Would definitely recommend.
Review by Ambrish1 year ago
Great communication and as always great food :)
Review by DrGn Davtyan1 year ago
Excellent products. Friendly staff and fast delivery. Also a comprehensive website makes ordering easy.
Review by Bafford1 year ago
Meat is the best I've ever had no fat stall in the protein pack
Review by Xboardboy1 year ago
2nd time ordering, arrived within the timeslot selected. Got the £69 Protein Pack and a couple of extra things. Really pleased with it. Variety is great and good value. Only tiny complaint is that the sliced sausage is tightly vacumn packed and its difficult to separate the slices. Should consider separating the slices with those little plastic disks you see in a packs of burgers.