I was sceptical of using an online company for a new car and its a new company at that but I shouldn't have been, as it was the easiest car buying experience of my life.
Registered an interest online, received a call to explain the process within an hour, paid deposit the next day to reserve, then emailed to arrange delivery. Sarah (the woman delivering) was so accommodating and arranged to deliver in the evening after work to my house which couldn't have been easier. There was no hard sell/pressure, she let us check out the car, have a test drive, look over the paperwork and then decide. She had send me all the payment details in advance and details of their offer of 7days free insurance which we used during our trial. We then had the car for 7days to decide then once happy Sarah sent the paperwork to DVLA for us.
The car was to specification, perfectly valeted and lovely to drive when it arrived. Couldn't be a better easier way to buy a new car.
Review by Mariessa2 years ago
A young outfit that is obviously redrafting car sales to make it efficient and slick and I loved it. Simply the easiest way to purchase a car. Ben responded quickly when I had queries via online chat and Sarah delivered my car. My only regret... that there is not yet a slightly wider range of cars in terms of manufacturer but hopefully they will provide us with a select offering every few months. Competent, efficient and effective.
Review by Bafford Helmink2 years ago
I was a little nervous about buying a car online but the whole experience has been great. I've just got my Mini 5 door hatch delivered by Ben who was lovely and test drove her round my neighbourhood which is better than round a dealer's neighbourhood which is unfamiliar to me. Paperwork sorted quickly and professionally and all my questions answered. Very happy.
Review by Dhandeep2 years ago
Hellocar was such a quick & easy way to buy my new car in September 2017...definitely 5 stars and I do definitely recommend to all my friends & family to buy a car using Hellocar.
Review by Zerohsykes Smerin2 years ago
Awesome! Redefines buying a car. As easy as buying a TV on Amazon. Car was a great deal.
Review by Wergoss2 years ago
An easy buying experience and great communication. Car represented excellent value compared to equivalent ones elsewhere. I did have some initial reservations about buying online without seeing but the car was excellent and the value for money meant I was willing to go for it! There were a couple of minor post sale issues but helpfulness and correspondence to get them sorted out was great. Thanks Ben :)
Review by Transit2 years ago
Review by Bpam2 years ago
Excellent. 10/10 .
Review by Tralfaz2 years ago
I paid the deposit on the website and received a call from Andy a few hours later. He was very polite and we agreed a delivery date later on in the week. You get 7 days to give the car back if you don’t like it or if there is something wrong with it but there wasn’t thankfully. I’m 50 years old next week and this arrived just in time for my birthday. Thank you Andy and Ben for getting the car to me in such a sort time.
Review by Pranavan Derrow2 years ago
Excellent service throughout. Very easy to deal with and the car we bought was delivered in great condition. Very pleased.
Review by Hule Wrankmore2 years ago
What an innovative way of buying a car! Just bought a Mini online from them. It was delivered to me in perfect condition. I part exchanged my old car on the same day. The price pre agreed was honoured in full. Simple, quick and fuss free. I've spent more time buying a toaster before !
Review by Sarasota Khayyat2 years ago
Fab service from start to finish! Ben was really helpful when i was interested in the car and up to the point of it being delivered. And sarah was amazing on delivery and after. Lovely car just as described! Def recommend.
Review by Mariena Yamolky2 years ago
Decent price, top service, clear communication, and worry free. Any questions/issues, they are always there with a prompt and problem-solving reply.
Review by Kimete2 years ago
I contacted Hellocar via Autotrader not knowing they were an internet based company. I called Ben who talked me through the company strategy and the process which really put me at ease. Nick delivered the car 5 days later and it matched the advert in every way. Both Ben and Nick are extremely nice guys to deal with and as the price of the car is fixed it remove all the awkward haggling which I’m NOT a big fan of. The 7 days test drive (with free insurance) is also great as it gives you a good amount of time to get to know your purchase. Overall it was a great experience and I would have no problem recommending Hellocar.
Review by Shonteria2 years ago
The car was cheaper than a lot of the other cars I was looking at so was a little sceptical at first. I spoke to Ben at Hellocar and he talked me through the how they work. I work long hours so they delivered the car to my work in Bristol. Really good customer service and they do not have salesmen like other car dealerships. Thank you again. Robert.
Review by Venu2 years ago
Nice and easy, just how I like it
Review by Tonicia2 years ago
The easiest, most unbiased way to buy what YOU want without pushy sales tactics at extremely competitive prices! The car was exactly as described, drives like a dream. Andy was extremely punctual, well presented, friendly and transparent throughout the whole handover experience. Communication from start to finish with Ben and Andy was second to none. Would not hesitate to go to Hellocar again before any other dealer/car sales supermarket. Thanks!
Review by Kiddycat Gudson2 years ago
After going through a difficult time when a drink driver wrote off my car, Hellocar not only reserved the car I wanted for free but then stuck with me and supported me throughout a very lengthy Gap Insurance pay out process.
Then when it was finally time to get my new car they excelled, the car was delivered to my home in pristine condition.The hand over process was very relaxed yet professional and was a lot less daunting due to being in my own home than in a dealership showroom...
I highly recommend getting your next vehicle through Hellocar as the service they provide is second to none.
Review by Pamee Derrow2 years ago
Very efficient , friendly and easy to deal with The car is beautiful Only reservation was that there is a small defect in the seal of the window and I now need to have it fixed Would have liked this sorted before And maybe to inform me that the car already had 380 miles more than on the advert Otherwise the company is definitely to recommend.. Ben on the phone and Sarah who delivered the car made me feel very at ease Free delivery too 👍🏽🚗 😀
Review by MarcieM2 years ago
The service from start to finish was exceptional, assistance and customer service was great and very efficient in the delivery of the vehicle
Review by Chamit2 years ago
This was the easiest, most helpful experience in buying a new car. Ben was absolutely fantastic in responding quickly to my queries and explaining how the process worked. The car was delivered to my door in excellent condition and the paperwork completed within 20 minutes. I would recommend Hellocar to anyone thinking of purchasing a new car, this is a very professional and friendly service.
Review by Bafford2 years ago
Not bought a car online before and was not sure at first but these guys did exactly what they said they would and Im really happy with the Focus I bought. Delivered it on a saturday and finance was all sorted out before-hand.
Review by Fazion2 years ago
Excellent customer service - the staff were really friendly and it was seamless. Got a great price too!
Review by Meleia Hesher2 years ago
Fantastic, would definitely recommend.
Review by RedEnsign2 years ago
Great experience with HelloCar. Hassle free good prices and excellent customer service. This was my second car and I was still new to all aspects involved, everything was explained to me and I felt very comfortable with my purchase. Great offer of free delivery and 7 day money back garuntee, I couldn't fault their service and I strongly recommend this company to others.