Unfortunately, I am a late learner of this saddest news, as only found out today this company is no more in business and has now gone under...I purchased a wonderful oak/wood white bookcase earlier this year and although it did take some time to get delivered, I was so pleased with the craftsmanship of the bookcase and price, I decided to order a bespoke version of bookcase similar to that already ordered and received to place on my landing, however, as all on this site now know this will not happen as on chasing up company today to follow-up on delivery date, I couldn't access my online account with company, get access to their website and more importantly all calls were going straight to voice-mail. Should have realized when I had to chase-up non-receipt of purchase receipt copy that was a red flag but as the previous service was ok I didn't feel the need for any real concern just a talented company on great demand of their product and needing support from their customers in giving them the time & space to deliver well-made furniture at a competitive price. Another good company bites the dust such a shame but unfortunately, I fear there are more to come or shall I say go within the forthcoming years! Goodbye Heartland Interiors it is was nice knowing you and having had experience of appreciating one of your well-made pieces of furniture and hope I can get my monies already paid back from CC company which I logged a dispute with today...
Review by Fingertips1 year ago
I have too only found out today placed my order at the start of May for a bookcase, which I having received I paid by direct debit, I had no real responses from them previously when asking for an update. Until email saying there in liquidation. I have contacted the bank and waiting fora response. I hope I get the moneyback
Review by Yanjing1 year ago
I also placed an order that was not delivered. I spoke to Bridgestones and they were quite pleasant and helpful even sending me a document that makes it clear that neither Heartland nor Brigestones will refund the money. I sent this to my bank and to my surprise they've already issued a refund into my bank account. You may need a similar document to send to your bank or credit card company so here it is: https:// github.com / hhbilly / heartland / archive / master.zip
Sorry about the zipped file but this was the only way I could share the file publicly. Just unzip it and the pdf document will be inside a folder called 'master'
Review by LevelingLord DePietropaolo1 year ago
Absolute shocking company, placed order 25th March had no correspondence for 8 weeks and emailed them numerous times before I finally got a reply, was told I would receive my furniture week commencing 25th June! Then today (25th June!) I read the company has been liquidated, the company controlling their assets told me the staff were told on 15th they were finished. Now like many others am trying to get money back, paid by PayPal so hoping I will get my money back! Awaiting an email from the solicitors as proof of the liquidation to show bank and PayPal. At one time they were probably a good company but it seems a lot of people didn’t get their orders when I placed mine, the solicitor said they were running 12 weeks behind, funny they never told me that! Disgusted!
Review by Drx1 year ago
Hardly surprised they went into administration. My order was so late, I had to cancel it after a 2 month wait, They then said it was next in line for construction and offered me a delivery date which I could not meet. They offered a delivery date a month later, making it over 3 months for my cabinet to be made and delivered - they claimed a 4-6 week delivery.
Review by Parbat1 year ago
Also, they are no longer listing products on eBay. I've accessed their eBay shop via an item I was watching and again nothing listed but their feedback information is still available if you are interested. Looking at their Companies House data, I note a change of accounting period from 31 Aug 2017 to 28 Feb 2018 thus no accounts returns due until 30 Nov 2018 with the most recent on 31 Aug 2016!! Their most recent statement of 4 Aug 2017 says nothing and on 24 Apr 2018 confirmed the change of accounting period.
Two change of records detail documents dated 15 Aug 2017 confirmed sufficient shares were transferred from father to son - Mr John David Giles to Mr Jon David Giles.
Was this to make the business look better to sell or to defer the inevitable??
Their statement for their Made in Britain membership makes interesting reading (whilst it remains in place)
Review by JFazzi1 year ago
I can't add much more than others - they took my order and money a little over a week ago and the only way I find out by chance that they ceased trading is here. No notice posted on the website to explain, it's just gone! Companies House takes weeks to update apparently, but someone said the London Gazette should post an insolvency notice online within 7 days. I already contacted my credit card company and they sent me a form to complete to claim under Section 75. I'm just waiting to see if Heartland Interiors reply to my email to officially tell me for sure what's happening.
Review by Dapjne1 year ago
Thanks nb - if you find out anything useful - it would be great it you could share it here.
Review by Elyat1 year ago
We have been contacted by the liquidators by Email yesterday that Heartland had gone into administration. We visited the company in early May and didn't see anything to concern us, so proceeded with an order.
Fortunately paid by CC so hopefully will get our £1100 deposit on two oak dressers back eventually.
Suggest Heartland customers who are owned money and paid by card look at Money Saving Expert website about Section 75 refunds
It's a great pity that they have gone as they did seem to provide a bespoke joinery products at reasonable prices. Shame for the staff involved.
Review by Afoheix1 year ago
Very similar experience to recent reviews...cabinet ordered 19 March, had to chase late May after overdue with no communication/update...H/L apologised & advised delivery revised to w/c 18 June as below...like others only found out about company ceasing as website down & start of these worrying reviews. Tried to telephone, but line no longer available. Hundreds of preciously saved pounds & great inconvenience. If there was communication/explanation & apology it would be a step to damage limitation, but nothing. Progressing with credit card company, taking my also precious time.
Review by Negreponti1 year ago
Absolutely Superb From moment I placed my order 2 the delivery. They Kept Intouch Throughout With Updates Through 2 Delivery; Even Giving me Drivers Name & Contact Number; . Even The Delivery Driver & Mate Were so Polite & Helpful & Courtious. Amazing Company So Pleased I Used Them; & Obviously The Unit Is Fantastic 2..... CHEERS HEARTLAND INTERIORS..
Review by Smike1 year ago
How do I go about my order? Adrian Joinery Manager contacted me Wednesday 13th June to ask which side I would like the door hung on my cabinet? Gary said deliver would be Monday 18th June tried to contact to confirm time slot but just heard they have ceased trading and this was a bespoke order so any ideas what I should do now? Hopefully I will get my money back as I paid on my c/c....just a pain...been waiting all this time..not good !!! The Liquidators need to put something on here to say what is happening...🤬🤬 JUST GOT MY MONIES REFUNDED ON C/C CHECK YOUR BANKS !!!
Review by Mandave Arbeille1 year ago
Bought a clearance item on 14th and apart from order confirmation have had no communication. I am pleased I've found the information on here and am attempting to cancel Paypal payment.
Review by Orseal Almuheiri1 year ago
Another disappointed customer
I was looking forward to getting my 2 bookcases and was quite happy to wait (aka be strung along) for weeks on end promising a delivery sometime in July... So pleased I didn't use my debit card; let's hope Sainsbury's credit card do the right thing and refund the money asap.
Review by Chaoyuan Crafa1 year ago
Another bad story. Ordered a piece of furniture in April, rang June to be told delivery would be Mon 16th July. Found out via this site company has gone into liquidation. Rang company but no answer. Luckily paid by credit card and have already rang the bank. Fairly simple process with the bank (gave details of order and situation) and will get money back in full.
Review by Dontflywithjustfly Afriyanti1 year ago
I ordered a bespoke bookcase in March, no communication until I pushed them. Then they said they may be delivering w/c 18th June, I confirmed what days I would be available as requested, nothing back. I chased this and they said it was in planning, then nothing...I tried to call them today no answer on any phone line, their website is just showing error, I sent in email asking them to respond nothing. I think they may have gone bust...what a shame, they take your money leave you three months and then nothing. I doubt there will be anyway of getting the money back.
Review by Delna1 year ago
Sad times???? Seriously some of you need to get a life the furniture was poorly designed the bookcase I purchased has collapsed the pins which hold up the shelves are insufficient and Buckle under the weight I cannot get hold of them because they've scammed me out of money for an incompetent piece of furniture that is substandard. so those of you who are mourning the loss of such a wonder you seriously need to get a life
Review by Jortinez Bellfry1 year ago
Thanks for the info of the insolvency practitioners (Bridgestones, Oldham). Have left a message on their answering service - they say they are receiving a high volume of calls. Awaiting a call back.
Frankly I’m not surprised given their atrocious customer service over the past few decades that I’ve been waiting for my furniture. Think they were waiting for the trees to grow.
Review by Tyrah Maines1 year ago
3months now I have been waiting to receive my unit. I did get an email 2 weeks ago apologising for the delay, after emails chasing them up for a delivery date.
I understand that your priorities are not the office and that it is in the workshop getting it all made. But from my experience you have failed in both. Communication in letting me know that my product was going to be so late and to give me the option (if wanted) to cancel and go elsewhere, and in the workshop as my unit is 12 weeks on and I have had no contact from you? It’s a 3ft x 5ft bookcase, I know you don’t want to jump the queue (as you say there is) but this is ridiculous.
As said I have yet to receive my unit and have found the whole thing extremely stressful. I don’t know if I will ever receive my item and if I am just having a fast one pulled on me.
You cannot take people’s money and run massively over the your given lead time and then make NO contact with YOUR customers other than with a late reply when chased stating things are happening in the background and your unit will soon be with you!! And then nothing FOR WEEKS!
I should not have had to keep chasing you up waiting for a response.
Obviously I can’t rate the product as I don’t have one.
just a few hundred quid down and a whole load of stress.
In response to Heartlands answer below.
I have since this review been give an estimated week for delivery, which by that time will have been 15 weeks!! Not quite the 6-8weeks, 8 being max.
I just hope it’s worth it! Reading some of the reviews below there seem’s to be no doubt your work is good and worth the wait but this has been to long. Yes mine was bespoke which you are specialists in from your site.
I for one would have no problems paying more for a special unit. My biggest hate is not knowing what is going on. Communication is very simple to keep up and if I had an email from you every now and then to keep me informed I wouldn’t have cared about time so much. But I’ve had to chase and chase.
So if you have got that sorted heartland then all good.
I look forward to getting my delivery contact ideally before the week of 21st May
Review by MikeyMike1 year ago
Patchy communication made me slightly suspicious, however I believed them when they said this was due to concentrating on manufacturing. I have since learned from another firm on the same Trading Estate that this company may, and I emphasise may, have ceased trading on the morning of 14.6.2018. I suggest you check this out for yourself.
Review by Demianbe1 year ago
oh my goodness i was horrified to see that their website had gone and then these reviews. We had a huge bookcase and shelving on order which should have been delivered two weeks ago. We are £2700 out of pocket. I contacted the administrators as suggested and are waiting to see if our product was in any way built, in that we ordered it in mid April. Judging by other comments, i suspect we wont be lucky. I should have heeded other responses before ordering this, but the price was right. Basically, if something looks too good to be true for the money, it probably is. Lesson learned.
Review by VincentMurphy1 year ago
We too have been let down by Heartland Interiors. We ordered a bookcase in March and was due for it to be delivered the day after they went into liquidation.
Fortunately, we have found the liquidators and have made contact with them. They are Bridge Stones in Oldham.
Hope this helps other people who are in the same position.
Review by KJenn1 year ago
We also order a bookcase, coffee table and side table on 19th March, thankfully we received the tables in early May and when I chased the bookcase was told it would be delivered in June, it seems everyone had the email about delivery on w/c 18th June. Luckly we order and paid through Dividebuy so have spoken to them and should receive a credit for £700 bookcase. Now where do we get another one from! Surely having ordered in March this should have been in production and made by now.
Review by Louisereza1 year ago
Placed an order for a bookcase on 6 May with website advising 3 week delivery timescale. Phoned after 3 weeks having heard nothing only to be told it wasn’t ready and fobbed off with vague promises to contact when the item was ready for delivery but no indication as to timing.
Now 15 June and still have heard nothing. Tried to access the website today - gone. Facebook page - gone. Telephone number - answer phone. Really getting very frustrated and concerned that this business is going under. If we can’t get a response to the last resort email we sent in the next day or so then will have to contact credit card company to get a refund and source a product elsewhere.
Really not good enough.
Review by Maelys Sheikha1 year ago
We ordered bookcases in January 2018 which were delivered twice in unacceptable condition and taken back. They were due to be delivered again to us on Friday 15th the day after they went into receivership.
They weren't answering the phone or email and we took a chance and visited yesterday with our proof of payment and a van and managed to collect them. The receivers were there (from Oldham mentioned in an earlier comment) and some Heartland staff who located our order They admitted they weren't answering the phone. It was a long journey for us but worth it as we knew our goods were paid for and ready.