The escalation team handled my return request quickly and correctly. I have a return label for the item now. Thank you for your quick response, hayneedle. I will shop at hayneedle.com again in the future.
Review by DoctorJones1 month ago
Stay away from this vendor. It sells merchandise that they don't have. Changing delivery dates from INITIAL DELIVERY OF 7 days to OVER 60 !! Not an easy task to cancel your order too!!! Best NOT to deal with this vendor at ALL !! Very unpleasant experience!
Review by Jess Ivey2 months ago
I have placed an order for a table online which i cancelled 10 minutes later. The next day at 900am i called the company explaining i did a csncellation 10 min later. They told me the table has already started being made, which is hilarious. Next i realized i needed to change the shipping address where the package would be sent. AGAIN thet told me it could not be done, that they will re route the package while i need to pay again and place a new order. 12 days after the package has been in hands of federal express i am still waiting for a refund. Worst custimer service i have seen in my life. I will never buy from this company.
Review by RBrook2 months ago
I purchased an item from Hayneedle via Walmart.com. I did not need the item (item is still brand-new) and wanted to return. Hayneedle made it extremely hard and never sent me the return label to ship the item back. First, they said it would take 24 hours to send the return label. I did not understand why it took them that long to process the return label. After 24 hours waiting and never received it, I contacted Hayneedle. This time they said it was sent. I checked my mailbox and the spam/junk folder and did not see any label. I contacted them again. This time, they said they would resend the label right away. I waited, and again no return label was provided. I contacted them again, this time they do not respond.
The item is only $34. I do not understand why Hayneedle would lie and does not want to take the item back. This is my first time learning about Hayneedle and I would advise all of you to stay away from this vendor. They are horrible. Please do business with Amazon which can save you time and headache.
Review by Kristia Kaiukov2 months ago
how is it i tired to order a computer desk and you guys moved the date 3 weeks??? i just made the order and youre telling me MAYBE you can cancel it? cant believe this
Review by Shafiqur2 months ago
STAY AWAY FROM THIS COMPANY AT ALL COST. I PURCHASED AN ITEM WORTH 600 DOLLARS AND RETURNED IT 2 DAYS AFTER RECEIVING IT. IT HAS BEEN OVER A MONTH AND I STILL DO NOT HAVE MY REFUND. IT IS ALWAYS A DIFFERENT STORY. THIS COMPANY IS NOT HONEST IN THEIR DEALINGS. STAY AWAY AND TAKE YOUR BUSINESS ELSE WHERE
Review by Grower Por2 months ago
No matter how many times I unsubscribe from this site, they ignore my preferences and continue sending daily emails. I will never buy from a company that won't respect my preferences. Bullying.
Review by Nathini3 months ago
We bought 2 chairs last summer, stored them thru winter and brought them out again with the warm weather. We used them a total of about 10 times. Sat in one yesterday, reclined and it disintegrated. Here is their reply:
" we are unable to process a return for the Coral Coast Zero Gravity Lounge Chairs - Dark Teal Blue - Set of 2 at this time because the 30 days warranty has expired.
Thank you for shopping with hayneedle, where you'll find everything to create a home you love. Please let us know if you have any additional questions - we're here to help!
The items we bought were very poor quality. Do yourself a favor and buy elswehere.
Review by Japmap3 months ago
We ordered an outdoor table. The shipped a different table than the one we ordered and would not take it back. DO NOT DO BUSINESS WITH THIS COMPANNY.
Review by Nenu Roselie3 months ago
I can't remember a time when I experienced this bad of customer service from a delivery company, EFW. I left work early today in order to be present at home when the table I ordered from Hayneedle was scheduled to be delivered between 1 and 5. At 4:30 I contacted the 866 number you're given for customer service, and they assured me it was out for delivery, and that I would receive a call about 30 minutes before they would arrive. The call never came. At 6:40 pm I contacted the customer service again, they gave me the number of the delivery truck, and I reached someone who couldn't understand or speak English. He finally understood my last name and that I was still waiting for a delivery, only to be told by him: "Oh, maybe we don't delivery it now. It very late." YOU THINK??? No phone call all day, nothing. I wonder how difficult it will be to get my $$ back.
Review by Graziani3 months ago
I tried to order an accent chair, $200. It would'nt work ordering it so I called. First thing I got a woman wanting to sell me a health alert system to wear around my neck. Told her I had one but she would'nt listen & talked over me. I hung up. Then I called back & same thing plus was now talking to a salesperson about car insurance. Tried calling on 2 different phones & obviously I was "blocked", Recording told me the number I was calling was not valid. What is with this company? I will take my business elsewhere especially after reading these reviews. I have never heard of Hayneedle…….sounds like a pretty crummy company. No thanks. I always had good luck with Mayfair.....great service & products.
Review by Novistok3 months ago
We ordered a canopy for our campsite and it was said it would be delivered that Friday. All day the tracking said it was on the truck to be delivered that day. It wasn’t delivered. Customer service said it would be delivered Monday. On Monday Fed Ex came to deliver it but said it was too big to put on the truck. It was then supposed to be delivered on Tuesday. Tuesday I received another notification that it was on the truck and out for delivery! I tracked it at 5:00 pm and it was still on the truck to be delivered. I tracked it again around 5:30 and it said the delivery was now Wednesday. I emailed customer service again and they said that we could pick it up at 7:00 Am Wednesday morning. I asked if we could pick it up at 10:00 am. They said yes, as they don’t open until 9:00 am!! I received another email saying that the package was lost!! Even though it had been on the truck and out for delivery since Friday!! I then called customer service and they told me that they would offer me a full refund because the package was lost!!! Don’t order from them!!
Review by SashidharReddy Lauterstein3 months ago
My fiance and I ordered a coffee table/accent table set from Hayneedle. We were really looking forward to this set as it was nice and matched the style we were going for. We got our purchase in the mail only to find that the table was damaged as well as the box it was delivered in. We called Hayneedle and they offered to replace it and send us a label to ship back the original. We were content and waiting for the second shipment. We finally get the second shipment to find an even MORE destroyed box, with a damaged table, and all of the hardware was opened and thrown in the box. This package looked to have been returned prior. We were extremely disappointed that this is the quality of service we get, especially after already receiving a damaged product the first time. We really enjoyed shopping at Hayneedle but after them not being able to deliver a quality product and not really doing anything besides offering free shipping for return of our damaged products, we will no longer be shopping with them. We are extremely disappointed with the service that had received.
Review by SLHarwood4 months ago
Ordered two rainbarrels via Google Express. Took my $ and indicated they would be shipped soon. Then delayed the date, then a new date and then nothing
They had cancelled my order without telling me. When I contacted them, I was told that they didn't make deliveries to RV Parks! What crap.
Review by Trimby4 months ago
When shopping for American made furniture, the website provides furniture mostly made in China. Good thing we checked before ordering.
Review by Forgotten4 months ago
Not sure why all these bad reviews. I ordered many items from hayneedle recently including outdoor sectional, outdoor dining table, side table, chair cushions, folding chairs, trellises and outdoor furniture covers. Every item arrived on time, was good quality and as described. Quick shipping, excellent communication. I was in touch with customer service a couple times because I had one chair cover that had a rip (looked like from a box cutter) and one item that did not fit as it should have. Customer service was excellent and quickly responded with an offer of new item or refund. I have continued to order from Hayneedle with no issues.
Review by Kallub Banashefski5 months ago
The two items I received from them were delivered on time and the price was good. Unfortunately, both items, both separate delivery times, arrived damaged and the paint was chipped. Hayneedle customer service was really good about refunding and helping me out with the damage. Because both deliveries came damaged I will probably never order from them again. I'm not saying they are a bad company, I'm just saying that the damages are too much for me to handle. That's a shame, because their prices are very reasonable.
Review by Axino5 months ago
UPDATED REVIEW....My prior negative review(below) was responded to quickly and rectified the problem by Rosemary at Hayneedle..THANK YOU!!(PRIOR REVIEW)Up to this point I was very satisfied with hayneedle that that that things have changed... I bought a roll around outdoor beverage cart and one of the casters came out from the wood it was a very cheap design however there was a 1 year warranty but the manufacture will not stand behind it and neither would hayneedle... I have spent over $3000 with hay needle in the last 10 months but I will no longer deal with the company that will not stand behind their customer
Review by Terreni6 months ago
I ordered this couch on 12/12 with a guaranteed delivery date between 12/25 and 1/4. It was shipped on 12/14 and I was sent a tracking number on 12/18 telling me it had shipped on 12/14. I started trying to track down the sofa on 12/24. The tracking number didn't work, and I called the company twice to get information as to where the sofa was at this point. During the phone calls, I was told there was no answer from the shipper (while I was on hold) and that it might be lost. Finally on 12/28, I received an email with a different tracking number saying the sofa was now in California (about 150 miles from my house) and would be delivered by January 4th. On January 4th, I got another email stating "it seems that you can expect a call to set up delivery by 01/10/19 at the latest" They acknowledged that "This item has experienced various backorder delays, unfortunately". In response to that email, I told them I wanted to cancel the order. Today I received an email that I can't cancel the order. I "CAN" refuse delivery, and then once it is returned to them, they will issue a refund! If it is taking over a month to get to me (AND IT STILL HASNT GOTTEN TO ME), how long will it take to be returned???????? So, 4 weeks after ordering, I MAY get a call to schedule delivery. In the meantime, they have my money, and I have nothing!!!!!!!! AND I may never get my money back, because if the sofa can't get to me, how will it get back to them??????? I am a senior citizen (in my 70s) and I consider this treatment as elder abuse and manipulation.
Review by NYmom6 months ago
I bought a patio set and when I opened it I noticed the table was dented and scratched (really bad); I called them and they said they would send me a new table top which I agreed to. I was complaining how long it was taking to get the new table top and they gave me a little $ compensation. When the new table top came, it is also dented and scratched. I called them again and they asked if I want them to send me a new one. Really?? Um, NO! I was angry and they said they would give me $ compensation, this time it was 30% so I'm keeping this table top with the damage because I'm tired of all the trouble. They also did not take the old table top so now I'm stuck trying to get rid of a heavy table top which I can't even make into a table because the new one didn't come with legs and hardware! Still waiting for both $ refunds so we'll see if I get it. Will never order from them again.
Review by Ivka6 months ago
A friend gave me a gift of a $200 lighted floor fountain from Hayneedle. It failed within 4 months. I contacted their customer service. Was told no warranty and past 30 day return policy. Was told I could repurchase same fountain for full retail price! No credit, rebate, discount or other consideration. This response was insulting. I will never order from them and do not recommend. In checking this site and others I found numerous other customer complaints so apparently many experience the same poor service.
Review by Eedris7 months ago
Cancelled my order that was placed one week earlier just 6 days before Christmas. Customer service is terrible!!
Review by Labradoodle Kopperstad7 months ago
After posting my review on multiple sites, including BBB.org, I received an offer of a small credit to cover my additional costs from Hayneedle's Customer Service Escalations department. The rep was also named "Rosemary" as other have noted.
While I certainly appreciate the response and result, I should not have had to go to such lengths to get a response from Hayneedle, especially after contacting them directly. I updated my rating to 2 stars because this overall experience still remains below average in comparison to other online retailers.
Review by PcTech7 months ago
This is my first review of anything and I’m only writing it because of all the negative reviews I saw about a Hayneedle. My experience was Awsome. I ordered a Blackstone griddle on Saturday. The reason I ordered from Hayneedle they were at least $50 less than anybody else on the web they said it would arrive on Wednesday which you did. No damage everything was perfect. I will certainly be using this company again in the future
Review by Dedre7 months ago
Error message when attempting to place order online. Contacted number for error message and the worst customer service. The representative actually stated WOW when I requested to speak to a manager. The manager disconnected my call and had no idea of how to assist with technical issues with website. When I asked if technical department no department available. Spent long time on website searching for items and unable to purchase them due to inability to access the website. Customer service disconnected my call. Call back and still no resolve. TERRIBLE Customer Service
Our reviews are aggregated from multiple sources to give you the best overview about hayneedle.com.
Hayneedle.com believes everyone deserves a home they love. That's why we're here ??? to help people find the right furniture and d̩cor for their space, style, and budget. After all, at the end of the day, we all go home ??_ because we love what's waiting ...
9394 West Dodge Road, Suite 300